[Script Info] Title: [Events] Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text Dialogue: 0,0:00:00.85,0:00:02.14,Default,,0000,0000,0000,,As patients, Dialogue: 0,0:00:02.14,0:00:05.78,Default,,0000,0000,0000,,we usually remember\Nthe names of our doctors, Dialogue: 0,0:00:05.78,0:00:09.32,Default,,0000,0000,0000,,but often we forget\Nthe names of our nurses. Dialogue: 0,0:00:09.70,0:00:11.27,Default,,0000,0000,0000,,I remember one. Dialogue: 0,0:00:11.61,0:00:13.90,Default,,0000,0000,0000,,I had breast cancer a few years ago, Dialogue: 0,0:00:13.90,0:00:17.43,Default,,0000,0000,0000,,and somehow I managed\Nto get through the surgeries Dialogue: 0,0:00:17.43,0:00:19.82,Default,,0000,0000,0000,,and the beginning\Nof the treatment just fine. Dialogue: 0,0:00:20.08,0:00:22.01,Default,,0000,0000,0000,,I could hide what was going on. Dialogue: 0,0:00:22.32,0:00:24.56,Default,,0000,0000,0000,,Everybody didn't really have to know. Dialogue: 0,0:00:24.56,0:00:26.76,Default,,0000,0000,0000,,I could walk my daughter to school, Dialogue: 0,0:00:26.76,0:00:28.79,Default,,0000,0000,0000,,I could go out to dinner with my husband; Dialogue: 0,0:00:28.79,0:00:30.57,Default,,0000,0000,0000,,I could fool people. Dialogue: 0,0:00:30.93,0:00:33.30,Default,,0000,0000,0000,,But then my chemo was scheduled to begin, Dialogue: 0,0:00:33.30,0:00:35.13,Default,,0000,0000,0000,,and that terrified me Dialogue: 0,0:00:35.13,0:00:39.75,Default,,0000,0000,0000,,because I knew that I was going to lose\Nevery single hair on my body Dialogue: 0,0:00:39.75,0:00:42.31,Default,,0000,0000,0000,,because of the kind of chemo\Nthat I was going to have. Dialogue: 0,0:00:42.68,0:00:45.16,Default,,0000,0000,0000,,I wasn't going to be able\Nto pretend anymore Dialogue: 0,0:00:45.16,0:00:47.40,Default,,0000,0000,0000,,as though everything was normal. Dialogue: 0,0:00:47.70,0:00:49.04,Default,,0000,0000,0000,,I was scared. Dialogue: 0,0:00:49.04,0:00:52.61,Default,,0000,0000,0000,,I knew what it felt like to have\Neverybody treating me with kid gloves, Dialogue: 0,0:00:52.61,0:00:54.62,Default,,0000,0000,0000,,and I just wanted to feel normal. Dialogue: 0,0:00:54.94,0:00:57.27,Default,,0000,0000,0000,,I had a port installed in my chest. Dialogue: 0,0:00:57.27,0:01:00.11,Default,,0000,0000,0000,,I went to my first day of chemotherapy, Dialogue: 0,0:01:00.11,0:01:02.13,Default,,0000,0000,0000,,and I was an emotional wreck. Dialogue: 0,0:01:02.41,0:01:05.51,Default,,0000,0000,0000,,My nurse Joanne walked in the door, Dialogue: 0,0:01:05.51,0:01:09.39,Default,,0000,0000,0000,,and every bone in my body was telling\Nme to get up out of that chair Dialogue: 0,0:01:09.39,0:01:10.97,Default,,0000,0000,0000,,and take for the hills. Dialogue: 0,0:01:10.97,0:01:14.68,Default,,0000,0000,0000,,But Joanne looked at me and talked\Nto me like we were old friends. Dialogue: 0,0:01:15.36,0:01:16.99,Default,,0000,0000,0000,,And then she asked me, Dialogue: 0,0:01:16.99,0:01:19.24,Default,,0000,0000,0000,,"Where'd you get your highlights done?" Dialogue: 