How doctors can help low-income patients (and still make a profit)
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0:02 - 0:05Colfax Avenue, here in Denver, Colorado,
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0:05 - 0:09was once called the longest,
wickedest street in America. -
0:10 - 0:13My office is there in the same place --
it's a medical desert. -
0:14 - 0:16There are government clinics
and hospitals nearby, -
0:16 - 0:19but they're not enough to handle
the poor who live in the area. -
0:19 - 0:22By poor, I mean those who are on Medicaid.
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0:22 - 0:25Not just for the homeless;
20 percent of this country is on Medicaid. -
0:26 - 0:31If your neighbors have a family of four
and make less than $33,000 a year, -
0:31 - 0:32then they can get Medicaid.
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0:33 - 0:35But they can't find a doctor to see them.
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0:35 - 0:37A study by Merritt Hawkins
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0:37 - 0:40found that only 20 percent
of the family doctors in Denver -
0:40 - 0:41take any Medicaid patients.
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0:42 - 0:46And of those 20 percent, some have caps,
like five Medicaid patients a month. -
0:47 - 0:51Others make Medicaid patients
wait months to be seen, -
0:51 - 0:54but will see you today,
if you have Blue Cross. -
0:54 - 0:58This form of classist
discrimination is legal -
0:58 - 0:59and is not just a problem in Denver.
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1:00 - 1:02Almost half the family
doctors in the country -
1:02 - 1:04refuse to see Medicaid patients.
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1:05 - 1:07Why?
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1:07 - 1:09Well, because Medicaid pays less
than private insurance -
1:09 - 1:13and because Medicaid patients
are seen as more challenging. -
1:14 - 1:17Some show up late for appointments,
some don't speak English -
1:17 - 1:20and some have trouble
following instructions. -
1:21 - 1:24I thought about this
while in medical school. -
1:24 - 1:29If I could design a practice
that caters to low-income folks -
1:29 - 1:31instead of avoiding them,
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1:31 - 1:36then I would have guaranteed customers
and very little competition. -
1:36 - 1:37(Laughter)
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1:37 - 1:42So after residency, I opened up shop,
doing underserved medicine. -
1:42 - 1:44Not as a nonprofit,
but as a private practice. -
1:45 - 1:49A small business
seeing only resettled refugees. -
1:50 - 1:51That was six years ago,
-
1:51 - 1:55and since then, we've served
50,000 refugee medical visits. -
1:55 - 2:02(Applause)
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2:02 - 2:05Ninety percent of our patients
have Medicaid, -
2:05 - 2:07and most of the rest, we see for free.
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2:08 - 2:10Most doctors say you can't
make money on Medicaid, -
2:10 - 2:12but we're doing it just fine.
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2:12 - 2:13How?
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2:14 - 2:17Well, if this were real capitalism,
then I wouldn't tell you, -
2:17 - 2:18because you'd become my competition.
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2:18 - 2:20(Laughter)
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2:20 - 2:22But I call this
"bleeding-heart" capitalism. -
2:22 - 2:24(Laughter)
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2:24 - 2:27And we need more people doing this,
not less, so here's how. -
2:28 - 2:31We break down the walls
of our medical maze -
2:31 - 2:34by taking the challenges
of Medicaid patients, -
2:34 - 2:37turning them into opportunities,
and pocketing the difference. -
2:38 - 2:41The nuts and bolts
may seem simple, but they add up. -
2:41 - 2:44For example, we have no appointments.
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2:44 - 2:46We're walk-in only.
-
2:46 - 2:49Of course, that's how it works
at the emergency room, -
2:49 - 2:52at urgent cares and at Taco Bell.
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2:53 - 2:54(Laughter)
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2:54 - 2:56But not usually
at family doctor's offices. -
2:57 - 2:58Why do we do it?
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2:59 - 3:02Because Nasra can't call
for an appointment. -
3:02 - 3:05She has a phone, but she
doesn't have phone minutes. -
3:05 - 3:08She can't speak English,
and she can't navigate a phone tree. -
3:10 - 3:12And she can't show up on time
for an appointment -
3:12 - 3:14because she doesn't have a car,
she takes the bus, -
3:14 - 3:18and she takes care of three kids
plus her disabled father. -
3:18 - 3:20So we have no appointments;
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3:20 - 3:21she shows up when she wants,
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3:21 - 3:24but usually waits less
than 15 minutes to be seen. -
3:25 - 3:29She then spends as much time
with us as she needs. -
3:29 - 3:32Sometimes that's 40 minutes,
usually it's less than five. -
3:33 - 3:35She loves this flexibility.
