[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Music]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The video that you're
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,about to see is being created to
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,demonstrate some of the basic philosophy
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and principles of the Toyota Production
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,System, or as we call it today,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,lean thinking. Lean manufacturing.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or lean administrative.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The ideas apply equally to any segment
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,of the business.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But we take them into the kitchen to try
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to get them out of all of those areas,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so that people can watch without being
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,encumbered by predispositions that they
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,have about their current jobs.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It is a go-see video, where we ask people
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to watch and become engaged, which is also
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a critical part of being lean.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So join us and enjoy.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's amazing what we can learn
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,from our own intuition if we will only
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,watch and see, what's going on
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,in the process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Two of the most important points of
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,what we call lean manufacturing
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,involve direct observation of the process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And then, once we understand what we see,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,effective use of countermeasures to remove
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the problems that we see.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And in particular,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the use of what we call Kaizen.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Kaizen is a Japanese word that means
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"small change for the better."
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Many small changes for the better,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and in particular, it means small changes
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that are created from the intuition,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,experience and common sense of the people
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,who do the work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Too often, we overlook these opportunities
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and as Mr. Ono and Mr. Shingo
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,at the Toyota Motor Works discovered,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,almost 9/10 of the time
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,between paying and getting paid,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,in our business, involves waste --
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,which can be identified through
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,direct observation if we will only watch.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So today we have a process
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,for everyone to watch.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Every shop floor, of course, is different.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And we need to choose a shop floor which
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is easy to bring to many people
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and one in which you all can
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,provide some intuition, because you have
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,done the process yourself.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we pick a very simple process
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and that process is making toast.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now it is a simple process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Uh, but it does involve a machine,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a toaster. And tools. A knife.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Conveyance equipment. A plate.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It involves a customer.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In this case, it's -- my wife --
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is the customer.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And it involves a person who is doing
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the work and that will be me.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So I invite you to come to my shop floor
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,where we can watch the process
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,very carefully and watch with an eye
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,for improvement to try to understand what
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,can be made better in this process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Watch the video and then we'll get your
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,thinking before we continue with
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,an improvement.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I'm making some toast for my wife.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Rustling noises]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Toaster pops]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Geez.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Muttering to himself]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Sighs.]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Honey, I made you some toast!
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Is it raisin toast?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,OK. I hope you enjoyed watching
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the before condition, and I'll bet
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,since you were watching with
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,an eye for improvement, you saw lots of
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,things that could be improved.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,This, in fact, is what happens when we
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,truly have direct observation.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You know, we're all so much creatures
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,of habit that we come to work, all of us,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,trying to do a good day's work,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and we work around the problems.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You know, the common expression is,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,whatever it takes to get the job done.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We're not focused on improvement when
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we're trying to get our jobs done.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We're just focused on trying to get
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,things done in spite of all the problems
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that crop up.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But this time you came and watched
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the process with an eye for improvement.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And what are the things that you saw?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I'll bet you saw, for example,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that I did an awful lot of walking around.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We call that waste of motion.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You saw me walk back and forth,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,perhaps four times.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You say, well, did that add any value
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to the function of making toast?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we look for that sort of thing
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and we try to reduce it. We look for
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,ways to reduce steps and motion.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And in fact, if we were able to move
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the toaster closer to the bread,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that would reduce that particular
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,motion altogether. This is what we call
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Kaizen: a simple improvement that can
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,have a very big effect.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,One possibility, course,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,would have been that I could have had a
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,motorized tract to move me back and forth.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Mr. Shingo would have called that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a superficial improvement,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,because that would only be automating
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the waste of motion.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,He said, we need to find ways
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to truly reduce the kinds of waste
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that we see; not cover them up.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here's another example of motion.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Motion is one of those wastes that's
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,truly a people waste.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Things that we must do in our jobs
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,all require motion.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But the question is, how much motion.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Because we would like to have
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,as little as possible.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Uh, when I was searching for the butter,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,in the refrigerator,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,how much time should I spend looking?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I had to dig through the refrigerator on
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,several shelves until I found the butter.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now that would be one of those things
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that we would say is necessary
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to get the job done.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And that's true, but it is waste.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The customer does not pay when