0,0:01:19.24,0:01:20.24,Default,,0000,0000,0000,,(Laughter) Dialogue: 0,0:01:20.24,0:01:21.24,Default,,0000,0000,0000,,And I was like, Dialogue: 0,0:01:21.24,0:01:22.30,Default,,0000,0000,0000,,are you kidding me? Dialogue: 0,0:01:22.30,0:01:26.35,Default,,0000,0000,0000,,You're going to talk to me about my hair\Nwhen I'm on the verge of losing it? Dialogue: 0,0:01:27.03,0:01:28.87,Default,,0000,0000,0000,,I was kind of angry, Dialogue: 0,0:01:28.87,0:01:31.91,Default,,0000,0000,0000,,and I said, "Really? Hair?" Dialogue: 0,0:01:31.91,0:01:34.25,Default,,0000,0000,0000,,And with a shrug\Nof her shoulders she said, Dialogue: 0,0:01:34.25,0:01:36.13,Default,,0000,0000,0000,,"It's gonna grow back." Dialogue: 0,0:01:36.52,0:01:39.82,Default,,0000,0000,0000,,And in that moment she said\Nthe one thing I had overlooked, Dialogue: 0,0:01:39.82,0:01:41.70,Default,,0000,0000,0000,,and that was that at some point, Dialogue: 0,0:01:41.70,0:01:43.64,Default,,0000,0000,0000,,my life would get back to normal. Dialogue: 0,0:01:43.76,0:01:45.40,Default,,0000,0000,0000,,She really believed that. Dialogue: 0,0:01:45.40,0:01:47.37,Default,,0000,0000,0000,,And so I believed it, too. Dialogue: 0,0:01:47.74,0:01:52.45,Default,,0000,0000,0000,,Now, worrying about losing your hair\Nwhen you're fighting cancer Dialogue: 0,0:01:52.45,0:01:54.23,Default,,0000,0000,0000,,may seem silly at first, Dialogue: 0,0:01:54.23,0:01:58.34,Default,,0000,0000,0000,,but it's not just that you're worried\Nabout how you're going to look. Dialogue: 0,0:01:58.34,0:02:02.13,Default,,0000,0000,0000,,It's that you're worried that everybody's\Ngoing to treat you so carefully. Dialogue: 0,0:02:02.91,0:02:06.60,Default,,0000,0000,0000,,Joanne made me feel normal\Nfor first time in six months. Dialogue: 0,0:02:06.60,0:02:08.43,Default,,0000,0000,0000,,We talked about her boyfriends, Dialogue: 0,0:02:08.43,0:02:11.30,Default,,0000,0000,0000,,we talked about looking\Nfor apartments in New York City, Dialogue: 0,0:02:11.30,0:02:14.27,Default,,0000,0000,0000,,and we talked about my reaction\Nto the chemotherapy -- Dialogue: 0,0:02:14.27,0:02:16.39,Default,,0000,0000,0000,,all kind of mixed in together. Dialogue: 0,0:02:16.66,0:02:18.77,Default,,0000,0000,0000,,I always wondered, Dialogue: 0,0:02:18.77,0:02:23.59,Default,,0000,0000,0000,,how did she so instinctively\Nknow just how to talk to me? Dialogue: 0,0:02:23.69,0:02:24.90,Default,,0000,0000,0000,,Joanne Staha, Dialogue: 0,0:02:24.90,0:02:27.21,Default,,0000,0000,0000,,and my admiration for her, Dialogue: 0,0:02:27.21,0:02:30.87,Default,,0000,0000,0000,,marked the beginning of my journey\Ninto the world of nurses. Dialogue: 0,0:02:31.60,0:02:32.64,Default,,0000,0000,0000,,A few years later, Dialogue: 0,0:02:32.64,0:02:34.10,Default,,0000,0000,0000,,I was asked to do a project Dialogue: 0,0:02:34.10,0:02:36.80,Default,,0000,0000,0000,,that would celebrate the work\Nthat nurses do. Dialogue: 0,0:02:37.23,0:02:38.97,Default,,0000,0000,0000,,I started with Joanne, Dialogue: 0,0:02:38.97,0:02:42.28,Default,,0000,0000,0000,,and I met over 100 nurses\Nacross the