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3:35 - 3:38It's how she saw doctors in Somalia.
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3:38 - 3:41And I love it, because I don't pay
staff to do scheduling, -
3:41 - 3:45and we have a zero no-show rate
and a zero late-show rate. -
3:45 - 3:48(Laughter)
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3:48 - 3:52(Applause)
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3:52 - 3:54It makes business sense.
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3:55 - 3:57Another difference is our office layout.
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3:57 - 4:00Our exam rooms open
right to the waiting room, -
4:00 - 4:02our medical providers
room their own patients, -
4:02 - 4:06and our providers stay in one room
instead of alternating between rooms. -
4:07 - 4:11Cutting steps cuts costs
and increases customer satisfaction. -
4:13 - 4:16We also hand out free medicines,
right from our exam room: -
4:16 - 4:19over-the-counter ones
and some prescription ones, too. -
4:19 - 4:21If Nasra's baby is sick,
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4:21 - 4:25we put a bottle of children's Tylenol
or amoxicillin right in her hand. -
4:25 - 4:29She can take that baby straight back home
instead of stopping at the pharmacy. -
4:31 - 4:35I don't know about you, but I get sick
just looking at all those choices. -
4:35 - 4:38Nasra doesn't stand a chance in there.
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4:39 - 4:41We also text patients.
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4:42 - 4:43We're open evenings and weekends.
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4:43 - 4:45We do home visits.
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4:45 - 4:47We've jumped dead car batteries.
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4:47 - 4:48(Laughter)
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4:48 - 4:52With customer satisfaction so high,
we've never had to advertise, -
4:52 - 4:55yet are growing at 25 percent a year.
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4:56 - 4:59And we've become real good
at working with Medicaid, -
4:59 - 5:02since it's pretty much the only
insurance company we deal with. -
5:03 - 5:05Other doctor's offices
chase 10 insurance companies -
5:05 - 5:07just to make ends meet.
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5:07 - 5:08That's just draining.
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5:09 - 5:13A single-payer system is like monogamy:
it just works better. -
5:13 - 5:16(Laughter)
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5:16 - 5:19(Applause)
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5:19 - 5:23Of course, Medicaid is funded
by tax payers like you, -
5:23 - 5:26so you might be wondering,
"How much does this cost the system?" -
5:27 - 5:29Well, we're cheaper than the alternatives.
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5:29 - 5:32Some of our patients
might go to the emergency room, -
5:32 - 5:34which can cost thousands,
just for a simple cold. -
5:35 - 5:37Some may stay home
and let their problems get worse. -
5:38 - 5:44But most would try to make an appointment
at a clinic that's part of the system -
5:44 - 5:47called the Federally
Qualified Health Centers. -
5:49 - 5:52This is a nationwide network
of safety-net clinics -
5:52 - 5:57that receive twice as much
government funding per visit -
5:57 - 5:58than private doctors like me.
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6:00 - 6:01Not only they get more money,
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6:01 - 6:03but by law, there can only be
one in each area. -
6:05 - 6:08That means they have a monopoly
on special funding for the poor. -
6:09 - 6:10And like any monopoly,
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6:10 - 6:14there's a tendency for cost to go up
and quality to go down. -
6:16 - 6:19I'm not a government entity;
I'm not a nonprofit. -
6:19 - 6:21I'm a private practice.
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6:21 - 6:23I have a capitalist drive to innovate.
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6:24 - 6:27I have to be fast and friendly.
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6:27 - 6:31I have to be cost-effective
and culturally sensitive. -
6:32 - 6:34I have to be tall, dark and handsome.
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6:34 - 6:36(Laughter)
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6:36 - 6:37(Applause)
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6:37 - 6:40And if I'm not, I'm going out of business.
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6:40 - 6:42I can innovate faster than a nonprofit,
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6:42 - 6:45because I don't need a meeting
to move a stapler. -
6:45 - 6:51(Applause)
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6:51 - 6:54Really, none of our innovations
are new or unique -- -
6:55 - 6:56we just put them together in a unique way
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6:57 - 6:59to help low-income folks
while making money. -
6:59 - 7:01And then, instead of taking
that money home, -
7:01 - 7:05I put it back into the refugee community
as a business expense. -
7:06 - 7:07This is Mango House.
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7:07 - 7:09My version of a medical home.
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7:10 - 7:13In it, we have programs
to feed and clothe the poor, -
7:13 - 7:16an after-school program, English classes,
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7:16 - 7:21churches, dentist, legal help,
mental health and the scout groups. -
7:22 - 7:24These programs are run
by tenant organizations -
7:24 - 7:26and amazing staff,
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7:26 - 7:31but all receive some amount of funding
form profits from my clinic. -
7:33 - 7:36Some call this social entrepreneurship.
