09 Business Result Advanced unit 9 B

EON UK is one of the UK's
leading energy suppliers

and the second largest
electricity generator in the country.

My er name is Helene Morisette,
I work for the energy company EON, er,

as a Corporate
Responsibility Executive,

so as a member of the
Corporate Responsibility Team.

What are the key features of your
corporate social responsibility program?

Er, we define six responsibilities er
that we have as an energy company,

er which provide the focus
of our CR program

and they find the approach of
how we do business really, er,

so those six responsibilities are:
create low carbon society, er,

reducing our
environmental impact, er,

act responsibly and being
a trusted energy partner, um,

also value our people and
the colleagues that work for EON, er,

ensure reliable um, energy, make sure
that it's there when people need it,

and finally but not least it's about
meet our customer needs,

so supporting
the vulnerable

but also helping customers
to use energy more efficiently,

and that's one of the reasons
we set up Challenge 100.

What exactly
is Challenge 100?

So Challenge 100
was about

eradicating fuel poverty for a hundred
families in a 100 days, um,

and to do that we delivered a wide
range of measures to the property,

for instance like loft insulation,
external wall insulation

to which we can see across
the street, er, new boilers,

er, but also energy efficiency advice
to influence the behaviors,

um and also er advise about
incomes and debt and tariff,

around energy tariff,
um, so within a 100 days

we were able to eradicate fuel
poverty for 42 of our 100 families.

But I think we learnt a lot even
where we weren't able to er,

eradicate
fuel poverty,

so at the end of the project
we published a report,

an external report, er,
in collaboration with all partners

that are involved
in the project as well,

to share the learnings with government
to influence policies, um to, you know,

competitors and other energy suppliers
that want to do similar projects

and also to third
party like, um,

charities that are involved
in fuel poverty issues,

really trying to have a lasting
effect on fuel poverty

that goes beyond
the 100 days.

How do you measure
the success of your CSR programs?

Well, success is really about the impact
we have, so if we take for example,

Challenge 100 er, we delivered
a lot of measures within a 100 days,

so like energy efficiency,
measure insulation, new boilers,

also advice to customers and...
and benefit entitlement checks,

which it's really trying to understand
the impact we have, er,

within those 100 days, so we looked at,
um, impact on their income,

impact on their energy bills,
on their energy consumption, er,

how much money they can save
at the end of the 100 days

through the different measures
that we delivered,

so success is really
about the impact we have.

What direction do you think
your CSR policy will take in the future?

Well, I think the energy issue
is going to remain topical so, er,

we're doing a lot of work
to get our customers' energy fit

or try to get them
to use less energy

and it's going to remain
in the coming years.

We, er, also created low carbon
partnership in different cities,

involving communities in terms
of that energy fit challenge, um,

so you know, energy is going
to remain topical and um,

I think
that's the way, um,

it's going to go forward and,
and in the future

it's really about keeping
the living cleaner and better energy.