[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.00,0:00:03.56,Default,,0000,0000,0000,,I want to talk to you about,
Dialogue: 0,0:00:03.56,0:00:07.12,Default,,0000,0000,0000,,or share with you, a\Nbreakthrough new approach
Dialogue: 0,0:00:07.12,0:00:10.46,Default,,0000,0000,0000,,for managing items of\Ninventory inside of a warehouse.
Dialogue: 0,0:00:10.46,0:00:13.02,Default,,0000,0000,0000,,We're talking about a pick,\Npack and ship setting here.
Dialogue: 0,0:00:13.02,0:00:15.84,Default,,0000,0000,0000,,So as a hint,
Dialogue: 0,0:00:15.84,0:00:19.100,Default,,0000,0000,0000,,this solution involves\Nhundreds of mobile robots,
Dialogue: 0,0:00:19.100,0:00:22.42,Default,,0000,0000,0000,,sometimes thousands\Nof mobile robots,
Dialogue: 0,0:00:22.42,0:00:25.02,Default,,0000,0000,0000,,moving around a warehouse.\NAnd I'll get to the solution.
Dialogue: 0,0:00:25.02,0:00:26.24,Default,,0000,0000,0000,,But for a moment, just think
Dialogue: 0,0:00:26.24,0:00:28.77,Default,,0000,0000,0000,,about the last time that\Nyou ordered something online.
Dialogue: 0,0:00:28.77,0:00:30.83,Default,,0000,0000,0000,,You were sitting\Non your couch
Dialogue: 0,0:00:30.83,0:00:34.89,Default,,0000,0000,0000,,and you decided that you\Nabsolutely had to have this red t-shirt.
Dialogue: 0,0:00:34.89,0:00:37.19,Default,,0000,0000,0000,,So — click! — you put it\Ninto your shopping cart.
Dialogue: 0,0:00:37.19,0:00:39.08,Default,,0000,0000,0000,,And then you decided\Nthat green pair of pants
Dialogue: 0,0:00:39.08,0:00:40.98,Default,,0000,0000,0000,,looks pretty good too — click!
Dialogue: 0,0:00:40.98,0:00:42.88,Default,,0000,0000,0000,,And maybe a blue\Npair of shoes — click!
Dialogue: 0,0:00:42.88,0:00:44.93,Default,,0000,0000,0000,,So at this point you've\Nassembled your order.
Dialogue: 0,0:00:44.93,0:00:46.70,Default,,0000,0000,0000,,You didn't stop to think \Nfor a moment that
Dialogue: 0,0:00:46.70,0:00:48.47,Default,,0000,0000,0000,,that might not be a great outfit.
Dialogue: 0,0:00:48.47,0:00:50.24,Default,,0000,0000,0000,,But you hit\N"submit order."
Dialogue: 0,0:00:50.24,0:00:54.41,Default,,0000,0000,0000,,And two days later, this package\Nshows up on your doorstep.
Dialogue: 0,0:00:54.41,0:00:57.37,Default,,0000,0000,0000,,And you open the box and you're\Nlike, wow, there's my goo.
Dialogue: 0,0:00:57.37,0:01:00.33,Default,,0000,0000,0000,,Did you ever stop to think about\Nhow those items of inventory
Dialogue: 0,0:01:00.33,0:01:04.54,Default,,0000,0000,0000,,actually found their way inside\Nthat box in the warehouse?
Dialogue: 0,0:01:04.54,0:01:08.36,Default,,0000,0000,0000,,So I'm here to tell you \Nit's that guy right there.
Dialogue: 0,0:01:08.36,0:01:11.98,Default,,0000,0000,0000,,So deep in the\Nmiddle of that picture,
Dialogue: 0,0:01:11.98,0:01:14.49,Default,,0000,0000,0000,,you see a classic\Npick-pack worker
Dialogue: 0,0:01:14.49,0:01:17.72,Default,,0000,0000,0000,,in a distribution or\Norder fulfillments setting.
Dialogue: 0,0:01:17.72,0:01:21.60,Default,,0000,0000,0000,,Classically these pick workers will \Nspend 60 or 70 percent of their day
Dialogue: 0,0:01:21.60,0:01:23.51,Default,,0000,0000,0000,,wandering around\Nthe warehouse.
