WEBVTT 00:00:00.066 --> 00:00:01.882 No matter how hard you might try, 00:00:01.906 --> 00:00:04.875 you can't just flip a switch when you step into the office 00:00:04.899 --> 00:00:06.282 and turn your emotions off. 00:00:06.306 --> 00:00:09.341 Feeling feelings is part of being human. NOTE Paragraph 00:00:09.365 --> 00:00:12.279 [The Way We Work] NOTE Paragraph 00:00:13.816 --> 00:00:17.642 A pervasive myth exists that emotions don't belong at work, 00:00:17.666 --> 00:00:19.032 and this often leads us 00:00:19.056 --> 00:00:23.212 to mistakenly equate professionalism with being stoic or even cold. 00:00:23.236 --> 00:00:25.975 But research shows that in the moments when our colleagues 00:00:25.999 --> 00:00:28.122 drop their glossy professional presentation, 00:00:28.146 --> 00:00:31.303 we're actually much more likely to believe what they're telling us. 00:00:31.327 --> 00:00:33.327 We feel connected to the people around us. 00:00:33.351 --> 00:00:35.479 We try harder, we perform better 00:00:35.503 --> 00:00:37.530 and we're just generally kinder. 00:00:37.554 --> 00:00:41.242 So it's about time that we learn how to embrace emotion at work. NOTE Paragraph 00:00:41.266 --> 00:00:43.142 Now, that's not to say 00:00:43.166 --> 00:00:45.633 you should suddenly become a feelings fire hose. 00:00:46.014 --> 00:00:49.299 A line exists between sharing, which builds trust, 00:00:49.323 --> 00:00:51.722 and oversharing, which destroys it. 00:00:51.746 --> 00:00:55.306 If you suddenly let your feelings run wild at work 00:00:55.330 --> 00:00:58.232 and give people far more information than they bargained for, 00:00:58.256 --> 00:01:00.362 you make everyone around you uncomfortable 00:01:00.386 --> 00:01:01.932 and you also undermine yourself. 00:01:01.956 --> 00:01:05.565 You're more likely to be seen as weak or lacking self awareness, 00:01:05.589 --> 00:01:08.986 so, great to say you weren't feeling well last night -- 00:01:09.010 --> 00:01:11.142 you don't need to go into every lurid detail 00:01:11.166 --> 00:01:14.492 about how you got reacquainted with your half-digested dinner. NOTE Paragraph 00:01:14.516 --> 00:01:17.432 So there's a wide spectrum of emotional expression. 00:01:17.456 --> 00:01:19.872 On one hand, you have under-emoters, 00:01:19.896 --> 00:01:22.706 or people who have a hard time talking about their feelings, 00:01:22.730 --> 00:01:25.632 and on the other end are over-emoters, 00:01:25.656 --> 00:01:29.985 those who constantly share everything that's going on inside, 00:01:30.009 --> 00:01:32.372 and neither of these make for a healthy workplace. NOTE Paragraph 00:01:32.396 --> 00:01:34.982 So what's the balance between these two extremes? 00:01:35.006 --> 00:01:37.672 It's something called selective vulnerability. 00:01:37.696 --> 00:01:40.561 Selective vulnerability is opening up 00:01:40.585 --> 00:01:44.582 while still prioritizing stability and psychological safety, 00:01:44.606 --> 00:01:46.912 both for you and for your colleagues. 00:01:46.936 --> 00:01:48.601 Luckily, anyone can learn 00:01:48.625 --> 00:01:51.083 to be selectively vulnerable, with practice. NOTE Paragraph 00:01:51.107 --> 00:01:52.882 Here are four ways to get started. 00:01:52.906 --> 00:01:56.832 First, flag your feelings without becoming emotionally leaky. 00:01:56.856 --> 00:01:58.362 Bad moods are contagious, 00:01:58.386 --> 00:02:00.910 and even if you're not vocalizing what you're feeling, 00:02:00.934 --> 00:02:04.092 chances are your body language or your expressions 00:02:04.116 --> 00:02:05.392 are a dead giveaway. 00:02:05.416 --> 00:02:08.442 So if you are crossing your arms or hammering on your keyboard, 00:02:08.466 --> 00:02:11.141 your coworkers are going to know you're upset. 00:02:11.165 --> 00:02:12.672 And if you don't say anything, 00:02:12.696 --> 00:02:15.542 they might start to think it's about them and get worried. 