country. Dialogue: 0,0:02:42.57,0:02:47.61,Default,,0000,0000,0000,,I spent five years interviewing,\Nphotographing and filming nurses Dialogue: 0,0:02:47.61,0:02:50.20,Default,,0000,0000,0000,,for a book and a documentary film. Dialogue: 0,0:02:50.72,0:02:51.74,Default,,0000,0000,0000,,With my team, Dialogue: 0,0:02:51.74,0:02:55.45,Default,,0000,0000,0000,,we mapped a trip across America\Nthat would take us to places Dialogue: 0,0:02:55.45,0:03:00.39,Default,,0000,0000,0000,,dealing with some of the biggest\Npublic health issues facing our nation -- Dialogue: 0,0:03:00.39,0:03:04.41,Default,,0000,0000,0000,,aging, war, poverty, prisons. Dialogue: 0,0:03:05.06,0:03:06.50,Default,,0000,0000,0000,,And then we went places Dialogue: 0,0:03:06.50,0:03:10.29,Default,,0000,0000,0000,,where we would find the largest\Nconcentration of patients Dialogue: 0,0:03:10.29,0:03:12.08,Default,,0000,0000,0000,,dealing with those issues. Dialogue: 0,0:03:12.52,0:03:16.70,Default,,0000,0000,0000,,Then we asked hospitals and facilities\Nto nominate nurses Dialogue: 0,0:03:16.70,0:03:18.65,Default,,0000,0000,0000,,who would best represent them. Dialogue: 0,0:03:19.10,0:03:21.89,Default,,0000,0000,0000,,One of the first nurses I met\Nwas Bridget Kumbella. Dialogue: 0,0:03:22.30,0:03:24.20,Default,,0000,0000,0000,,Bridget was born in Cameroon, Dialogue: 0,0:03:24.20,0:03:25.91,Default,,0000,0000,0000,,the oldest of four children. Dialogue: 0,0:03:26.62,0:03:30.50,Default,,0000,0000,0000,,Her father was at work when he\Nhad fallen from the fourth floor Dialogue: 0,0:03:30.50,0:03:32.11,Default,,0000,0000,0000,,and really hurt his back. Dialogue: 0,0:03:32.46,0:03:36.53,Default,,0000,0000,0000,,He talked a lot about what it was like\Nto be flat on your back Dialogue: 0,0:03:36.53,0:03:39.11,Default,,0000,0000,0000,,and not get the kind\Nof care that you need. Dialogue: 0,0:03:39.63,0:03:43.53,Default,,0000,0000,0000,,That propelled Bridget to go\Ninto the profession of nursing. Dialogue: 0,0:03:44.17,0:03:45.88,Default,,0000,0000,0000,,Now, as a nurse in the Bronx, Dialogue: 0,0:03:45.88,0:03:49.36,Default,,0000,0000,0000,,she has a really diverse group\Nof patients that she cares for, Dialogue: 0,0:03:49.36,0:03:51.28,Default,,0000,0000,0000,,from all walks of life, Dialogue: 0,0:03:51.28,0:03:53.29,Default,,0000,0000,0000,,and from all different religions. Dialogue: 0,0:03:53.68,0:03:57.84,Default,,0000,0000,0000,,She's devoted her career\Nto understanding the impact Dialogue: 0,0:03:57.84,0:04:01.88,Default,,0000,0000,0000,,of our cultural differences\Nwhen it comes to our health. Dialogue: 0,0:04:02.51,0:04:03.91,Default,,0000,0000,0000,,She spoke of a patient -- Dialogue: 0,0:04:03.91,0:04:06.66,Default,,0000,0000,0000,,a Native American patient that she had -- Dialogue: 0,0:04:06.66,0:04:10.08,Default,,0000,0000,0000,,that wanted to bring a bunch\Nof feathers into the ICU. Dialogue: 0,0:04:11.20,0:04:14.13,Default,,0000,0000,0000,,That's how he found spiritual comfort. Dialogue: 0,0:04:14.38,0:04:16.78,Default,,0000,0000,0000,,She spoke of