Dialogue: 0,0:01:23.51,0:01:26.22,Default,,0000,0000,0000,,They'll often walk\Nas much as 5 or 10 miles
Dialogue: 0,0:01:26.22,0:01:28.88,Default,,0000,0000,0000,,in pursuit of\Nthose items of inventory.
Dialogue: 0,0:01:28.88,0:01:33.30,Default,,0000,0000,0000,,Not only is this an\Nunproductive way to fill orders,
Dialogue: 0,0:01:33.30,0:01:37.36,Default,,0000,0000,0000,,it also turns out to be an\Nunfulfilling way to fill orders.
Dialogue: 0,0:01:37.36,0:01:40.99,Default,,0000,0000,0000,,So let me tell you where I\Nfirst bumped into this problem.
Dialogue: 0,0:01:40.99,0:01:45.05,Default,,0000,0000,0000,,I was out in the Bay area \Nin '99, 2000, the dot com boom.
Dialogue: 0,0:01:45.05,0:01:49.11,Default,,0000,0000,0000,,I worked for a fabulously\Nspectacular flame-out called Webvan.
Dialogue: 0,0:01:49.11,0:01:50.93,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:50.93,0:01:53.66,Default,,0000,0000,0000,,This company raised hundreds of\Nmillions of dollars with the notion that
Dialogue: 0,0:01:53.66,0:01:56.44,Default,,0000,0000,0000,,we will deliver\Ngrocery orders online.
Dialogue: 0,0:01:56.44,0:02:00.62,Default,,0000,0000,0000,,And it really came down to the fact\Nthat we couldn't do it cost effectively.
Dialogue: 0,0:02:00.62,0:02:04.58,Default,,0000,0000,0000,,Turns out e-commerce was something\Nthat was very hard and very costly.
Dialogue: 0,0:02:04.58,0:02:08.83,Default,,0000,0000,0000,,In this particular instance we were trying\Nto assemble 30 items of inventory
Dialogue: 0,0:02:08.83,0:02:12.80,Default,,0000,0000,0000,,into a few totes, onto a van\Nto deliver to the home.
Dialogue: 0,0:02:12.80,0:02:16.60,Default,,0000,0000,0000,,And when you think about it,\Nit was costing us 30 dollars.
Dialogue: 0,0:02:16.60,0:02:19.69,Default,,0000,0000,0000,,Imagine, we had an\N89¢ can of soup
Dialogue: 0,0:02:19.69,0:02:23.36,Default,,0000,0000,0000,,that was costing us one dollar to\Npick and pack into that tote.
Dialogue: 0,0:02:23.36,0:02:26.57,Default,,0000,0000,0000,,And that's before we actually\Ntried to deliver it to the home.
Dialogue: 0,0:02:26.57,0:02:29.36,Default,,0000,0000,0000,,So long story short,\Nduring my one year at Webvan,
Dialogue: 0,0:02:29.36,0:02:32.59,Default,,0000,0000,0000,,what I realized by talking to \Nall the material-handling providers
Dialogue: 0,0:02:32.59,0:02:37.23,Default,,0000,0000,0000,,was that there was no solution designed\Nspecifically to solve each base picking.
Dialogue: 0,0:02:37.23,0:02:41.25,Default,,0000,0000,0000,,Red item, green, blue, getting\Nthose three things in a box.
Dialogue: 0,0:02:41.25,0:02:44.24,Default,,0000,0000,0000,,So we said, there's just\Ngot to be a better way to do this.
Dialogue: 0,0:02:44.24,0:02:46.77,Default,,0000,0000,0000,,Existing material handling\Nwas set up to pump
Dialogue: 0,0:02:46.77,0:02:50.53,Default,,0000,0000,0000,,pallets and cases of\Ngoo to retail stores.
Dialogue: 0,0:02:50.53,0:02:54.33,Default,,0000,0000,0000,,Of course Webvan went out of business,\Nand about a year and a half later,
Dialogue: 0,0:02:54.33,0:02:57.91,Default,,0000,0000,0000,,I was still noodling on this problem.\NIt was still nagging at me.
