Showing Revision 2 created 05/25/2016 by Udacity Robot.

1. Title:
   User Feedback and Ratings UXUI Design Product Design Udacity
2. Description:

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   The last thing that I want to cover is
   that you make sure that you get feedback
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   from users every step of the way.
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   Feedback takes a lot of different forms,
   and you've already seen how
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   you can conduct user research
   to inform your business idea.
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   You might try incorporating
   a survey into your product.
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   You could send these out each week or
   month to collect feedback, or
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   you might even try and embed them
   in some way into your product.
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    Social media is another great way to
    monitor early usage of your product, and
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    have customers connect to your brand.
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    App ratings, or user ratings, or website
    ratings, are another way to understand
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    quantitatively, and qualitatively
    what users think of your product.
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    One app, which is called Circa News
    provides the following guidance on
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    ratings.
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    First, they recommend that you
    just build a great product.
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    If you don't build a great product,
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    users aren't going to give you
    good ratings in the first place.
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    Secondly, don't annoy the users.
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    You should really only ask them to rate
    your product if they've had a good
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    experience and they've used
    the product for a little bit.
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    And finally, Circa News recommends
    that you ask nicely, and
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    maybe even reward your users for
    rating the app.
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    For more details about their advice,
    check out the article,
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    which is linked in the instructor notes.
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    Finally, you should make
    customer support everyone's job.
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    You might have a dedicated email or
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    chat service that lets users
    talk directly to employees.
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    Former CCO, and co-founder of Kayak,
    Paul English, went so
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    far as putting the very loud phone
    in the middle of the engineers.
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    He reasoned that if the same
    calls kept coming in,
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    then the team would work quickly
    to resolve the problems.
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    This would likely resolve the same
    problems that other users were facing.
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    No matter which strategy you use,
    you should think about
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    when you'll intercept users and
    how you will respond to them.
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    Your actions and
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    improvements to your product can speak
    just as loudly as individual follow ups.
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    But do remember that these
    experiences also contribute
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    to the user's experience and
    their perception of the product.