[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.64,0:00:01.86,Default,,0000,0000,0000,,As patients,
Dialogue: 0,0:00:01.88,0:00:05.50,Default,,0000,0000,0000,,we usually remember\Nthe names of our doctors,
Dialogue: 0,0:00:05.52,0:00:08.84,Default,,0000,0000,0000,,but often we forget\Nthe names of our nurses.
Dialogue: 0,0:00:09.60,0:00:10.80,Default,,0000,0000,0000,,I remember one.
Dialogue: 0,0:00:11.40,0:00:13.62,Default,,0000,0000,0000,,I had breast cancer a few years ago,
Dialogue: 0,0:00:13.64,0:00:17.10,Default,,0000,0000,0000,,and somehow I managed\Nto get through the surgeries
Dialogue: 0,0:00:17.12,0:00:19.40,Default,,0000,0000,0000,,and the beginning\Nof the treatment just fine.
Dialogue: 0,0:00:19.84,0:00:22.10,Default,,0000,0000,0000,,I could hide what was going on.
Dialogue: 0,0:00:22.12,0:00:24.34,Default,,0000,0000,0000,,Everybody didn't really have to know.
Dialogue: 0,0:00:24.36,0:00:26.58,Default,,0000,0000,0000,,I could walk my daughter to school,
Dialogue: 0,0:00:26.60,0:00:28.58,Default,,0000,0000,0000,,I could go out to dinner with my husband;
Dialogue: 0,0:00:28.60,0:00:29.80,Default,,0000,0000,0000,,I could fool people.
Dialogue: 0,0:00:30.72,0:00:33.06,Default,,0000,0000,0000,,But then my chemo was scheduled to begin
Dialogue: 0,0:00:33.08,0:00:34.82,Default,,0000,0000,0000,,and that terrified me
Dialogue: 0,0:00:34.84,0:00:39.38,Default,,0000,0000,0000,,because I knew that I was going to lose\Nevery single hair on my body
Dialogue: 0,0:00:39.40,0:00:41.96,Default,,0000,0000,0000,,because of the kind of chemo\Nthat I was going to have.
Dialogue: 0,0:00:42.48,0:00:44.78,Default,,0000,0000,0000,,I wasn't going to be able\Nto pretend anymore
Dialogue: 0,0:00:44.80,0:00:46.60,Default,,0000,0000,0000,,as though everything was normal.
Dialogue: 0,0:00:47.44,0:00:48.74,Default,,0000,0000,0000,,I was scared.
Dialogue: 0,0:00:48.76,0:00:52.34,Default,,0000,0000,0000,,I knew what it felt like to have\Neverybody treating me with kid gloves,
Dialogue: 0,0:00:52.36,0:00:54.74,Default,,0000,0000,0000,,and I just wanted to feel normal.
Dialogue: 0,0:00:54.76,0:00:56.94,Default,,0000,0000,0000,,I had a port installed in my chest.
Dialogue: 0,0:00:56.96,0:00:59.74,Default,,0000,0000,0000,,I went to my first day of chemotherapy,
Dialogue: 0,0:00:59.76,0:01:02.10,Default,,0000,0000,0000,,and I was an emotional wreck.
Dialogue: 0,0:01:02.12,0:01:05.14,Default,,0000,0000,0000,,My nurse Joanne walked in the door,
Dialogue: 0,0:01:05.16,0:01:09.14,Default,,0000,0000,0000,,and every bone in my body was telling\Nme to get up out of that chair
Dialogue: 0,0:01:09.16,0:01:10.66,Default,,0000,0000,0000,,and take for the hills.
Dialogue: 0,0:01:10.68,0:01:14.44,Default,,0000,0000,0000,,But Joanne looked at me and talked\Nto me like we were old friends.
Dialogue: 0,0:01:15.24,0:01:16.66,Default,,0000,0000,0000,,And then she asked me,
Dialogue: 0,0:01:16.68,0:01:18.78,Default,,0000,0000,0000,,"Where'd you get your highlights done?"