Dialogue: 0,0:02:57.91,0:02:59.78,Default,,0000,0000,0000,,And I started\Nthinking about it again.
Dialogue: 0,0:02:59.78,0:03:04.90,Default,,0000,0000,0000,,And I said, let me just focus briefly\Non what I wanted as a pick worker,
Dialogue: 0,0:03:04.90,0:03:07.24,Default,,0000,0000,0000,,or my vision for\Nhow it should work.
Dialogue: 0,0:03:07.24,0:03:08.65,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:03:08.65,0:03:10.57,Default,,0000,0000,0000,,I said, let's focus\Non the problem.
Dialogue: 0,0:03:10.57,0:03:14.43,Default,,0000,0000,0000,,I have an order here and what\NI want to do is I want to put
Dialogue: 0,0:03:14.43,0:03:16.65,Default,,0000,0000,0000,,red, green and blue\Nin this box right here.
Dialogue: 0,0:03:16.65,0:03:19.50,Default,,0000,0000,0000,,What I need is a system where I put out\Nmy hand and — poof! —
Dialogue: 0,0:03:19.50,0:03:22.02,Default,,0000,0000,0000,,the product shows up \Nand I pack it into the order,
Dialogue: 0,0:03:22.02,0:03:23.72,Default,,0000,0000,0000,,and now we're thinking,
Dialogue: 0,0:03:23.72,0:03:27.73,Default,,0000,0000,0000,,this would be a very operator-centric\Napproach to solving the problem.
Dialogue: 0,0:03:27.73,0:03:31.96,Default,,0000,0000,0000,,This is what I need. What technology\Nis available to solve this problem?
Dialogue: 0,0:03:31.96,0:03:35.90,Default,,0000,0000,0000,,But as you can see, orders can come\Nand go, products can come and go.
Dialogue: 0,0:03:35.90,0:03:40.58,Default,,0000,0000,0000,,It allows us to focus on making the\Npick worker the center of the problem,
Dialogue: 0,0:03:40.58,0:03:45.20,Default,,0000,0000,0000,,and providing them the tools to make\Nthem as productive as possible.
Dialogue: 0,0:03:45.20,0:03:47.30,Default,,0000,0000,0000,,So how did I\Narrive at this notion?
Dialogue: 0,0:03:47.30,0:03:50.84,Default,,0000,0000,0000,,Well, actually it came from\Na brainstorming exercise,
Dialogue: 0,0:03:50.84,0:03:53.68,Default,,0000,0000,0000,,probably a technique\Nthat many of you use,
Dialogue: 0,0:03:53.68,0:03:55.83,Default,,0000,0000,0000,,It's this notion of\Ntesting your ideas.
Dialogue: 0,0:03:55.83,0:03:57.56,Default,,0000,0000,0000,,Take a blank sheet, of course,
Dialogue: 0,0:03:57.56,0:04:01.59,Default,,0000,0000,0000,,but then test your ideas\Nat the limits — infinity, zero.
Dialogue: 0,0:04:01.59,0:04:04.78,Default,,0000,0000,0000,,In this particular case, we\Nchallenged ourselves with the idea:
Dialogue: 0,0:04:04.78,0:04:07.75,Default,,0000,0000,0000,,What if we had to build a\Ndistribution center in China,
Dialogue: 0,0:04:07.75,0:04:10.36,Default,,0000,0000,0000,,where it's a very,\Nvery low-cost market?
Dialogue: 0,0:04:10.36,0:04:13.58,Default,,0000,0000,0000,,And say, labor is cheap,\Nland is cheap.
Dialogue: 0,0:04:13.58,0:04:15.22,Default,,0000,0000,0000,,And we said specifically,
Dialogue: 0,0:04:15.22,0:04:18.23,Default,,0000,0000,0000,,"What if it was zero dollars\Nan hour for direct labor
Dialogue: 0,0:04:18.23,0:04:20.95,Default,,0000,0000,0000,,and we could build a million-\Nsquare-foot distribution center?"
Dialogue: 0,0:04:20.95,0:04:23.02,Default,,0000,0000,0000,,So naturally that\Nled to ideas that said,
Dialogue: 0,0:04:23.02,0:04:24.83,Default,,0000,0000,0000,,"Let's put lots of people\Nin the warehouse."