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7:37 - 7:40I call it social-service arbitrage.
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7:41 - 7:45Exploiting inefficiencies in our
health care system to serve the poor. -
7:46 - 7:48We're serving 15,000 refugees a year
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7:48 - 7:51at less cost than where else
they would be going. -
7:53 - 7:56Of course, there's downsides
to doing this as a private business, -
7:56 - 7:59rather than as a nonprofit
or a government entity. -
7:59 - 8:02There's taxes and legal exposures.
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8:03 - 8:07There's changing Medicaid rates
and specialists who don't take Medicaid. -
8:08 - 8:09And there's bomb threats.
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8:11 - 8:13Notice there's no apostrophes, it's like,
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8:13 - 8:16"We were going to blow up
all you refugees!" -
8:16 - 8:21(Laughter)
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8:21 - 8:23"We were going to blow up
all you refugees, -
8:23 - 8:26but then we went
to your English class, instead." -
8:26 - 8:29(Laughter)
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8:29 - 8:35(Applause)
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8:35 - 8:38Now, you might be thinking,
"This guy's a bit different." -
8:38 - 8:39(Laughter)
-
8:39 - 8:40Uncommon.
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8:40 - 8:41(Laughter)
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8:41 - 8:43A communal narcissist?
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8:43 - 8:44(Laughter)
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8:44 - 8:46A unicorn, maybe,
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8:46 - 8:49because if this was so easy,
then other doctors would be doing it. -
8:50 - 8:53Well, based on Medicaid rates,
you can do this in most of the country. -
8:53 - 8:55You can be your own boss,
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8:55 - 8:57help the poor and make
good money doing it. -
8:57 - 8:59Medical folks,
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8:59 - 9:01you wrote on your school
application essays -
9:01 - 9:03that you wanted to help
those less fortunate. -
9:03 - 9:07But then you had your idealism
beaten out of you in training. -
9:07 - 9:09Your creativity bred out of you.
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9:10 - 9:12It doesn't have to be that way.
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9:12 - 9:16You can choose underserved medicine
as a lifestyle specialty. -
9:17 - 9:19Or you can be a specialist
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9:19 - 9:21who cuts cost in order to see
low-income folks. -
9:23 - 9:25And for the rest of you,
who don't work in health care, -
9:25 - 9:27what did you write on your applications?
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9:27 - 9:31Most of us wanted to save the world,
to make a difference. -
9:32 - 9:34Maybe you've been
successful in your career -
9:34 - 9:36but are now looking for that meaning?
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9:37 - 9:38How can you get there?
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9:40 - 9:42I don't just mean giving
a few dollars or a few hours; -
9:42 - 9:48I mean how can you use your expertise
to innovate new ways of serving others. -
9:48 - 9:50It might be easier than you think.
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9:52 - 9:55The only way we're going to bridge
the underserved medicine gap -
9:55 - 9:57is by seeing it as a business opportunity.
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9:57 - 9:59The only way we're going to bridge
the inequality gap -
9:59 - 10:03is by recognizing our privileges
and using them to help others. -
10:04 - 10:09(Applause)
- Title:
- How doctors can help low-income patients (and still make a profit)
- Speaker:
- PJ Parmar
- Description:
-
Modern American health care is defined by its high costs, high overhead and inaccessibility -- especially for low-income patients. What if we could redesign the system to serve the poor and still have doctors make money? In an eye-opening (and surprisingly funny) talk, physician P.J. Parmar shares the story of the clinic he founded in Colorado, where he serves only resettled refugees who mostly use Medicaid, and makes the business case for a fresh take on medical service.
- Video Language:
- English
- Team:
- closed TED
- Project:
- TEDTalks
- Duration:
- 10:21
Brian Greene edited English subtitles for How doctors can help low-income patients (and still make a profit) | ||
Brian Greene edited English subtitles for How doctors can help low-income patients (and still make a profit) | ||
Brian Greene edited English subtitles for How doctors can help low-income patients (and still make a profit) | ||
Oliver Friedman approved English subtitles for How doctors can help low-income patients (and still make a profit) | ||
Oliver Friedman edited English subtitles for How doctors can help low-income patients (and still make a profit) | ||
Krystian Aparta accepted English subtitles for How doctors can help low-income patients (and still make a profit) | ||
Krystian Aparta edited English subtitles for How doctors can help low-income patients (and still make a profit) | ||
Krystian Aparta edited English subtitles for How doctors can help low-income patients (and still make a profit) |