Dialogue: 0,0:01:18.80,0:01:19.90,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:19.92,0:01:21.86,Default,,0000,0000,0000,,And I was like, are you kidding me?
Dialogue: 0,0:01:21.88,0:01:26.74,Default,,0000,0000,0000,,You're going to talk to me about my hair\Nwhen I'm on the verge of losing it?
Dialogue: 0,0:01:26.76,0:01:28.50,Default,,0000,0000,0000,,I was kind of angry,
Dialogue: 0,0:01:28.52,0:01:31.08,Default,,0000,0000,0000,,and I said, "Really? Hair?"
Dialogue: 0,0:01:31.64,0:01:33.98,Default,,0000,0000,0000,,And with a shrug\Nof her shoulders she said,
Dialogue: 0,0:01:34.00,0:01:35.36,Default,,0000,0000,0000,,"It's gonna grow back."
Dialogue: 0,0:01:36.28,0:01:39.54,Default,,0000,0000,0000,,And in that moment she said\Nthe one thing I had overlooked,
Dialogue: 0,0:01:39.56,0:01:43.38,Default,,0000,0000,0000,,and that was that at some point,\Nmy life would get back to normal.
Dialogue: 0,0:01:43.40,0:01:45.10,Default,,0000,0000,0000,,She really believed that.
Dialogue: 0,0:01:45.12,0:01:46.80,Default,,0000,0000,0000,,And so I believed it, too.
Dialogue: 0,0:01:47.52,0:01:52.30,Default,,0000,0000,0000,,Now, worrying about losing your hair\Nwhen you're fighting cancer
Dialogue: 0,0:01:52.32,0:01:53.94,Default,,0000,0000,0000,,may seem silly at first,
Dialogue: 0,0:01:53.96,0:01:58.10,Default,,0000,0000,0000,,but it's not just that you're worried\Nabout how you're going to look.
Dialogue: 0,0:01:58.12,0:02:02.04,Default,,0000,0000,0000,,It's that you're worried that everybody's\Ngoing to treat you so carefully.
Dialogue: 0,0:02:02.76,0:02:06.30,Default,,0000,0000,0000,,Joanne made me feel normal\Nfor the first time in six months.
Dialogue: 0,0:02:06.32,0:02:08.18,Default,,0000,0000,0000,,We talked about her boyfriends,
Dialogue: 0,0:02:08.20,0:02:10.94,Default,,0000,0000,0000,,we talked about looking\Nfor apartments in New York City,
Dialogue: 0,0:02:10.96,0:02:13.82,Default,,0000,0000,0000,,and we talked about my reaction\Nto the chemotherapy --
Dialogue: 0,0:02:13.84,0:02:15.80,Default,,0000,0000,0000,,all kind of mixed in together.
Dialogue: 0,0:02:16.36,0:02:18.34,Default,,0000,0000,0000,,And I always wondered,
Dialogue: 0,0:02:18.36,0:02:23.00,Default,,0000,0000,0000,,how did she so instinctively\Nknow just how to talk to me?
Dialogue: 0,0:02:23.48,0:02:26.90,Default,,0000,0000,0000,,Joanne Staha and my admiration for her
Dialogue: 0,0:02:26.92,0:02:30.72,Default,,0000,0000,0000,,marked the beginning of my journey\Ninto the world of nurses.
Dialogue: 0,0:02:31.36,0:02:33.78,Default,,0000,0000,0000,,A few years later,\NI was asked to do a project
Dialogue: 0,0:02:33.80,0:02:36.48,Default,,0000,0000,0000,,that would celebrate\Nthe work that nurses do.
Dialogue: 0,0:02:37.12,0:02:38.62,Default,,0000,0000,0000,,I started with Joanne,
Dialogue: 0,0:02:38.64,0:02:41.64,Default,,0000,0000,0000,,and I met over 100 nurses\Nacross the country.
Dialogue: 0,0:02:42.32,0:02:47.38,Default,,0000,0000,0000,,I spent five years interviewing,\Nphotographing and filming nurses
Dialogue: 0,0:02:47.40,0:02:49.56,Default,,0000,0000,0000,,for a book and a documentary film.