Dialogue: 0,0:04:24.83,0:04:27.37,Default,,0000,0000,0000,,And I said, "Hold on,\Nzero dollars per hour,
Dialogue: 0,0:04:27.37,0:04:30.23,Default,,0000,0000,0000,,what I would do is 'hire'
Dialogue: 0,0:04:30.23,0:04:34.36,Default,,0000,0000,0000,,10,000 workers to come to the\Nwarehouse every morning at 8 a.m.,
Dialogue: 0,0:04:34.36,0:04:37.48,Default,,0000,0000,0000,,walk into the warehouse and\Npick up one item of inventory
Dialogue: 0,0:04:37.48,0:04:39.21,Default,,0000,0000,0000,,and then just stand there.
Dialogue: 0,0:04:39.21,0:04:41.75,Default,,0000,0000,0000,,So you hold Captain Crunch,\Nyou hold the Mountain Dew,
Dialogue: 0,0:04:41.75,0:04:43.17,Default,,0000,0000,0000,,you hold the Diet Coke.
Dialogue: 0,0:04:43.17,0:04:45.43,Default,,0000,0000,0000,,If I need it, I'll call you,\Notherwise just stand there.
Dialogue: 0,0:04:45.43,0:04:48.82,Default,,0000,0000,0000,,But when I need Diet Coke and I call it,\Nyou guys talk amongst yourselves.
Dialogue: 0,0:04:48.82,0:04:52.94,Default,,0000,0000,0000,,Diet Coke walks up to the front —\Npick it, put it in the tote, away it goes."
Dialogue: 0,0:04:52.94,0:04:57.59,Default,,0000,0000,0000,,Wow, what if the products\Ncould walk and talk on their own?
Dialogue: 0,0:04:57.59,0:04:59.93,Default,,0000,0000,0000,,That's a very interesting,\Nvery powerful way
Dialogue: 0,0:04:59.93,0:05:02.52,Default,,0000,0000,0000,,that we could potentially\Norganize this warehouse.
Dialogue: 0,0:05:02.52,0:05:04.87,Default,,0000,0000,0000,,So of course,\Nlabor isn't free,
Dialogue: 0,0:05:04.87,0:05:08.18,Default,,0000,0000,0000,,on that practical\Nversus awesome spectrum.
Dialogue: 0,0:05:08.18,0:05:09.87,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:09.87,0:05:12.98,Default,,0000,0000,0000,,So we said mobile shelving —\NWe'll put them on mobile shelving.
Dialogue: 0,0:05:12.98,0:05:17.78,Default,,0000,0000,0000,,We'll use mobile robots and\Nwe'll move the inventory around.
Dialogue: 0,0:05:17.78,0:05:22.19,Default,,0000,0000,0000,,And so we got underway on that and\Nthen I'm sitting on my couch in 2008.
Dialogue: 0,0:05:22.19,0:05:26.01,Default,,0000,0000,0000,,Did any of you see the Beijing\NOlympics, the opening ceremonies?
Dialogue: 0,0:05:26.01,0:05:29.05,Default,,0000,0000,0000,,I about fell out of my\Ncouch when I saw this.
Dialogue: 0,0:05:29.05,0:05:30.53,Default,,0000,0000,0000,,I'm like, that was the idea!
Dialogue: 0,0:05:30.53,0:05:35.03,Default,,0000,0000,0000,,(Laughter and Applause)
Dialogue: 0,0:05:35.03,0:05:38.92,Default,,0000,0000,0000,,We'll put thousands of people on\Nthe warehouse floor, the stadium floor.
Dialogue: 0,0:05:38.92,0:05:42.95,Default,,0000,0000,0000,,But interestingly enough, this\Nactually relates to the idea
Dialogue: 0,0:05:42.95,0:05:48.36,Default,,0000,0000,0000,,in that these guys were creating some\Nincredibly powerful, impressive digital art,
Dialogue: 0,0:05:48.36,0:05:50.44,Default,,0000,0000,0000,,all without computers,\NI'm told,
Dialogue: 0,0:05:50.44,0:05:52.89,Default,,0000,0000,0000,,it was all peer-to-peer\Ncoordination and communication.