advocating for him, Dialogue: 0,0:04:16.78,0:04:19.41,Default,,0000,0000,0000,,and said that patients come\Nfrom all different religions Dialogue: 0,0:04:19.41,0:04:23.31,Default,,0000,0000,0000,,and use all different kinds\Nof objects for comfort; Dialogue: 0,0:04:23.31,0:04:26.78,Default,,0000,0000,0000,,whether it's a holy rosary\Nor a symbolic feather, Dialogue: 0,0:04:26.78,0:04:28.71,Default,,0000,0000,0000,,it all needs to be supported. Dialogue: 0,0:04:29.39,0:04:30.90,Default,,0000,0000,0000,,This is Jason Short. Dialogue: 0,0:04:31.14,0:04:34.51,Default,,0000,0000,0000,,Jason is a home health nurse\Nin the Appalachian mountains, Dialogue: 0,0:04:34.51,0:04:38.52,Default,,0000,0000,0000,,and his dad had a gas station\Nand a repair shop when he was growing up. Dialogue: 0,0:04:38.76,0:04:42.86,Default,,0000,0000,0000,,So he worked on cars in the community\Nthat he now serves as a nurse. Dialogue: 0,0:04:43.76,0:04:44.93,Default,,0000,0000,0000,,When he was in college, Dialogue: 0,0:04:44.93,0:04:48.93,Default,,0000,0000,0000,,it was just not macho at all\Nto become a nurse, Dialogue: 0,0:04:48.93,0:04:50.77,Default,,0000,0000,0000,,so he avoided it for years. Dialogue: 0,0:04:51.00,0:04:52.99,Default,,0000,0000,0000,,He drove trucks for a little while, Dialogue: 0,0:04:52.99,0:04:56.79,Default,,0000,0000,0000,,but his life path was always\Npulling him back to nursing. Dialogue: 0,0:04:58.45,0:05:00.50,Default,,0000,0000,0000,,As a nurse in the Appalachian mountains, Dialogue: 0,0:05:00.50,0:05:04.00,Default,,0000,0000,0000,,Jason goes places that an ambulance\Ncan't even get to. Dialogue: 0,0:05:04.28,0:05:05.30,Default,,0000,0000,0000,,In this photograph, Dialogue: 0,0:05:05.30,0:05:08.06,Default,,0000,0000,0000,,he's standing in what used to be a road. Dialogue: 0,0:05:08.29,0:05:11.22,Default,,0000,0000,0000,,Top of the mountain mining\Nflooded that road, Dialogue: 0,0:05:11.22,0:05:14.50,Default,,0000,0000,0000,,and now the only way\Nfor Jason to get to the patient Dialogue: 0,0:05:14.50,0:05:17.40,Default,,0000,0000,0000,,living in that house\Nwith black lung disease Dialogue: 0,0:05:17.40,0:05:21.82,Default,,0000,0000,0000,,is to drive his SUV against\Nthe current up that creek. Dialogue: 0,0:05:22.58,0:05:23.67,Default,,0000,0000,0000,,The day I was with him, Dialogue: 0,0:05:23.67,0:05:25.94,Default,,0000,0000,0000,,we ripped the front fender off the car. Dialogue: 0,0:05:26.25,0:05:28.30,Default,,0000,0000,0000,,The next morning he got up, Dialogue: 0,0:05:28.30,0:05:29.58,Default,,0000,0000,0000,,put the car on the lift, Dialogue: 0,0:05:29.58,0:05:30.66,Default,,0000,0000,0000,,fixed the fender, Dialogue: 0,0:05:30.66,0:05:33.34,Default,,0000,0000,0000,,and then headed out\Nto meet his next patient. Dialogue: 0,0:05:33.82,0:05:37.13,Default,,0000,0000,0000,,I witnessed Jason\Ncaring for this gentleman Dialogue: 0,0:05:37.13,0:05:40.06,Default,,0000,0000,0000,,with such enormous compassion, Dialogue: 0,0:05:40.06,0:05:45.16,Default,,0000,0000,0000,,and I was struck again by how intimate\Nthe work of nursing