Dialogue: 0,0:02:50.56,0:02:51.78,Default,,0000,0000,0000,,With my team,
Dialogue: 0,0:02:51.80,0:02:55.14,Default,,0000,0000,0000,,we mapped a trip across America\Nthat would take us to places
Dialogue: 0,0:02:55.16,0:03:00.10,Default,,0000,0000,0000,,dealing with some of the biggest\Npublic health issues facing our nation --
Dialogue: 0,0:03:00.12,0:03:04.20,Default,,0000,0000,0000,,aging, war, poverty, prisons.
Dialogue: 0,0:03:04.84,0:03:06.10,Default,,0000,0000,0000,,And then we went places
Dialogue: 0,0:03:06.12,0:03:09.98,Default,,0000,0000,0000,,where we would find\Nthe largest concentration of patients
Dialogue: 0,0:03:10.00,0:03:11.52,Default,,0000,0000,0000,,dealing with those issues.
Dialogue: 0,0:03:12.28,0:03:16.34,Default,,0000,0000,0000,,Then we asked hospitals and facilities\Nto nominate nurses
Dialogue: 0,0:03:16.36,0:03:17.88,Default,,0000,0000,0000,,who would best represent them.
Dialogue: 0,0:03:18.80,0:03:21.64,Default,,0000,0000,0000,,One of the first nurses I met\Nwas Bridget Kumbella.
Dialogue: 0,0:03:22.20,0:03:23.82,Default,,0000,0000,0000,,Bridget was born in Cameroon,
Dialogue: 0,0:03:23.84,0:03:25.68,Default,,0000,0000,0000,,the oldest of four children.
Dialogue: 0,0:03:26.40,0:03:30.26,Default,,0000,0000,0000,,Her father was at work\Nwhen he had fallen from the fourth floor
Dialogue: 0,0:03:30.28,0:03:32.26,Default,,0000,0000,0000,,and really hurt his back.
Dialogue: 0,0:03:32.28,0:03:36.42,Default,,0000,0000,0000,,And he talked a lot about what it was like\Nto be flat on your back
Dialogue: 0,0:03:36.44,0:03:38.88,Default,,0000,0000,0000,,and not get the kind\Nof care that you need.
Dialogue: 0,0:03:39.40,0:03:43.16,Default,,0000,0000,0000,,And that propelled Bridget\Nto go into the profession of nursing.
Dialogue: 0,0:03:44.00,0:03:45.62,Default,,0000,0000,0000,,Now, as a nurse in the Bronx,
Dialogue: 0,0:03:45.64,0:03:49.06,Default,,0000,0000,0000,,she has a really diverse group\Nof patients that she cares for,
Dialogue: 0,0:03:49.08,0:03:50.98,Default,,0000,0000,0000,,from all walks of life,
Dialogue: 0,0:03:51.00,0:03:52.96,Default,,0000,0000,0000,,and from all different religions.
Dialogue: 0,0:03:53.40,0:03:57.58,Default,,0000,0000,0000,,And she's devoted her career\Nto understanding the impact
Dialogue: 0,0:03:57.60,0:04:01.20,Default,,0000,0000,0000,,of our cultural differences\Nwhen it comes to our health.
Dialogue: 0,0:04:02.28,0:04:03.62,Default,,0000,0000,0000,,She spoke of a patient --
Dialogue: 0,0:04:03.64,0:04:06.34,Default,,0000,0000,0000,,a Native American patient that she had --
Dialogue: 0,0:04:06.36,0:04:10.08,Default,,0000,0000,0000,,that wanted to bring\Na bunch of feathers into the ICU.
Dialogue: 0,0:04:11.08,0:04:14.10,Default,,0000,0000,0000,,That's how he found spiritual comfort.