Dialogue: 0,0:05:52.89,0:05:54.46,Default,,0000,0000,0000,,You stand up,\NI'll squat down.
Dialogue: 0,0:05:54.46,0:05:56.11,Default,,0000,0000,0000,,And they made\Nsome fabulous art.
Dialogue: 0,0:05:56.11,0:05:58.80,Default,,0000,0000,0000,,It speaks to the\Npower of emergence
Dialogue: 0,0:05:58.80,0:06:02.76,Default,,0000,0000,0000,,in systems when you let things\Nstart to talk with each other.
Dialogue: 0,0:06:02.76,0:06:06.54,Default,,0000,0000,0000,,So that was a little\Nbit of the journey.
Dialogue: 0,0:06:06.54,0:06:10.58,Default,,0000,0000,0000,,So of course, now what became\Nthe practical reality of this idea?
Dialogue: 0,0:06:10.58,0:06:12.38,Default,,0000,0000,0000,,Here is a warehouse.
Dialogue: 0,0:06:12.38,0:06:16.16,Default,,0000,0000,0000,,It's a pick, pack and ship center\Nthat has about 10,000 different SKUs.
Dialogue: 0,0:06:16.16,0:06:20.30,Default,,0000,0000,0000,,We'll call them red pens,\Ngreen pens, yellow Post-It Notes.
Dialogue: 0,0:06:20.30,0:06:23.68,Default,,0000,0000,0000,,We send the little orange robots\Nout to pick up the blue shelving pods.
Dialogue: 0,0:06:23.68,0:06:25.84,Default,,0000,0000,0000,,And we deliver them\Nto the side of the building.
Dialogue: 0,0:06:25.84,0:06:28.98,Default,,0000,0000,0000,,So all the pick workers now\Nget to stay on the perimeter.
Dialogue: 0,0:06:28.98,0:06:31.32,Default,,0000,0000,0000,,And the game here is\Nto pick up the shelves,
Dialogue: 0,0:06:31.32,0:06:34.65,Default,,0000,0000,0000,,take them down the highway and\Ndeliver them straight to the pick worker.
Dialogue: 0,0:06:34.65,0:06:36.78,Default,,0000,0000,0000,,This pick worker's life\Nis completely different.
Dialogue: 0,0:06:36.78,0:06:40.20,Default,,0000,0000,0000,,Rather than wandering around\Nthe warehouse, she gets to stay still
Dialogue: 0,0:06:40.20,0:06:41.79,Default,,0000,0000,0000,,in a pick station like this
Dialogue: 0,0:06:41.79,0:06:45.79,Default,,0000,0000,0000,,and every product in the\Nbuilding can now come to her.
Dialogue: 0,0:06:45.79,0:06:49.06,Default,,0000,0000,0000,,So the process\Nis very productive.
Dialogue: 0,0:06:49.06,0:06:53.26,Default,,0000,0000,0000,,Reach in, pick an item,\Nscan the bar code, pack it out.
Dialogue: 0,0:06:53.26,0:06:54.91,Default,,0000,0000,0000,,By the time\Nyou turn around,
Dialogue: 0,0:06:54.91,0:06:57.95,Default,,0000,0000,0000,,there's another product there\Nready to be picked and packed.
Dialogue: 0,0:06:57.95,0:07:00.96,Default,,0000,0000,0000,,So what we've done is take\Nout all of the non-value added
Dialogue: 0,0:07:00.96,0:07:03.64,Default,,0000,0000,0000,,walking, searching,\Nwasting, waited time,
Dialogue: 0,0:07:03.64,0:07:07.92,Default,,0000,0000,0000,,and we've developed a very \Nhigh-fidelity way to pick these orders,
Dialogue: 0,0:07:07.92,0:07:12.08,Default,,0000,0000,0000,,where you point at it with\Na laser, scan the UPC barcode,
Dialogue: 0,0:07:12.08,0:07:15.28,Default,,0000,0000,0000,,and then indicate with a light\Nwhich box it needs to go into.