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we are searching for things.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And almost every job has this condition.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Could be a pen, could be a calculator.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Could be a crescent wrench.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You may be breaking a sweat
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,looking for this part.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You may spend a very long time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But it's not work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And the customer doesn't pay for it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You know, motion is often very tiring.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Stressful. Sometimes even dangerous.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But we're used to it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's just something that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we're accustomed to.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we do it all the time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Mr. Shingo pointed out
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,on a number of occasions that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,eliminating waste is not the problem.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's identifying it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's actually being able to see it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And sometimes we are so familiar with
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,things that aren't working,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that we've forgotten about them.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we need to go back and observe directly
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Observe our own work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Just like when we watch toast.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In order to understand where
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,those wastes are.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,When you eliminate motion from your work,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you're making the job easier.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You're making the day better.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Because you're making problems
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that you've had disappear.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And when that happens,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you can do more work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It won't be more tiring,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but it will be more work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And so that's just one of the seven wastes
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,which Mr. Shingo identified.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here's another one.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Did you get a little nervous and antsy
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,watching me wait for that toast?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Well, he said, you know, waiting is
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a big part of the process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The customer doesn't pay for waiting.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,There are times when waiting is part
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,of the process. Where it's important.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,For example,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if it's important for something
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to age or glue to dry.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or if it's important for us to take
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a rest occasionally.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,This causes a delay in the process,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but this is important,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,because it's necessary,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it's part of the work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But if you're waiting for a toaster
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,which is taking a very long time,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,what else could we be doing during
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that time?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You may think that it's easy
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to find out what to do,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but in fact, the person's time
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is very different from the machine's time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And often we pay people to stand
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and watch machines.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Sometimes we buy a big machine
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and it's making defects for us.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we pay somebody to stand
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and be sure that it doesn't make a defect.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,This doesn't value the employee and it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,surely does not improve our productivity.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So there's another waste: waiting.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In fact, you know, there's a lot of
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,waiting that goes on. Not only for people.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In fact, most often in factories,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and in offices, we don't wait.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,People don't wait. But material waits.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Information waits.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It waits in inboxes. It waits on pallets.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It waits even on trucks.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It looks like it's moving but actually
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it's just sitting there. It's waiting.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And Mr. Shingo said, customers don't want
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to pay for that.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That's increasing the time between paying
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and getting paid. That's another waste.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now occasionally we do have
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to move that material.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We have to move it from
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,point A to point B.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And you can't make a part or you can't run
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a business without some transportation.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You need to move things around.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But how far? Well, that has to do with
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the distance between operations.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And in fact, there was some transportation
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and another waste of storage.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Picking things up and putting them down.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,How many times did I pick the toast up
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and put it down in process of toasting?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The function here, of course,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is making toast, and that involves
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,picking it up once anyway,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but how many times did I pick it up?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And how many storage points were there?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Often when we think of storage,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we think only of the warehouse.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And some storage in a warehouse
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,may be legitimate.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But why everywhere else?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Are our factories and offices warehouses,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or are they workplaces?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we need to be able to see those wastes
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and identify them as waste, because
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,every time we are storing information
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or material, we're not really
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,adding value to it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The customer doesn't want to pay for that.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We can't put at the bottom of the invoice,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,this product was stored many times.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we're charging you extra for it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we call that value added.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,From the customer standpoint.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,What is the value that the customer
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,expects in the process?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here's another waste. Defects.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Were there any defects here?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Well, in this case there was
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a very big defect. There was scrap.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,There were four pieces of scrap and why?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Because I wasn't making what
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the customer needed.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now obviously in this case it would be
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,easy for me to ask the customer,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but very often, a factory or an office is
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,set up working on things which are
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,not needed. Not needed today.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Maybe needed next week.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Maybe needed next month.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But they're not needed now.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And if we're not careful, we'll end up
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,producing something which
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we'll have to scrap.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now there's a couple of other wastes
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that I haven't covered yet.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Let me just mention one now. Processing.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Sometimes in the processing itself,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,there are things which don't make sense.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We do them because that's the way