Dialogue: 0,0:04:14.12,0:04:16.34,Default,,0000,0000,0000,,And she spoke of advocating for him,
Dialogue: 0,0:04:16.36,0:04:19.14,Default,,0000,0000,0000,,and said that patients come\Nfrom all different religions
Dialogue: 0,0:04:19.16,0:04:23.06,Default,,0000,0000,0000,,and use all different kinds\Nof objects for comfort;
Dialogue: 0,0:04:23.08,0:04:26.34,Default,,0000,0000,0000,,whether it's a holy rosary\Nor a symbolic feather,
Dialogue: 0,0:04:26.36,0:04:28.12,Default,,0000,0000,0000,,it all needs to be supported.
Dialogue: 0,0:04:29.20,0:04:31.02,Default,,0000,0000,0000,,This is Jason Short.
Dialogue: 0,0:04:31.04,0:04:34.10,Default,,0000,0000,0000,,Jason is a home health nurse\Nin the Appalachian mountains,
Dialogue: 0,0:04:34.12,0:04:38.50,Default,,0000,0000,0000,,and his dad had a gas station\Nand a repair shop when he was growing up.
Dialogue: 0,0:04:38.52,0:04:42.84,Default,,0000,0000,0000,,So he worked on cars in the community\Nthat he now serves as a nurse.
Dialogue: 0,0:04:43.60,0:04:44.86,Default,,0000,0000,0000,,When he was in college,
Dialogue: 0,0:04:44.88,0:04:48.54,Default,,0000,0000,0000,,it was just not macho at all\Nto become a nurse,
Dialogue: 0,0:04:48.56,0:04:50.74,Default,,0000,0000,0000,,so he avoided it for years.
Dialogue: 0,0:04:50.76,0:04:52.70,Default,,0000,0000,0000,,He drove trucks for a little while,
Dialogue: 0,0:04:52.72,0:04:56.20,Default,,0000,0000,0000,,but his life path was always\Npulling him back to nursing.
Dialogue: 0,0:04:58.24,0:05:00.22,Default,,0000,0000,0000,,As a nurse in the Appalachian mountains,
Dialogue: 0,0:05:00.24,0:05:04.06,Default,,0000,0000,0000,,Jason goes places\Nthat an ambulance can't even get to.
Dialogue: 0,0:05:04.08,0:05:07.52,Default,,0000,0000,0000,,In this photograph,\Nhe's standing in what used to be a road.
Dialogue: 0,0:05:08.08,0:05:10.90,Default,,0000,0000,0000,,Top of the mountain mining\Nflooded that road,
Dialogue: 0,0:05:10.92,0:05:14.22,Default,,0000,0000,0000,,and now the only way\Nfor Jason to get to the patient
Dialogue: 0,0:05:14.24,0:05:17.14,Default,,0000,0000,0000,,living in that house\Nwith black lung disease
Dialogue: 0,0:05:17.16,0:05:21.48,Default,,0000,0000,0000,,is to drive his SUV\Nagainst the current up that creek.
Dialogue: 0,0:05:22.36,0:05:25.44,Default,,0000,0000,0000,,The day I was with him,\Nwe ripped the front fender off the car.
Dialogue: 0,0:05:26.16,0:05:29.38,Default,,0000,0000,0000,,The next morning he got up,\Nput the car on the lift,
Dialogue: 0,0:05:29.40,0:05:30.66,Default,,0000,0000,0000,,fixed the fender,
Dialogue: 0,0:05:30.68,0:05:32.78,Default,,0000,0000,0000,,and then headed out\Nto meet his next patient.
Dialogue: 0,0:05:33.68,0:05:36.94,Default,,0000,0000,0000,,I witnessed Jason\Ncaring for this gentleman
Dialogue: 0,0:05:36.96,0:05:39.78,Default,,0000,0000,0000,,with such enormous compassion,
Dialogue: 0,0:05:39.80,0:05:44.80,Default,,0000,0000,0000,,and I was struck again by how intimate\Nthe work of nursing really is.
Dialogue: 0,0:05:46.04,0:05:49.14,Default,,0000,0000,0000,,When I met Brian McMillion, he was raw.
