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Technology Webinar: All About Room Connector

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    First of all, welcome to the third
    monthly Zoom Technology Webinar.
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    This month we gonna be talking
    about the Zoom Room Connector,
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    which allows [INAUDIBLE] devices
    that connect into the Zoom meetings.
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    If you are interested in looking back
    at those other technology webinars,
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    on February,
    we did all about recording, sorry.
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    And then in February,
    we did all about Zoom presence.
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    So if you guys are interested
    in looking at those,
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    you can check our support site or
    our Zoom blog and you can check those out.
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    We have recordings on those and summaries
    as well as extra links that we mentioned
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    in the meeting, as well as the slide
    deck that we had created for those.
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    So just to go quick a few things,
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    this is a Zoom webinar,
    we actually can't hear you.
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    You can obviously hear us just fine.
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    You can see our content here, but if you
    guys have any questions, there's a Q and
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    A button on the Zoom
    application as you're viewing.
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    You can click that, ask a question live.
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    What we'll be doing is
    going through real quickly,
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    we'll have a few of us going
    through answering via text.
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    At some points, if there's relevant
    questions to the current topic that
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    we're discussing, I'll go ahead and
    interject and just let Jake know.
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    And we'll try and answer those
    questions as best as possible.
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    If we can't get to them all,
    we'll try and address those
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    in the summary that we provide after
    the webinar has been completed.
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    So other than that,
    I'll let Jake get started.
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    Jake is a [LAUGH]
    Technical Support Engineer here as well.
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    My name's Luke Haselwitz,
    sorry, I didn't mention that.
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    We're both Technical Support Engineers.
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    Jake's gonna actually talk you through all
    of the details about the room connector.
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    We're gonna go over a lot of details here,
    answering a lot of
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    questions that we get from there,
    so with that, Jake, go ahead.
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    >> Hi, everyone, as Luke mentioned,
    I'm Jacob, I go by Jake.
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    My real name is Jacob Ryan,
    I just started with Zoom a little
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    while ago and
    this is my first technical webinar.
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    Let's get started here, so were gonna
    move on to the Zoom Room Connector.
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    So what is the Zoom Room Connector?
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    Well, it allows your H.323 and
    SIP devices to connect to Zoom
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    meetings in the cloud, so we have
    a cloud solution for H323 meetings.
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    This will allow you to extend the reach
    of your device to desktop users,
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    tablet users, mobile devices.
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    Anything that can use Zoom, the H323
    device can be in a meeting with it.
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    This also provides options for
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    participants outside of
    your company to connect.
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    Screen sharing options provide
    the flexibility to share from any device
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    at any time.
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    Let's move on, let's move on to the two
    different solutions that Zoom offers for
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    the room connector.
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    Zoom offers a cloud space solution and
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    an on premise solution.
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    The room connector is, like I said,
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    it's easy to connect that
    device to the cloud and
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    we offer both IPs for
    the east and the west.
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    Basically this implies that you can
    connect your H323 device from anywhere in
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    the world and we have two IPs that will
    reduce that latency as much as possible.
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    There's really no setup process for this.
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    Let's move on to
    the Virtual Room Connector.
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    The Virtual Room Connector
    is an on premise solution.
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    It's deployed using virtual machines,
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    we're the only company
    to offer this actually.
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    So we're the only company right now in the
    business to offer the on premise solution.
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    So this is free for business and education
    users with Room Connector ports and
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    we'll be talking a little bit about the
    licensing a little later in the webinar.
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    So for this setup,
    Zoom is actually relatively easy.
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    Zoom offers the OVF and
    the VMDK files as well as
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    in-depth installation guide
    in the form of a PDF.
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    And all of this can be found
    on our support website.
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    This is a dedicated server, so
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    it'll only be accessible through meetings
    hosted by users on your account.
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    Which means that If someone tries to
    start a meeting with your VRC, they're
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    gonna get an error saying that this
    account is not configured for this VRC.
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    So it's secure in that fashion.
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    This allows easy access for
    your company internal connections.
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    Your company internal
    devices to connect to
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    meetings rather than using
    the public internet.
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    Because on a default level,
    H.323 devices and
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    SIP devices perform much better on
    the LAN and WAN network connections.
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    But please, also with the VRC,
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    keep in mind that if the device
    does not have a public IP or
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    is not outside of your network or
    is behind your firewall.