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the process is designed,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but maybe we need to look at the process
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,more closely to understand how
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it could be improved.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The way I had to cut butter in
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that first condition,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is an inadequate process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Sure, the function of buttering toast
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,requires that we cut the butter.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But nobody says it should be
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,as hard as a rock. And of course,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,who can identify that waste?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now, of course,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,there needs to be a condition
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,in your business when a waste like that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is identified that we can
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,make an improvement.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In the real world sometimes a person might
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,identify a waste like that,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,speak to their boss,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and the boss might say, you know,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we have brought people who
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,solve those problems.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Why don't you just quit complaining
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and get back to your job?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So simple things often are not fixed
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,because we don't observe directly.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The last waste -- the last waste and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the worst waste of all,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we call over-production.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Over-production is producing information
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or material either too soon or in
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,too great a quantity.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now in our traditional thinking,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,over-production isn't even
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a meaningful word.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,How could it be a problem to produce more.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Because we'll sell it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We'll sell it eventually.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or if we're able to do it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,sooner than later, why not?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Uh, but if you think about over-production
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if we make something and we can't use it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,right now,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we're gonna have to move it somewhere.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And that's transportation.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And then we're gonna have to store it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That's storage.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And in fact if we're making something
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,right now, that isn't needed, well,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we're causing something behind to wait,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,aren't we?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We don't think of it as waiting
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,because we're very busy.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But the customer is waiting.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The next job is waiting.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Why do you suppose I made four slices
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,of toast? Why would I do that?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Well, it's a four-slice toaster, right?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now I don't even know what
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the customer wants, but unfortunately,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,this is often the case.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And if we don't know what
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the customer wants,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and we may want to maximize the resource.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We may say, don't load that oven until
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,there are four slices.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Let's keep the customer waiting.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,More efficient, isn't it?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Well, not if the customer is
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,not going to buy it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We're gonna end up scrapping it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So you see, this whole idea of
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the seven wastes --
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,-- if you look at it from
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,an initiative standpoint, it makes
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a lot of sense to look for these wastes.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But in our workplaces,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,regardless of the jobs that we do,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we've very practiced at
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,not looking for these wastes.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The day is very long often.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Very rarely do I hear somebody say,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I had a great day.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Well, the reason for that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is all the headaches.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,All the things that you
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,just observed in this process --
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you can observe these same kinds
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,of wastes in any process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Shigeo Shingo, who was the creator
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,of these seven wastes,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or at least the first person
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to report them, said --
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,he said it doesn't matter whether you're
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,making automobiles or baking bread.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Waste is still the same.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Continuous improvement is not about
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the things you do well.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That's work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That's what your customer is paying for.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Continuous improvement is about
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,eliminating all of the things that get in
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the way of your work every single day.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Regardless of the job you do.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The headaches. The problems.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The things that slow you down.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The things that cause you to say at
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the end of the day, I'm very tired,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,this has been a hard day.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That's what continuous
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,improvement is about.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So why don't we stop right here
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and try to gather our thoughts
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,as to what we saw in that process,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that can be improved.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Simple things, is what we're looking for.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Kaizen. We're looking for the things that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,can be improved through your experience
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and common sense.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,No big machines. No innovation.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,These are improvements as well but this
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is not what we're looking for with Kaizen.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We're looking for many small improvements.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So what are your ideas?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Pause the tape or DVD here to see if
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you can identify and suggest ways
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to remove the seven types of waste
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Bruce defined including motion,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,waiting, transportation, storage, defects,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,processing, and over-production.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Okay, I'll bet by now,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you've had a lot of ideas as to
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,what can be improved in what
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we call the current condition.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And of course, any process can be improved
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if we watch and look for the improvements
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that can be made.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now let's take a look and see
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,what happened when my wife and I got
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,together to make a better process
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,for making toast.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,What type of toast would you like?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Wheat.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Okay. How many slices?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Just one please.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Very good.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Rustling noises.]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Hmmm.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Whistling]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Clears throat.]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That oughta do it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Running water sounds]
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,All set!