really is. Dialogue: 0,0:05:46.18,0:05:47.90,Default,,0000,0000,0000,,When I met Brian McMillion, Dialogue: 0,0:05:47.90,0:05:49.34,Default,,0000,0000,0000,,he was raw. Dialogue: 0,0:05:49.47,0:05:52.07,Default,,0000,0000,0000,,He had just come back from a deployment, Dialogue: 0,0:05:52.07,0:05:56.22,Default,,0000,0000,0000,,and he hadn't really settled back in\Nto life in San Diego yet. Dialogue: 0,0:05:56.67,0:06:00.31,Default,,0000,0000,0000,,He talked about his experience\Nof being a nurse in Germany, Dialogue: 0,0:06:00.31,0:06:03.81,Default,,0000,0000,0000,,and taking care of the soldiers\Ncoming right off the battlefield. Dialogue: 0,0:06:04.20,0:06:07.95,Default,,0000,0000,0000,,Very often, he would be the first\Nperson they would see Dialogue: 0,0:06:07.95,0:06:10.42,Default,,0000,0000,0000,,when they opened\Ntheir eyes in the hospital. Dialogue: 0,0:06:10.77,0:06:13.36,Default,,0000,0000,0000,,And they would look at him\Nas they were lying there, Dialogue: 0,0:06:13.36,0:06:15.17,Default,,0000,0000,0000,,missing limbs, Dialogue: 0,0:06:15.17,0:06:19.58,Default,,0000,0000,0000,,and the first thing they would say is,\N"When can I go back? Dialogue: 0,0:06:19.58,0:06:21.55,Default,,0000,0000,0000,,I left my brothers out there." Dialogue: 0,0:06:22.16,0:06:23.94,Default,,0000,0000,0000,,And Brian would have to say, Dialogue: 0,0:06:23.94,0:06:25.52,Default,,0000,0000,0000,,"You're not going anywhere. Dialogue: 0,0:06:25.52,0:06:27.83,Default,,0000,0000,0000,,You've already given enough, brother." Dialogue: 0,0:06:28.40,0:06:32.94,Default,,0000,0000,0000,,Brian is both a nurse and a soldier\Nwho's seen combat. Dialogue: 0,0:06:33.41,0:06:35.56,Default,,0000,0000,0000,,So that puts him in a unique position Dialogue: 0,0:06:35.56,0:06:40.03,Default,,0000,0000,0000,,to be able to relate to and help heal\Nthe veterans in his care. Dialogue: 0,0:06:41.81,0:06:43.48,Default,,0000,0000,0000,,This is Sister Stephen, Dialogue: 0,0:06:43.48,0:06:47.62,Default,,0000,0000,0000,,and she runs a nursing home\Nin Wisconsin called Villa Loretto. Dialogue: 0,0:06:47.62,0:06:51.49,Default,,0000,0000,0000,,The entire circle of life\Ncan be found under her roof. Dialogue: 0,0:06:51.91,0:06:54.59,Default,,0000,0000,0000,,She grew up wishing they lived on a farm, Dialogue: 0,0:06:54.59,0:06:59.31,Default,,0000,0000,0000,,so given the opportunity\Nto adopt local farm animals, Dialogue: 0,0:06:59.31,0:07:02.18,Default,,0000,0000,0000,,she enthusiastically brings them in. Dialogue: 0,0:07:02.40,0:07:03.72,Default,,0000,0000,0000,,And in the springtime, Dialogue: 0,0:07:03.72,0:07:05.67,Default,,0000,0000,0000,,those animals have babies. Dialogue: 0,0:07:05.85,0:07:11.14,Default,,0000,0000,0000,,Sister Stephen uses those baby\Nducks, goats and lambs Dialogue: 0,0:07:11.14,0:07:15.35,Default,,0000,0000,0000,,as animal therapy for the residents\Nat Villa Loretto Dialogue: 0,0:07:15.35,0:07:18.84,Default,,0000,0000,0000,,who sometimes can't\Nremember their own name, Dialogue: 0,0:07:18.84,0:07:22.83,Default,,0000,0000,0000,,but they do rejoice\Nin the