Dialogue: 0,0:05:49.16,0:05:51.78,Default,,0000,0000,0000,,He had just come back from a deployment
Dialogue: 0,0:05:51.80,0:05:56.38,Default,,0000,0000,0000,,and he hadn't really settled back in\Nto life in San Diego yet.
Dialogue: 0,0:05:56.40,0:05:59.94,Default,,0000,0000,0000,,He talked about his experience\Nof being a nurse in Germany,
Dialogue: 0,0:05:59.96,0:06:03.94,Default,,0000,0000,0000,,and taking care of the soldiers\Ncoming right off the battlefield.
Dialogue: 0,0:06:03.96,0:06:07.74,Default,,0000,0000,0000,,Very often, he would be\Nthe first person they would see
Dialogue: 0,0:06:07.76,0:06:09.84,Default,,0000,0000,0000,,when they opened\Ntheir eyes in the hospital.
Dialogue: 0,0:06:10.48,0:06:13.06,Default,,0000,0000,0000,,And they would look at him\Nas they were lying there,
Dialogue: 0,0:06:13.08,0:06:14.74,Default,,0000,0000,0000,,missing limbs,
Dialogue: 0,0:06:14.76,0:06:17.38,Default,,0000,0000,0000,,and the first thing they would say is,
Dialogue: 0,0:06:17.40,0:06:21.12,Default,,0000,0000,0000,,"When can I go back?\NI left my brothers out there."
Dialogue: 0,0:06:22.08,0:06:23.62,Default,,0000,0000,0000,,And Brian would have to say,
Dialogue: 0,0:06:23.64,0:06:25.22,Default,,0000,0000,0000,,"You're not going anywhere.
Dialogue: 0,0:06:25.24,0:06:27.08,Default,,0000,0000,0000,,You've already given enough, brother."
Dialogue: 0,0:06:28.00,0:06:32.76,Default,,0000,0000,0000,,Brian is both a nurse and a soldier\Nwho's seen combat.
Dialogue: 0,0:06:33.28,0:06:35.34,Default,,0000,0000,0000,,So that puts him in a unique position
Dialogue: 0,0:06:35.36,0:06:39.72,Default,,0000,0000,0000,,to be able to relate to and help heal\Nthe veterans in his care.
Dialogue: 0,0:06:41.56,0:06:43.06,Default,,0000,0000,0000,,This is Sister Stephen,
Dialogue: 0,0:06:43.08,0:06:47.30,Default,,0000,0000,0000,,and she runs a nursing home\Nin Wisconsin called Villa Loretto.
Dialogue: 0,0:06:47.32,0:06:51.78,Default,,0000,0000,0000,,And the entire circle of life\Ncan be found under her roof.
Dialogue: 0,0:06:51.80,0:06:54.26,Default,,0000,0000,0000,,She grew up wishing they lived on a farm,
Dialogue: 0,0:06:54.28,0:06:58.98,Default,,0000,0000,0000,,so given the opportunity\Nto adopt local farm animals,
Dialogue: 0,0:06:59.00,0:07:02.06,Default,,0000,0000,0000,,she enthusiastically brings them in.
Dialogue: 0,0:07:02.08,0:07:05.62,Default,,0000,0000,0000,,And in the springtime,\Nthose animals have babies.
Dialogue: 0,0:07:05.64,0:07:10.82,Default,,0000,0000,0000,,And Sister Stephen uses\Nthose baby ducks, goats and lambs
Dialogue: 0,0:07:10.84,0:07:15.10,Default,,0000,0000,0000,,as animal therapy\Nfor the residents at Villa Loretto
Dialogue: 0,0:07:15.12,0:07:18.46,Default,,0000,0000,0000,,who sometimes can't\Nremember their own name,
Dialogue: 0,0:07:18.48,0:07:22.04,Default,,0000,0000,0000,,but they do rejoice\Nin the holding of a baby lamb.
Dialogue: 0,0:07:23.40,0:07:25.22,Default,,0000,0000,0000,,The day I was with Sister Stephen,
Dialogue: 0,0:07:25.24,0:07:27.34,Default,,0000,0000,0000,,I needed to take her away\Nfrom Villa Loretto
Dialogue: 0,0:07:27.36,0:07:29.46,Default,,0000,0000,0000,,to film part of her story.