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    Public devices that are outside your
    network won't be able to connect to it.
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    So now that we've talked a little
    bit about Zoom solutions,
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    let's talk about,
    let's set up a little example.
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    Let me get next slide here.
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    So for here, this shows the Zoom cloud
    as this little three cloud object here.
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    And so let's say Company A is,
    just for example purposes,
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    we're gonna call it Company A.
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    But they're using a polycomm system,
    maybe a Group 500 or an HDX 8000.
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    Company B is using a life-size device and
    Company C is using a Cisco device.
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    Now, with Zoom's technology,
    all three of these companies would be
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    able to have a meeting through the cloud
    without any setup or anything.
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    They would just be able to dial the IP and
    get right into the meeting.
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    [COUGH] This wouldn't
    have happened before.
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    So let's talk a little bit more about
    the connections, connecting process.
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    For Zoom [COUGH] connections,
    literally it's
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    as easy as dialing the IP and we actually
    have a splash screen that comes up.
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    And on the slide here it says Enter
    a Meeting ID, a Zoom Meeting ID.
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    That's where you would use your
    remote to enter the ID and
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    you can, so
    this is a low hassle way of connecting.
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    And each process is the same for
    H.323 or SIP device.
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    It's the same for a Cisco, it's the same
    for a Polycom, it's the same for
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    life size.
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    You get the same splash screen,
    there's no difference.
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    There is no set up on the Zoom side,
    so you don't need to set up with
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    our gatekeeper or MCU or
    anything like that, you just dial the IP.
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    We make connections
    with the firewall easy.
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    Because we offer static ports and
    subnets for Zoom,
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    which means all you have to do
    is set up your firewall once,
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    and you'll be able to use
    Zoom on your H.323 device.
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    See the guy here pulling out his hair?
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    You're not gonna be pulling
    out your hair with Zoom.
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    Let's move on.
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    How do I get started?
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    I'm talking about the Cloud Room Connector
    and the Room Connector, but
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    how do I get started using it.
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    Well, first you need to make sure
    that you purchase a pro plan.
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    At the minimum level, you need to have
    a pro plan with at least one host.
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    And then you need to purchase
    the additional add-on that's
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    called the H.323/SIP Room Connector,
    right there.
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    And you see that it's $499 a year,
    in this picture, in the middle here.
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    But that's for one port.
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    So the pro license is required, but
    you might already have a business or
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    an education plan which
    already has pro licenses, so
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    you would just need to
    purchase the add on.
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    So I'd like to stress the importance
    that one port is one device,
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    across all meetings on your account.
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    So if you're connecting to
    a meeting in room A with Polycom A,
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    and you only have one port,
    you can't connect to a different meeting,
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    B, in room B, in meeting B,
    with Polycom B.
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    So you would need to buy an extra
    port in order to be able to connect.
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    And, also,
    you would just need to contact sales for
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    information on plans and pricing.
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    They can tell you a lot
    of information on that.
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    Once you've purchased the add-on, you're
    ready to connect, people will be able
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    to connect from around the world to your
    Zoom meetings with H.323 and SIP devices.
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    So now that we've talked a little bit
    about how to get started with it, let's,
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    well what devices does Zoom support?
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    This sounds too good to be true,
    I mean, let's look at that.
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    Zoom actually supports most major devices,
    actually.
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    I mean we got Cisco, Tandberg,
    Polycom, Lifesize, TelyHD,
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    Sony devices, all of your big names and
    H.323 endpoints.
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    And here's where we get into some meat and
    potatoes.
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    We use the most modern protocols, right?
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    We use H.264 for video,
    and H.264 High Profile,
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    audio codecs G.711, G.722,
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    content protocol, H Standard, H.239 and
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    BFCP, which is binary floor
    control put protocol.
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    And, also, for encryption, we use H.235.
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    And we'll be talking about encryption
    later, and content protocols later,
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    in the webinar,
    we're gonna be going over those.
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    And also we're always
    supporting more devices.
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    If you have any question about
    that just feel free to contact us.
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    So let's talk about
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    what does Zoom Room Connector allow me
    to do, what is the full capability?
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    Any Device, Any Time.
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    So, you have a meeting with people and,
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    say, one of your employees
    is sick [COUGH].
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    But they still need to attend
    an all hands meeting, for sick.
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    So you have that all hands meeting
    with that boardroom of people, and
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    then you have the sick person
    connecting in on their iPad.
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    Maybe they turn their video off and
    just listen to the meeting on their iPad.
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    So you got tablets,
    mobile devices, desktops, laptops.
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    Say someone's out on the site doing
    troubleshooting for a different place.
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    They can still connect to the meeting and
    meet with their boss through a room system
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    on their laptop out in the field.
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    And it also allows, as we already covered,
    other H.323 and SIP room connections.
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    So enter device connectivity,
    it doesn't matter the device.
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    As long as you can connect
    to the Zoom meeting,
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    you can connect to the other devices.
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    So let's take a look at some
    of the other broad features.
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    So, we've got features here.
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    A Zoom Room Connector will do
    up to 200 video endpoints.
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    Keep in mind,
    you would still need the 200 licenses for
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    this, HD video and HD voice, at all times.
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    It's gonna be forced.
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    If you have the bandwidth,
    it's gonna click up to HD.
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    You're gonna get that G.722,
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    that H.264 high profile protocol
    if your device supports it.
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    We support multiple different views,
    active speaker, gallery view.
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    We'll go through that later.
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    We'll go through gallery view in
    a little more in-depth analysis.
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    You're gonna get that duel-stream,
    Zoom does dual-stream.
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    We'll send you both streams of content,
    the video and
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    the content stream at the same time.
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    We support calling in from the device.
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    There's many ways to connect [COUGH].
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    You can call in from the device, or
    you can call out from the Zoom window.
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    And encryption, we'll be talking about
    encryption later in the webinar, as well.
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    From an encryption standpoint, if that
    encryption is enabled on the account,
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    it's gonna be forced down to the device,
    and we'll be talking about that later.
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    So let's look at what we can do,
    if the Room Connectors more.
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    Connecting to meetings and webinars.
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    So let's talk about meetings first.
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    We can do standard meetings with 2-way
    communications, up to 200 participants,
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    with H.323 and SIP devices,
    desktop, mobile and tablet.
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    I went over this, but
    I just want to stress the importance.
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    I mean, you can get 200 people in
    the same meeting with H.323 devices.
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    Also, you can connect H.323
    devices to the webinar,
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    so we would be able to add
    a device into this webinar.
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    And we'll be going over
    examples of doing that later.
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    So you could broadcast one H 323,
    one or more,
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    up to 25 for panelists, to 3,000 one-way,
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    up to 3,000 one-way, attendees.
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    So that means that if you
    wanted to do a round table
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    discussion where you had users
    in a room with an H.323 device,
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    like a Polycom, you can learn to set up
    a webinar, and set them up as a host or
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    a panelist, and just broadcast that round
    table discussion to a bunch of people.
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    And it would function just like
    what we're doing right now.
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    So, let's talk a little bit more about
    the video layouts for the Room Connector.
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    So we have Active Speaker and
    Gallery View.
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    This is just like the zoom client for
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    the desktop except for it's just
    a little different on the H323 devices.
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    So on one to one meetings by default, this
    would be like your interview scenario.
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    It's going to be when you
    join the H323 device.
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    it'll the meeting it'll
    be active speaker view.
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    This means that when someone
    speaks on your monitor,
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    it will show that person only.
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    For gallery view,
    when you join the meeting it will For
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    3 plus participants,
    it will switch to gallery view.
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    Customers have referred to this as
    The Brady Bunch or Hollywood Squares,
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    which are genius descriptions of it.
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    Because that's exactly what it is, except
    for just you don't have Whoopi Goldberg in
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    the middle, but we don't need her.
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    So, gallery view also comes in
    different options that you can force.
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    We just added this.
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    You can toggle between 2x2,
    3x3, 4x4, and 5x5.
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    If there are more than four participants,
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    you can still choose to see only
    four participants in 2x2 layout.
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    If you had a lot of participants and
    you only wanted to see 2x2.
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    If there were only four people that were
    really speaking in the meeting a lot,
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    you could force a 2x2 layout.
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    And with our DTMF tone menu,
    you could swap those pages,
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    so let’s go to the DTMF tone menu.
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    So pressing one on that will
    change the video layout but
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    in order to get the DTMF tone layout,
    the menu.
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    You need to see your device, user manual.
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    It's different from device to device and
    there's a lot of devices out there.
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    But the button one changed the layout
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    from active speaker to gallery to2x2,
    3x3, 4x4 etc.
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    [COUGH] And then, so
    when you're in that 2 x 2 and
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    3 x 3 view, you want to use that DTMF
    tone Windows to swap those pages.
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    So that would be the DTMF tones four and
    six,
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    as you can see on your screen
    here to swap to those next pages.
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    And then, you'd press the star
    button to get out of that.
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    Let's see here,
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    so now that we've talked a little bit
    about the views that Zoom offers.
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    let's go to dual screen view,
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    because most of you are probably going
    to have dual monitors or dual displays.
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    So Zoom actually does do
    dual screen by default.
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    We're going to send you
    that dual stream content,
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    which is the video and the content stream.
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    So, we will send the dual
    screen content to the device.
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    If we detect that H.239
    is enabled on the device,
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    which is the standard content
    protocol that we went over earlier.
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    This is all still very dependent
    on the network configuration.
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    We will detect the h.269
    content stream if it can and
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    can't be received, so network dependent.
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    I’d like to also stress
    the importance that if
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    the configuration is incorrect in any way.
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    Or we detect that we can’t send data
    through that H slot 239 channel
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    we will actually replace
    the video with the content.
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    So that is a frequently
    asked question by customers.
  • 20:12 - 20:18
    from my experience, that they'll say the
    video is being replaced by the content.
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    And that's because we'll use that
    video channel to send that content,
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    so it's also very device
    dependent on this.
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    So for dual monitors,
    you're going to get video
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    on monitor one and content on monitor two.
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    And for single monitors, this is
    the more device dependent option here.
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    You're going to get content with
    picture-in-picture for the view.
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    Or you're going to get some kind of dual
    monitor emulation of side-by-side effect.
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    And that's for Polycom devices,
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    but this is, I'd just like to stress
    that this is very device dependent.
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    So to review a little bit, Zoom sends
    two streams of data at the same time.
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    The device chooses how it
    wants to handle those streams.
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    So, now we've gone over
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    most of the basic features of the cloud
    room connector and the room connector.
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    Let's go into a little more detail on
    how to get connected with some examples.
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    Let's move on, so
    we have two calling options.
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    You can dial in from the device or
    you can dial out from the Zoom meeting.
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    And sorry, so
  • 21:54 - 21:59
    the first screen we have here
  • 21:59 - 22:05
    is the inviter room system from
  • 22:05 - 22:11
    the zoom meeting window.
  • 22:11 - 22:14
    And there's two tabs there,
    you dial in from your device and
  • 22:14 - 22:19
    you call out from the Zoom meeting window.
  • 22:19 - 22:22
    And you can also DTMF
    tones on the call out.
  • 22:24 - 22:28
    So for the first way,
    you can dial into a Zoom meeting is from
  • 22:28 - 22:32
    the actual device you dial the IP address.
  • 22:34 - 22:39
    And then for the second option,
    you actually dial the IP address and
  • 22:39 - 22:41
    then you enter the pairing code.
  • 22:41 - 22:47
    For this,
    you actually need to be on Zoom.us or
  • 22:47 - 22:53
    on a computer connected to the meeting and
    actually see that pairing code.
  • 22:53 - 22:55
    That will bring the device
    into the meeting, as well.
  • 22:57 - 23:02
    And the third option is,
    you dial out from the Zoom
  • 23:02 - 23:06
    meeting with the IP address and
    the meeting ID.
  • 23:11 - 23:17
    So and also, you can, we’ll talk
    about dial strings in a little while,
  • 23:17 - 23:22
    a little later but
    the default is gallery view on those.
  • 23:22 - 23:25
    And actually, I’m going to turn it
    over to Luke for a little bit here.
  • 23:25 - 23:31
    We’re going to do an example of these,
    so Luke?
  • 23:31 - 23:35
    >> So like Jake said, the slide that we're
    on here is actually the call in options.
  • 23:35 - 23:41
    So basically, you have three different
    options in order to call in.
  • 23:41 - 23:42
    You can call into the IP address only,
  • 23:42 - 23:45
    which will bring you
    to this splash screen.
  • 23:45 - 23:47
    At that splash screen,
    you can enter the meeting ID from there,
  • 23:47 - 23:52
    so DDA DTMS tones just like
    jQuery I was explaining earlier.