holding of a baby lamb. Dialogue: 0,0:07:23.62,0:07:25.53,Default,,0000,0000,0000,,The day I was with Sister Stephen, Dialogue: 0,0:07:25.53,0:07:27.59,Default,,0000,0000,0000,,I needed to take her away\Nfrom Villa Loretto Dialogue: 0,0:07:27.59,0:07:29.41,Default,,0000,0000,0000,,to film part of her story. Dialogue: 0,0:07:29.67,0:07:31.06,Default,,0000,0000,0000,,And before we left, Dialogue: 0,0:07:31.06,0:07:33.60,Default,,0000,0000,0000,,she went into the room of a dying patient. Dialogue: 0,0:07:34.20,0:07:37.14,Default,,0000,0000,0000,,She leaned over and she said, Dialogue: 0,0:07:37.14,0:07:39.76,Default,,0000,0000,0000,,"I have to go away for the day, Dialogue: 0,0:07:39.76,0:07:41.51,Default,,0000,0000,0000,,but if Jesus calls you, Dialogue: 0,0:07:41.51,0:07:42.54,Default,,0000,0000,0000,,you go. Dialogue: 0,0:07:42.54,0:07:44.87,Default,,0000,0000,0000,,You go straight home to Jesus." Dialogue: 0,0:07:45.45,0:07:48.27,Default,,0000,0000,0000,,I was standing there and thinking Dialogue: 0,0:07:48.27,0:07:50.21,Default,,0000,0000,0000,,it was the first time in my life Dialogue: 0,0:07:50.21,0:07:54.47,Default,,0000,0000,0000,,I witnessed that you could show\Nsomeone you love them completely Dialogue: 0,0:07:54.47,0:07:56.12,Default,,0000,0000,0000,,by letting go. Dialogue: 0,0:07:56.36,0:07:58.94,Default,,0000,0000,0000,,We don't have to hold on so tightly. Dialogue: 0,0:07:59.53,0:08:03.26,Default,,0000,0000,0000,,I saw more life rolled up\Nat Villa Loretto Dialogue: 0,0:08:03.26,0:08:07.91,Default,,0000,0000,0000,,than I have ever seen at any other time\Nat any other place in my life. Dialogue: 0,0:08:09.52,0:08:13.42,Default,,0000,0000,0000,,We live in a complicated time\Nwhen it comes to our health care. Dialogue: 0,0:08:13.65,0:08:17.94,Default,,0000,0000,0000,,It's easy to lose sight of the need\Nfor quality of life, Dialogue: 0,0:08:17.94,0:08:19.85,Default,,0000,0000,0000,,not just quantity of life. Dialogue: 0,0:08:20.41,0:08:23.66,Default,,0000,0000,0000,,As new life-saving\Ntechnologies are created, Dialogue: 0,0:08:23.66,0:08:26.55,Default,,0000,0000,0000,,we're going to have really\Ncomplicated decisions to make. Dialogue: 0,0:08:27.52,0:08:30.41,Default,,0000,0000,0000,,These technologies often save lives, Dialogue: 0,0:08:30.41,0:08:34.32,Default,,0000,0000,0000,,but they can also prolong pain\Nand the dying process. Dialogue: 0,0:08:36.13,0:08:39.15,Default,,0000,0000,0000,,How in the world are we supposed\Nto navigate these waters? Dialogue: 0,0:08:39.15,0:08:41.63,Default,,0000,0000,0000,,We're going to need\Nall the help we can get. Dialogue: 0,0:08:42.07,0:08:45.60,Default,,0000,0000,0000,,Nurses have a really unique\Nrelationship with us Dialogue: 0,0:08:45.60,0:08:48.24,Default,,0000,0000,0000,,because of the time spent at bedside. Dialogue: 0,0:08:48.96,0:08:50.02,Default,,0000,0000,0000,,During that time, Dialogue: 0,0:08:50.02,0:08:53.04,Default,,0000,0000,0000,,a kind of emotional intimacy develops. Dialogue: 0,0:08:54.77,0:08:56.13,Default,,0000,0000,0000,,This past summer, Dialogue: 