I'm sorry often is just not enough. This talks help us understand what a person needs to hear and experience as opposed to what the other person says. What we say meets our needs, but what someone hears may or may not meet their needs.

Jennifer Thomas is a practicing psychologist and author focusing on communications and relationships. Her focus is offering seminars and sessions for leaders, managers, and individuals on increasing effective positive communication and interaction.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx