Salesforce Success Story | Smart Energy Group

Smart Energy is a residential solar

retailer servicing the Australian market.

We have around 200 employees

and we service all of Australia

across 11 offices.

We're known as the biggest residential

solar retailer in the country.

We believe that if you can afford

your energy bill

you can afford solar.

We want to provide an energy solution

to all Australian families

to protect them

from the rising cost of energy.

Like any small business we were

starting with a web of spreadsheets

that were becoming overwhelming.

It was a problem for us because

we couldn't scale.

We were having a real problem

being able to open up a new office

without there being errors in communication.

So what would happen is people would

arrive on site to complete a job

and the information was wrong

or the job was cancelled

and we didn't even know.

We picked Salesforce for a specific need

which was Field Service Lightning.

My biggest fear was that we couldn't

do it fast enough

and that the business would struggle

or cannibalise itself in the period of time

that it took for me to transition.

I was looking for an expert agency

in Field Service Lightning

and that's when we found

ProQuest Consulting online.

I felt confident that ProQuest had

the team that we needed.

Working with ProQuest was very simple

from the beginning.

It was very well organised

we ran everything through Trello.

I found the project to be very streamlined

and the technical capability

was where we needed it to be.

From start to go-live it took about 6 weeks

to get the whole thing up and running.

Since going live, the business

has been impacted in many ways.

I see it most from an automation perspective.

It has allowed me to automate

a lot of our customer interactions.

I'd say that in general,

we've become more efficient.

To have a mobile app for the installers

is very important because

pretty much anything that the office knows about

our contractors now know about

live in the field.

We've been able to offer an installation

within 21 days

which is the fastest in Australia

that we're aware of.

The project has exceeded our expectations.

We've been able to scale very quickly.

We're dispatching around 120 jobs a week

and that's across maybe 40 or 50

contractors around the country.

I couldn't recommend ProQuest Consulting more

for Salesforce implementation.

In particular, Field Service Lightning.

The sky is the limit mate!

I think we're going to the moon or something.

It doesn't seem like we're held back

by anything now.