Dialogue: 0,0:07:29.48,0:07:30.74,Default,,0000,0000,0000,,And before we left,
Dialogue: 0,0:07:30.76,0:07:33.24,Default,,0000,0000,0000,,she went into the room of a dying patient.
Dialogue: 0,0:07:34.00,0:07:36.78,Default,,0000,0000,0000,,And she leaned over and she said,
Dialogue: 0,0:07:36.80,0:07:38.72,Default,,0000,0000,0000,,"I have to go away for the day,
Dialogue: 0,0:07:39.52,0:07:41.22,Default,,0000,0000,0000,,but if Jesus calls you,
Dialogue: 0,0:07:41.24,0:07:42.46,Default,,0000,0000,0000,,you go.
Dialogue: 0,0:07:42.48,0:07:44.64,Default,,0000,0000,0000,,You go straight home to Jesus."
Dialogue: 0,0:07:45.28,0:07:47.86,Default,,0000,0000,0000,,I was standing there and thinking
Dialogue: 0,0:07:47.88,0:07:49.90,Default,,0000,0000,0000,,it was the first time in my life
Dialogue: 0,0:07:49.92,0:07:54.22,Default,,0000,0000,0000,,I witnessed that you could show\Nsomeone you love them completely
Dialogue: 0,0:07:54.24,0:07:55.44,Default,,0000,0000,0000,,by letting go.
Dialogue: 0,0:07:56.04,0:07:58.36,Default,,0000,0000,0000,,We don't have to hold on so tightly.
Dialogue: 0,0:07:59.40,0:08:02.98,Default,,0000,0000,0000,,I saw more life rolled up at Villa Loretto
Dialogue: 0,0:08:03.00,0:08:08.04,Default,,0000,0000,0000,,than I have ever seen at any other time\Nat any other place in my life.
Dialogue: 0,0:08:09.32,0:08:13.38,Default,,0000,0000,0000,,We live in a complicated time\Nwhen it comes to our health care.
Dialogue: 0,0:08:13.40,0:08:17.58,Default,,0000,0000,0000,,It's easy to lose sight\Nof the need for quality of life,
Dialogue: 0,0:08:17.60,0:08:19.32,Default,,0000,0000,0000,,not just quantity of life.
Dialogue: 0,0:08:20.12,0:08:23.54,Default,,0000,0000,0000,,As new life-saving\Ntechnologies are created,
Dialogue: 0,0:08:23.56,0:08:26.56,Default,,0000,0000,0000,,we're going to have really\Ncomplicated decisions to make.
Dialogue: 0,0:08:27.28,0:08:30.14,Default,,0000,0000,0000,,These technologies often save lives,
Dialogue: 0,0:08:30.16,0:08:34.08,Default,,0000,0000,0000,,but they can also prolong pain\Nand the dying process.
Dialogue: 0,0:08:35.92,0:08:38.82,Default,,0000,0000,0000,,How in the world are we supposed\Nto navigate these waters?
Dialogue: 0,0:08:38.84,0:08:40.89,Default,,0000,0000,0000,,We're going to need\Nall the help we can get.
Dialogue: 0,0:08:41.76,0:08:45.34,Default,,0000,0000,0000,,Nurses have a really unique\Nrelationship with us
Dialogue: 0,0:08:45.36,0:08:47.84,Default,,0000,0000,0000,,because of the time spent at bedside.
Dialogue: 0,0:08:48.76,0:08:49.98,Default,,0000,0000,0000,,During that time,
Dialogue: 0,0:08:50.00,0:08:52.52,Default,,0000,0000,0000,,a kind of emotional intimacy develops.
Dialogue: 0,0:08:54.64,0:08:57.22,Default,,0000,0000,0000,,This past summer, on August 9,
Dialogue: 0,0:08:57.24,0:08:59.16,Default,,0000,0000,0000,,my father died of a heart attack.