0,0:08:56.13,0:08:57.47,Default,,0000,0000,0000,,on August ninth, Dialogue: 0,0:08:57.47,0:08:59.49,Default,,0000,0000,0000,,my father died of a heart attack. Dialogue: 0,0:09:00.69,0:09:02.66,Default,,0000,0000,0000,,My mother was devasted, Dialogue: 0,0:09:02.66,0:09:06.44,Default,,0000,0000,0000,,and she couldn't imagine\Nher world without him in it. Dialogue: 0,0:09:07.52,0:09:09.64,Default,,0000,0000,0000,,Four days later she fell, Dialogue: 0,0:09:09.64,0:09:11.42,Default,,0000,0000,0000,,she broke her hip, Dialogue: 0,0:09:11.42,0:09:13.00,Default,,0000,0000,0000,,she needed surgery, Dialogue: 0,0:09:13.00,0:09:16.00,Default,,0000,0000,0000,,and she found herself\Nfighting for her own life. Dialogue: 0,0:09:17.01,0:09:20.09,Default,,0000,0000,0000,,Once again I found myself\Non the receiving end Dialogue: 0,0:09:20.09,0:09:21.93,Default,,0000,0000,0000,,of the care of nurses -- Dialogue: 0,0:09:21.93,0:09:23.50,Default,,0000,0000,0000,,this time for my mom. Dialogue: 0,0:09:24.38,0:09:27.07,Default,,0000,0000,0000,,My brother and my sister and I\Nstayed by her side Dialogue: 0,0:09:27.07,0:09:29.68,Default,,0000,0000,0000,,for the next three days in the ICU. Dialogue: 0,0:09:30.11,0:09:33.44,Default,,0000,0000,0000,,And as we tried to make\Nthe right decisions, Dialogue: 0,0:09:33.45,0:09:35.80,Default,,0000,0000,0000,,and follow my mother's wishes, Dialogue: 0,0:09:35.80,0:09:40.02,Default,,0000,0000,0000,,we found that we were depending\Nupon the guidance of nurses. Dialogue: 0,0:09:40.44,0:09:42.03,Default,,0000,0000,0000,,And once again, Dialogue: 0,0:09:42.03,0:09:43.80,Default,,0000,0000,0000,,they didn't let us down. Dialogue: 0,0:09:44.92,0:09:49.64,Default,,0000,0000,0000,,They had an amazing insight\Nin terms of how to care for my mom Dialogue: 0,0:09:49.64,0:09:51.76,Default,,0000,0000,0000,,in the last four days of her life. Dialogue: 0,0:09:51.97,0:09:55.44,Default,,0000,0000,0000,,They brought her comfort\Nand relief from pain. Dialogue: 0,0:09:56.52,0:10:01.88,Default,,0000,0000,0000,,They knew to encourage my sister and [I]\Nto put a pretty nightgown on my mom, Dialogue: 0,0:10:01.88,0:10:03.88,Default,,0000,0000,0000,,long after it mattered to her, Dialogue: 0,0:10:03.88,0:10:05.92,Default,,0000,0000,0000,,but it sure meant a lot to us. Dialogue: 0,0:10:07.25,0:10:12.91,Default,,0000,0000,0000,,And they knew to come and wake me up\Njust in time for my mom's last breath. Dialogue: 0,0:10:13.86,0:10:16.12,Default,,0000,0000,0000,,Then they knew how long\Nto leave me in the room Dialogue: 0,0:10:16.12,0:10:18.36,Default,,0000,0000,0000,,with my mother after she died. Dialogue: 0,0:10:19.11,0:10:23.03,Default,,0000,0000,0000,,I have no idea how they know these things, Dialogue: 0,0:10:23.03,0:10:26.13,Default,,0000,0000,0000,,but I do know that I am eternally grateful Dialogue: 0,0:10:26.13,0:10:28.26,Default,,0000,0000,0000,,that they've guided me once again. Dialogue: 0,0:10:29.09,0:10:30.86,Default,,0000,0000,0000,,Thank you so very much. Dialogue: 0,0:10:30.86,0:10:32.48,Default,,0000,0000,0000,,(Applause)