1 00:00:11,066 --> 00:00:15,966 The study of cognitive biases tells us that we process information subjectively. 2 00:00:15,966 --> 00:00:19,866 Sometimes to the extent that our perceptions get distorted, 3 00:00:19,866 --> 00:00:25,032 clouding ‘simple and objective’ facts like the amount of violations in a football match. 4 00:00:25,033 --> 00:00:31,066 Having cognitive biases is in many cases a very effective and healthy phenomenon 5 00:00:31,066 --> 00:00:36,399 because people simple can not handle balanced processing of all input. 6 00:00:36,400 --> 00:00:40,166 Can you imagine being conscious all the time of all your senses? 7 00:00:40,166 --> 00:00:43,566 You’ll probably be overwhelmed in seconds! 8 00:00:43,566 --> 00:00:46,632 Therefore it’s great that our mind is able to subconsciously make 9 00:00:46,633 --> 00:00:49,666 all of these processing decisions. 10 00:00:49,666 --> 00:00:52,799 Although we may be inclined to see biases as limitations, 11 00:00:52,800 --> 00:00:58,992 we could also view them as cognitive shortcuts since they speed up information processing. 12 00:00:59,733 --> 00:01:05,766 Perhaps the best known theory about cognitive biases is the theory of cognitive dissonance. 13 00:01:05,766 --> 00:01:11,166 Cognitive Dissonance is a theory from psychology that explains how people handle 14 00:01:11,166 --> 00:01:17,666 conflicting feelings, ideas or beliefs. I’ll explain with an example. 15 00:01:17,666 --> 00:01:23,766 Roger feels he is a well-read intellectual. His friends start talking about the classic book 16 00:01:23,766 --> 00:01:28,766 War and Peace. Everyone has read it except Roger. 17 00:01:28,766 --> 00:01:33,832 The belief that he is a well-read intellectual clashes with the fact that he is the only one 18 00:01:33,833 --> 00:01:36,233 amongst his friends who hasn’t read this classic. 19 00:01:36,233 --> 00:01:42,333 The theory predicts that Roger will try to avoid the discomfort of this cognitive dissonance. 20 00:01:42,333 --> 00:01:45,499 He can do this in three ways. 21 00:01:45,500 --> 00:01:50,533 1) By making one of the discordant factors less important, 22 00:01:50,533 --> 00:01:57,966 2) By adding new elements to his beliefs that make the picture fit, 23 00:01:57,966 --> 00:02:00,032 or, in other words, create consonance, 24 00:02:00,033 --> 00:02:06,499 3) And finally by changing one clashing factors. 25 00:02:06,500 --> 00:02:13,833 So, to avoid cognitive dissonance Roger could say: Well, who cares if I’m well read. 26 00:02:13,833 --> 00:02:23,466 It’s not that important! Or: Not having read one classic hardly makes me illiterate! 27 00:02:23,466 --> 00:02:29,232 Or, he could create consonance by adding new elements to his beliefs. 28 00:02:29,233 --> 00:02:31,799 For instance by thinking that, being an intellectual, 29 00:02:31,800 --> 00:02:35,466 he obviously hangs out with other well-read intellectuals. 30 00:02:35,466 --> 00:02:40,032 It’s therefore not surprising that his friends have read the classic. 31 00:02:40,033 --> 00:02:45,433 Finally he could change his view: either by thinking 32 00:02:45,433 --> 00:02:49,133 'Apparently I’m not that well-read' or thinking 33 00:02:49,133 --> 00:02:54,533 'War and Peace is actually greatly overestimated as a work of literature'. 34 00:02:54,533 --> 00:02:58,233 The theory explains how people balance their beliefs with reality. 35 00:02:58,233 --> 00:03:02,666 Sometimes this can lead to enormous opinion changes. 36 00:03:02,666 --> 00:03:08,566 The classic example of this is the fable of the Fox and the Grapes by Aesop. 37 00:03:08,566 --> 00:03:15,032 In the English translation: “Driven by hunger, a fox tried to reach some grapes hanging high on 38 00:03:15,033 --> 00:03:22,566 the vine but was unable to, although he leaped with all his strength. As he went away, 39 00:03:22,566 --> 00:03:29,399 the fox remarked, 'Oh, you aren't even ripe yet! I don't need any sour grapes.'” 40 00:03:29,400 --> 00:03:31,900 Aesop sums up the moral of the story. 41 00:03:31,900 --> 00:03:38,166 “People who speak disparagingly of things that they cannot attain would do well to apply 42 00:03:38,166 --> 00:03:42,266 this story to themselves”. The fox had clearly reduced cognitive dissonance 43 00:03:42,266 --> 00:03:45,666 by changing his beliefs, which was the third option, 44 00:03:45,666 --> 00:03:50,999 and deciding that the grapes he had craved before were actually sour. 45 00:03:51,000 --> 00:03:56,333 On a side note, this is also the origin of the expression ‘sour grapes’.