Dialogue: 0,0:07:15.28,0:07:18.76,Default,,0000,0000,0000,,So more productive, more\Naccurate and, it turns out,
Dialogue: 0,0:07:18.76,0:07:23.07,Default,,0000,0000,0000,,it's a more interesting office\Nenvironment for these pick workers.
Dialogue: 0,0:07:23.07,0:07:25.51,Default,,0000,0000,0000,,They actually complete\Nthe whole order.
Dialogue: 0,0:07:25.51,0:07:28.03,Default,,0000,0000,0000,,So they do red, green and blue,\Nnot just a part of the order.
Dialogue: 0,0:07:28.03,0:07:31.65,Default,,0000,0000,0000,,And they feel a little bit more\Nin control of their environment.
Dialogue: 0,0:07:31.65,0:07:34.85,Default,,0000,0000,0000,,So the side effects\Nof this approach
Dialogue: 0,0:07:34.85,0:07:36.41,Default,,0000,0000,0000,,are what really surprised us.
Dialogue: 0,0:07:36.41,0:07:37.99,Default,,0000,0000,0000,,We knew it was going \Nto be more productive.
Dialogue: 0,0:07:37.99,0:07:42.06,Default,,0000,0000,0000,,But we didn't realize just how\Npervasive this way of thinking
Dialogue: 0,0:07:42.06,0:07:47.29,Default,,0000,0000,0000,,extended to other\Nfunctions in the warehouse.
Dialogue: 0,0:07:47.29,0:07:52.12,Default,,0000,0000,0000,,But what effectively this approach\Nis doing inside of the DC
Dialogue: 0,0:07:52.12,0:07:56.59,Default,,0000,0000,0000,,is turning it into a massively\Nparallel processing engine.
Dialogue: 0,0:07:56.59,0:07:59.21,Default,,0000,0000,0000,,So this is again a\Ncross-fertilization of ideas.
Dialogue: 0,0:07:59.21,0:08:01.15,Default,,0000,0000,0000,,Here's a warehouse\Nand we're thinking about
Dialogue: 0,0:08:01.15,0:08:04.67,Default,,0000,0000,0000,,parallel processing\Nsupercomputer architectures.
Dialogue: 0,0:08:04.67,0:08:07.07,Default,,0000,0000,0000,,The notion here is that you have
Dialogue: 0,0:08:07.07,0:08:09.86,Default,,0000,0000,0000,,10 workers on \Nthe right side of the screen
Dialogue: 0,0:08:09.86,0:08:14.11,Default,,0000,0000,0000,,that are now all independent\Nautonomous pick workers.
Dialogue: 0,0:08:14.11,0:08:18.02,Default,,0000,0000,0000,,If the worker in station three decides\Nto leave and go to the bathroom,
Dialogue: 0,0:08:18.02,0:08:21.50,Default,,0000,0000,0000,,it has no impact on the\Nproductivity of the other nine workers.
Dialogue: 0,0:08:21.50,0:08:25.87,Default,,0000,0000,0000,,Contrast that, for a moment, with the\Ntraditional method of using a conveyor.
Dialogue: 0,0:08:25.87,0:08:27.93,Default,,0000,0000,0000,,When one person\Npasses the order to you,
Dialogue: 0,0:08:27.93,0:08:30.43,Default,,0000,0000,0000,,you put something in\Nand pass it downstream.
Dialogue: 0,0:08:30.43,0:08:33.54,Default,,0000,0000,0000,,Everyone has to be in place\Nfor that serial process to work.
Dialogue: 0,0:08:33.54,0:08:36.72,Default,,0000,0000,0000,,This becomes a more robust\Nway to think about the warehouse.
Dialogue: 0,0:08:36.72,0:08:41.26,Default,,0000,0000,0000,,And then underneath the hoods gets\Ninteresting in that we're tracking
Dialogue: 0,0:08:41.26,0:08:43.00,Default,,0000,0000,0000,,the popularity\Nof the products.
Dialogue: 0,0:08:43.00,0:08:45.83,Default,,0000,0000,0000,,And we're using dynamic\Nand adaptive algorithms
Dialogue: 0,0:08:45.83,0:08:50.28,Default,,0000,0000,0000,,to tune the floor\Nof the warehouse.
