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← Customer Archetypes - How to Build a Startup

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Showing Revision 3 created 05/25/2016 by Udacity Robot.

  1. Now we keep using the words get, keep, and grow, but this get, keep, and grow
  2. actually refers to human beings not just random ideas.
  3. And one of the things we need to understand is what's the archetype
  4. or the persona of our customers that we're actually wanting to get and so one of the things
  5. that's kind of hard for startups is to realize that getting customers isn't some abstract idea--
  6. you really need to understand who your customers are
  7. and this is not just thinking about selling to consumers.
  8. Even in corporations, there are human beings with titles that you need to figure out
  9. almost the same things as you would in a consumer company.
  10. And so what you need to understand--what are the roles of these individuals you're trying to sell to.
  11. Who are they? If its in a company, what's their position? What's their title?
  12. What's their organization, and by the way not just on the org chart.
  13. How do they get influenced to? Who do they influence?
  14. And if there are actually buyers, how do they buy. I mean how do they hear of our products,
  15. how do they know about you, and as we'll see later one of the interesting things is
  16. there are some customers that are users like in Google--
  17. There are people who use search, but there are people who are payers
  18. who are actually a whole different customer segment.
  19. You need to understand that these people--this archetype I'm trying to define
  20. are they users or the payers, are they regulators, or they're somewhere else in the buying process.
  21. And what you really are trying to understand, if you remember from the value proposition
  22. and customer segment lectures, is you're trying to understand what pain is being solve for them
  23. and what gain is your product creating for them, and if the core is you're trying
  24. to derive an archetype of who they are and so what we tend to do is suggest there are startups that
  25. you would literally start with a series of hypothesis and you get out of the building
  26. and in your customer discovery process, you're going to start refining archetypes.
  27. It turns that most companies are selling to multiple archetypes.
  28. If you have two or three, don't worry--that's probably fine.
  29. If you have 20, it means you voted none of the above and you really need to refine it more,
  30. but then we suggest the company is actually pick a representative picture of who that persona is--
  31. who the person would most represent that archetype.
  32. Put together a poster and post it on the wall of your engineering department
  33. and say, "Here's who you're building the product for"--it's they.
  34. He might be a young urban professional, 21 to 30, lives in the large cities, buys x or y.
  35. Or it could be Sally, a Midwest mother of 45 to 55 in the MIdwest of the United States or
  36. someone in India or China--it doesn't matter.
  37. What you need to do is have an opinion based on some fact that gets refined.
  38. It helps you understand these are the people we're trying to acquire
  39. and don't angst about your first hypothesis,
  40. but understand the whole goal of customer discovery is to continually to refine--
  41. these are the people we think are most likely to buy in the early stages of our company.