00:02:15.566 --> 00:02:18.582 So if you are reacting to a non-work-related event, 00:02:18.606 --> 00:02:21.122 so traffic for example, just flag it. 00:02:21.146 --> 00:02:22.902 You don't need to go into detail. 00:02:22.926 --> 00:02:26.306 You can say something as simple as "I'm having a bad morning. 00:02:26.330 --> 00:02:27.822 It has nothing to do with you." 00:02:27.846 --> 00:02:29.412 Now if it's a work-related event 00:02:29.436 --> 00:02:31.901 that's causing you to feel strong emotions, 00:02:31.925 --> 00:02:33.612 that brings us to point number two. NOTE Paragraph 00:02:33.636 --> 00:02:36.485 Try to understand the need behind your emotion, 00:02:36.509 --> 00:02:37.832 and then address that need. 00:02:37.856 --> 00:02:42.373 If you suddenly start to find everyone around you irritating, 00:02:42.397 --> 00:02:43.932 sit back and reflect on that. 00:02:43.956 --> 00:02:46.862 And it might be that you're irritable because you're anxious, 00:02:46.886 --> 00:02:50.458 and you're anxious because you're worried about hitting a looming deadline. 00:02:50.482 --> 00:02:52.625 And in that case, you can go back to your team 00:02:52.649 --> 00:02:54.702 to address that need and say something like, 00:02:54.726 --> 00:02:57.807 "I want to make sure I get everything done ahead of the deadline. 00:02:57.831 --> 00:03:00.543 Can you help me put together a realistic plan to do that?" 00:03:00.567 --> 00:03:02.140 If you're thinking of sharing, 00:03:02.164 --> 00:03:04.531 try and put yourself in the other person's shoes. 00:03:04.555 --> 00:03:08.729 So if what you're about to say would help you feel more supported 00:03:08.753 --> 00:03:10.857 and better understand the situation, 00:03:10.881 --> 00:03:12.436 then go ahead and share it. 00:03:12.460 --> 00:03:16.062 But if it gives you any kind of pause, you might want to leave it out. NOTE Paragraph 00:03:16.086 --> 00:03:19.182 And finally, read the room and provide a path forward. 00:03:19.206 --> 00:03:22.149 If everyone on your team has been pulling long hours, 00:03:22.173 --> 00:03:27.274 and you notice that one of your colleagues seems particularly deflated or anxious, 00:03:27.298 --> 00:03:29.502 you can acknowledge that and show some empathy, 00:03:29.526 --> 00:03:31.702 but then try to give them something actionable 00:03:31.726 --> 00:03:33.033 that they could hold on to. 00:03:33.057 --> 00:03:34.208 And in this case, 00:03:34.232 --> 00:03:36.352 you could suggest that you go to your manager 00:03:36.376 --> 00:03:37.902 and ask that your weekly meeting 00:03:37.926 --> 00:03:40.672 be pushed back a day so you both have more time to work. 00:03:40.696 --> 00:03:42.982 You're showing you're invested in their success, 00:03:43.006 --> 00:03:45.149 but also that you care about their well-being. NOTE Paragraph 00:03:45.173 --> 00:03:47.212 When we can be honest about what we feel, 00:03:47.236 --> 00:03:50.045 and freely suggest ideas, make mistakes 00:03:50.069 --> 00:03:53.219 and just not have to hide every piece of who we are, 00:03:53.243 --> 00:03:56.521 we're much more likely to stay at the company for a long time. 00:03:56.545 --> 00:03:59.060 We're also happier and more productive. NOTE Paragraph 00:03:59.084 --> 00:04:02.872 So take a moment to reflect on the emotional expression 00:04:02.896 --> 00:04:04.925 that you bring to work each day. 00:04:04.949 --> 00:04:08.052 And if you are prone to oversharing, try editing. 00:04:08.076 --> 00:04:10.102 And if you're a little bit more reserved, 00:04:10.126 --> 00:04:12.812 look for moments when you can open up to your colleagues 00:04:12.836 --> 00:04:14.026 and be a bit vulnerable. 00:04:14.050 --> 00:04:16.351 And chances are, there will be a big difference 00:04:16.375 --> 00:04:17.982 in how people respond to you. 00:04:18.006 --> 00:04:20.432 And selective vulnerability might just become 00:04:20.456 --> 00:04:22.571 one of your most valuable tools.