Customer's Journey | Kaarel Mikkin | TEDxNarva

Title:
Customer's Journey | Kaarel Mikkin | TEDxNarva
Description:

Kaarel is speaking about the customer's journey - what is the difference between customer's and company's view to the service. Why are the things seen differently and how the small details can turn the customer to a loyal fan.

Kaarel Mikkin is a photographer, creative researcher & service design consultant.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx

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Video Language:
Estonian
Team:
closed TED
Project:
TEDxTalks
Duration:
18:11
http://www.youtube.com/watch?v=EHVS--wqE9A
Format: Youtube
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Added   by Renato Carvalho
Format: Youtube
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This video is part of the closed TED team.

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