Dialogue: 0,0:09:00.60,0:09:02.26,Default,,0000,0000,0000,,My mother was devastated,
Dialogue: 0,0:09:02.28,0:09:06.24,Default,,0000,0000,0000,,and she couldn't imagine\Nher world without him in it.
Dialogue: 0,0:09:07.36,0:09:09.30,Default,,0000,0000,0000,,Four days later she fell,
Dialogue: 0,0:09:09.32,0:09:11.18,Default,,0000,0000,0000,,she broke her hip,
Dialogue: 0,0:09:11.20,0:09:12.70,Default,,0000,0000,0000,,she needed surgery,
Dialogue: 0,0:09:12.72,0:09:15.64,Default,,0000,0000,0000,,and she found herself\Nfighting for her own life.
Dialogue: 0,0:09:16.88,0:09:18.62,Default,,0000,0000,0000,,Once again I found myself
Dialogue: 0,0:09:18.64,0:09:21.62,Default,,0000,0000,0000,,on the receiving end\Nof the care of nurses --
Dialogue: 0,0:09:21.64,0:09:23.08,Default,,0000,0000,0000,,this time for my mom.
Dialogue: 0,0:09:24.20,0:09:26.74,Default,,0000,0000,0000,,My brother and my sister and I\Nstayed by her side
Dialogue: 0,0:09:26.76,0:09:29.20,Default,,0000,0000,0000,,for the next three days in the ICU.
Dialogue: 0,0:09:29.96,0:09:33.10,Default,,0000,0000,0000,,And as we tried\Nto make the right decisions
Dialogue: 0,0:09:33.12,0:09:35.50,Default,,0000,0000,0000,,and follow my mother's wishes,
Dialogue: 0,0:09:35.52,0:09:39.44,Default,,0000,0000,0000,,we found that we were depending\Nupon the guidance of nurses.
Dialogue: 0,0:09:40.20,0:09:41.66,Default,,0000,0000,0000,,And once again,
Dialogue: 0,0:09:41.68,0:09:43.20,Default,,0000,0000,0000,,they didn't let us down.
Dialogue: 0,0:09:44.60,0:09:49.38,Default,,0000,0000,0000,,They had an amazing insight\Nin terms of how to care for my mom
Dialogue: 0,0:09:49.40,0:09:51.66,Default,,0000,0000,0000,,in the last four days of her life.
Dialogue: 0,0:09:51.68,0:09:54.84,Default,,0000,0000,0000,,They brought her comfort\Nand relief from pain.
Dialogue: 0,0:09:56.32,0:10:01.58,Default,,0000,0000,0000,,They knew to encourage my sister and I\Nto put a pretty nightgown on my mom,
Dialogue: 0,0:10:01.60,0:10:03.50,Default,,0000,0000,0000,,long after it mattered to her,
Dialogue: 0,0:10:03.52,0:10:05.32,Default,,0000,0000,0000,,but it sure meant a lot to us.
Dialogue: 0,0:10:07.00,0:10:12.76,Default,,0000,0000,0000,,And they knew to come and wake me up\Njust in time for my mom's last breath.
Dialogue: 0,0:10:13.60,0:10:16.02,Default,,0000,0000,0000,,And then they knew\Nhow long to leave me in the room
Dialogue: 0,0:10:16.04,0:10:17.72,Default,,0000,0000,0000,,with my mother after she died.
Dialogue: 0,0:10:18.96,0:10:22.70,Default,,0000,0000,0000,,I have no idea how they know these things,
Dialogue: 0,0:10:22.72,0:10:25.86,Default,,0000,0000,0000,,but I do know that I am eternally grateful
Dialogue: 0,0:10:25.88,0:10:27.68,Default,,0000,0000,0000,,that they've guided me once again.
Dialogue: 0,0:10:28.92,0:10:30.42,Default,,0000,0000,0000,,Thank you so very much.
Dialogue: 0,0:10:30.44,0:10:32.52,Default,,0000,0000,0000,,(Applause)