Dialogue: 0,0:08:50.28,0:08:55.16,Default,,0000,0000,0000,,So what you see here potentially\Nthe week leading up to Valentine's Day.
Dialogue: 0,0:08:55.16,0:08:59.01,Default,,0000,0000,0000,,All that pink chalky candy has\Nmoved to the front of the building
Dialogue: 0,0:08:59.01,0:09:02.90,Default,,0000,0000,0000,,and is now being picked into a\Nlot of orders in those pick stations.
Dialogue: 0,0:09:02.90,0:09:07.06,Default,,0000,0000,0000,,Come in two days after Valentine's Day,\Nand that candy, the leftover candy,
Dialogue: 0,0:09:07.06,0:09:09.34,Default,,0000,0000,0000,,has all drifted to the\Nback of the warehouse
Dialogue: 0,0:09:09.34,0:09:13.63,Default,,0000,0000,0000,,and is occupying the cooler\Nzone on the thermal map there.
Dialogue: 0,0:09:13.63,0:09:17.11,Default,,0000,0000,0000,,One other side effect of this\Napproach using the parallel processing
Dialogue: 0,0:09:17.11,0:09:20.11,Default,,0000,0000,0000,,is these things can\Nscale to ginormous.
Dialogue: 0,0:09:20.11,0:09:21.64,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:09:21.64,0:09:24.37,Default,,0000,0000,0000,,So whether you're doing\Ntwo pick stations, 20 pick stations,
Dialogue: 0,0:09:24.37,0:09:27.64,Default,,0000,0000,0000,,or 200 pick stations, the\Npath planning algorithms
Dialogue: 0,0:09:27.64,0:09:30.18,Default,,0000,0000,0000,,and all of the inventory\Nalgorithms just work.
Dialogue: 0,0:09:30.18,0:09:34.54,Default,,0000,0000,0000,,In this example you\Nsee that the inventory
Dialogue: 0,0:09:34.54,0:09:36.87,Default,,0000,0000,0000,,has now occupied all the\Nperimeter of the building
Dialogue: 0,0:09:36.87,0:09:39.21,Default,,0000,0000,0000,,because that's where\Nthe pick stations were.
Dialogue: 0,0:09:39.21,0:09:41.23,Default,,0000,0000,0000,,They sorted it\Nout for themselves.
Dialogue: 0,0:09:41.23,0:09:43.52,Default,,0000,0000,0000,,So I'll conclude with\Njust one final video
Dialogue: 0,0:09:43.52,0:09:46.50,Default,,0000,0000,0000,,that shows how\Nthis comes to bear
Dialogue: 0,0:09:46.50,0:09:50.10,Default,,0000,0000,0000,,on the pick worker's actual\Nday in the life of.
Dialogue: 0,0:09:50.10,0:09:54.43,Default,,0000,0000,0000,,So as we mentioned, the process is\Nto move inventory along the highway
Dialogue: 0,0:09:54.43,0:09:57.08,Default,,0000,0000,0000,,and then find your way\Ninto these pick stations.
Dialogue: 0,0:09:57.08,0:09:59.56,Default,,0000,0000,0000,,And our software in the background
Dialogue: 0,0:09:59.56,0:10:02.31,Default,,0000,0000,0000,,understands what's going on \Nin each station,
Dialogue: 0,0:10:02.31,0:10:04.92,Default,,0000,0000,0000,,we direct the pods\Nacross the highway
Dialogue: 0,0:10:04.92,0:10:07.63,Default,,0000,0000,0000,,and we're attempting to\Nget into a queuing system
Dialogue: 0,0:10:07.63,0:10:10.52,Default,,0000,0000,0000,,to present the work\Nto the pick worker.
Dialogue: 0,0:10:10.52,0:10:13.76,Default,,0000,0000,0000,,What's interesting is we can even\Nadapt the speed of the pick workers.
Dialogue: 0,0:10:13.76,0:10:17.69,Default,,0000,0000,0000,,The faster pickers get more pods\Nand the slower pickers get few.
Dialogue: 0,0:10:17.69,0:10:20.82,Default,,0000,0000,0000,,But this pick worker now is\Nliterally having that experience
Dialogue: 0,0:10:20.82,0:10:22.68,Default,,0000,0000,0000,,that we described before.