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Thanks dear.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So now you see what we mean by Kaizen.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Simple improvements with big benefits.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And simple improvements which come from
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,direct observation and from the thinking
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and knowledge of people that do the work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,For example,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,moving the toaster closer to the bread.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,How many times have you
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,experienced this condition?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The work you need to do is done on
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a machine which is far away from you.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Why is the machine there?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Maybe that was the spot that --
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,there was space on the day that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the machine arrived.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or maybe that's where
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the telephone line is.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or where the power is.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But does it make it easy for you to do
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the work or is it causing you to walk long
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,distances back and forth between
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the two processes?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we focused on a simple improvement.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We moved the machine.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Another improvement that we made
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,was to the butter.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I know that it's necessary to butter toast
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but nobody said that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the butter needs to be hard as a rock.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So we softened the butter and we put the
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,butter right at the point of use as well.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,No more searching; since we don't
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,need it in the refrigerator,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we can put it right at the point of use.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,While buttering the toast is real work
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,because the customer has asked for it,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we can eliminate the Muda,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or waste of over-processing.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That is, putting too much
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,butter on the bread.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And at the same time,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,eliminate the strain or Muri,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,of buttering by softening the butter.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Finally we can reduce the Mura,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or inconsistency of the buttering process
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,by making it easier to apply a standard
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and even amount of butter to the toast.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We chose to keep the flatware where it was
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Because that was a good location for it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,for other things.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But notice that I picked the piece of
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,flatware up on the way to the process
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,while asking my wife what she needed.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I was very careful in the order of
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the process because sometimes changing
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the order of the process can make
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a big difference.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In the first video,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I waited a long time to start the toaster.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In the second video, I started the toaster
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,as soon as I knew what the customer wanted
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And very importantly,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I knew what the customer wanted.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I knew what she wanted and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I knew how many she wanted.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And therefore I was able to make
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,exactly what was needed.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,No over-production.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In fact, I preheated the toaster
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so there would be less waiting
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,for the customer.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now the process was long,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it was still long, but I found a way
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to make good, productive use of my time
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that was balanced against
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the machine time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Too often we think that a person's time
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,is the same as the machine's.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But it's not.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,A person can do other things.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And once I realized this,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I was able to load the toast,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,get that toaster process going,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and then load the dishwasher and clean up.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And I had plenty of time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In fact, I was still waiting.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I had extra time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So these are simple improvements
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that were made.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You probably thought of all these as well.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here's an interesting aside.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,At this point, it's important to realize
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that Kaizen is small, stepwise improvement
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We're not aiming for perfection
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,in the first try.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But for something better than we have.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And when we get there,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it's likely that we'll notice
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,something more we can do now to
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,make things even better.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In that sense, every target condition
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,immediately becomes our
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,new current condition.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,As you viewed the improved condition,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,your direct observation may have uncovered
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,further opportunities to reduce waste.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,What did you see?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Did you notice a potential safety hazard
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,with the location of the toaster?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or were you waiting for
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Bruce to wash his hands?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Why were the dishes in the sink
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,in the first place, you might ask?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And did you observe that an operation
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,was missing in the target condition?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,With Kaizen, we are always watching for
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,additional improvement
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and the more eyes watching,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the more we'll see.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Now we've switched on that part of us
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that is going to notice waste
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and come up with small changes
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,for the better. Everybody every day.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And the most important part of this was
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that the customer was happy.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I produced what the customer wanted.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I made the part move faster.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I made the job easier.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I reduced the time between paying
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and getting paid. I reduced scrap.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I reduced the number of steps
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that I had to take. I reduced searching.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I made it a good day for me.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And for the customer.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,This is what continuous
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,improvement is all about.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So this is my challenge to you.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Yeah, toast is simple to make.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Go take a look at another process.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Go take a look at your job.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But this time, watch
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,with an eye for improvement.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And see how many of these wastes
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you can identify and remove.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,[Music.]