Dialogue: 0,0:10:22.68,0:10:25.22,Default,,0000,0000,0000,,She puts out her hand.\NThe product jumps into it.
Dialogue: 0,0:10:25.22,0:10:27.43,Default,,0000,0000,0000,,Or she has to reach in and get it.
Dialogue: 0,0:10:27.43,0:10:29.87,Default,,0000,0000,0000,,She scans it and \Nshe puts it in the bucket.
Dialogue: 0,0:10:29.87,0:10:33.67,Default,,0000,0000,0000,,And all of the rest of the technology\Nis kind of behind the scenes.
Dialogue: 0,0:10:33.67,0:10:37.53,Default,,0000,0000,0000,,So she gets to now focus on the\Npicking and packing portion of her job.
Dialogue: 0,0:10:37.53,0:10:40.80,Default,,0000,0000,0000,,Never has any idle time,\Nnever has to leave her mat.
Dialogue: 0,0:10:40.80,0:10:44.94,Default,,0000,0000,0000,,And actually we think\Nnot only a more productive
Dialogue: 0,0:10:44.94,0:10:48.21,Default,,0000,0000,0000,,and more accurate\Nway to fill orders.
Dialogue: 0,0:10:48.21,0:10:51.62,Default,,0000,0000,0000,,We think it's a more\Nfulfilling way to fill orders.
Dialogue: 0,0:10:51.62,0:10:54.83,Default,,0000,0000,0000,,The reason we can say\Nthat, though, is that workers
Dialogue: 0,0:10:54.83,0:10:56.97,Default,,0000,0000,0000,,in a lot of these\Nbuildings now compete
Dialogue: 0,0:10:56.97,0:11:00.15,Default,,0000,0000,0000,,for the privilege of working\Nin the Kiva zone that day.
Dialogue: 0,0:11:00.15,0:11:02.82,Default,,0000,0000,0000,,And sometimes we'll catch\Nthem on testimonial videos
Dialogue: 0,0:11:02.82,0:11:04.93,Default,,0000,0000,0000,,saying such things as,
Dialogue: 0,0:11:04.93,0:11:09.18,Default,,0000,0000,0000,,they have more energy after the\Nday to play with their grandchildren,
Dialogue: 0,0:11:09.18,0:11:13.78,Default,,0000,0000,0000,,or in one case a guy said, "the\NKiva zone is so stress-free
Dialogue: 0,0:11:13.78,0:11:16.89,Default,,0000,0000,0000,,that I've actually stopped taking\Nmy blood pressure medication."
Dialogue: 0,0:11:16.89,0:11:18.72,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:11:18.72,0:11:22.72,Default,,0000,0000,0000,,That was at a pharmaceutical distributor,\Nso they told us not to use that video.
Dialogue: 0,0:11:22.72,0:11:26.29,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:11:26.29,0:11:29.32,Default,,0000,0000,0000,,So what I wanted to leave you\Nwith today is the notion that
Dialogue: 0,0:11:29.32,0:11:32.17,Default,,0000,0000,0000,,when you let things start\Nto think and walk
Dialogue: 0,0:11:32.17,0:11:37.46,Default,,0000,0000,0000,,and talk on their own, interesting\Nprocesses and productivities can emerge.
Dialogue: 0,0:11:37.46,0:11:40.40,Default,,0000,0000,0000,,And now I think next time\Nyou go to your front step
Dialogue: 0,0:11:40.40,0:11:42.91,Default,,0000,0000,0000,,and pick up that box that\Nyou just ordered online,
Dialogue: 0,0:11:42.91,0:11:45.14,Default,,0000,0000,0000,,you break it open and\Nthe goo is in there,
Dialogue: 0,0:11:45.14,0:11:47.89,Default,,0000,0000,0000,,you'll have some wonderment\Nas to whether a robot
Dialogue: 0,0:11:47.89,0:11:50.48,Default,,0000,0000,0000,,assisted in the picking\Nand packing of that order.
Dialogue: 0,0:11:50.48,0:11:52.16,Default,,0000,0000,0000,,Thank you.
Dialogue: 0,0:11:52.16,0:11:56.79,Default,,0000,0000,0000,,(Applause)