  • 23:52 - 23:53
    When you are switching content,
    those sort of things.
  • 23:53 - 23:56
    That's how youre going to
    send those DTMS tones.
  • 23:56 - 23:59
    But so,
    DTMS tones is different on each device.
  • 23:59 - 24:02
    You enter in that media and
    ID there press pound and
  • 24:02 - 24:07
    it will join to that media You can also,
    as you see there on the left side
  • 24:07 - 24:12
    of the slide, the splash screen
    where it says enter Zoom media ID,
  • 24:12 - 24:16
    there's actually a pairing
    code down at the bottom.
  • 24:16 - 24:18
    This one just happens to be KRLCF.
  • 24:18 - 24:26
    You can also bring that device in from
    the Zoom client or the Zoom website.
  • 24:26 - 24:31
    Once I explain it a little more here I'm
    actually gonna go and share my screen and
  • 24:31 - 24:35
    give you an idea what that's
    gonna look like from the device.
  • 24:35 - 24:39
    And then also once we get to call out
    I'll show you how to go through those.
  • 24:39 - 24:42
    But yeah, so like I said, there's two
    different options with that, you can call
  • 24:42 - 24:46
    the IP address, get to the splash screen,
    you can either enter the Meeting ID at
  • 24:46 - 24:50
    the splash screen, or use that
    pairing code to bring the device in.
  • 24:50 - 24:56
    Again the pairing code you can enter
    the pairing code from the Zoom clients,
  • 24:56 - 25:01
    so if you're joined into the meeting you
    can click into the invite tab and there
  • 25:01 - 25:04
    you'll have a option to enter the pairing
    code click Join, it'll bring it in.
  • 25:04 - 25:09
    You can also do it from the website,
    you can go to zoom.us/join and
  • 25:09 - 25:16
    there'll be a button there that gives
    you a option to join via pairing code.
  • 25:16 - 25:20
    And then there's also a way to get
    directly into the meetings when
  • 25:20 - 25:21
    dialing the IP address.
  • 25:21 - 25:25
    So on the right here you'll see
    H.323 instead of dial strings.
  • 25:26 - 25:29
    Those are a little bit more
    difficult to go through.
  • 25:29 - 25:33
    But basically it's allowing you to enter
    that meeting ID into the dial string.
  • 25:33 - 25:36
    So instead of hitting the splash screen,
    you're skipping directly into the meeting.
  • 25:36 - 25:41
    IP address ##MeetingID for H.323.
  • 25:41 - 25:46
    Below that you'll see that you can if
    there's a password enabled for the meeting
  • 25:46 - 25:49
    that's set when the meeting was scheduled,
    you can also enter the password into that.
  • 25:49 - 25:52
    And you can also default to a layout.
  • 25:52 - 25:55
    So if you want to default
    to active speaker,
  • 25:55 - 26:00
    the default without entering a layout
    in the dial string is gallery view.
  • 26:00 - 26:03
    If you want it to go ahead and
    default to active speaker, and
  • 26:03 - 26:06
    Jake was mentioning the difference between
    gallery view and active speaker earlier.
  • 26:06 - 26:07
    If you want it to do active speaker,
  • 26:07 - 26:11
    you can enter that in the dial
    string there as well.
  • 26:11 - 26:14
    And then SIP is very similar,
    it's just the opposite.
  • 26:14 - 26:18
    You go meetingID@IPAddress,
    it's just a normal SIP URI.
  • 26:18 - 26:23
    We also have a domain as well,
    so you can dial
  • 26:23 - 26:29
    MeetingID@zoomcrc.com as a SIP URI
    in order to join into Zoom meetings.
  • 26:29 - 26:36
    And then again, to change the default
    video layout that you're seeing,
  • 26:36 - 26:43
    or to enter password and you can see
    there it's, MeetingID.password.layout.
  • 26:43 - 26:47
    So if there's no password in the meeting
    but you still wanna check the layout,
  • 26:47 - 26:51
    change the layout, the default layout,
    you can remove the password so
  • 26:51 - 26:56
    it would just be
    MeetingID..layout@IPAddress.
  • 26:56 - 27:01
    So in the example there
    1234567898.1234.11,
  • 27:01 - 27:07
    1234 is the password,
    11 is defaulting to active speaker,
  • 27:07 - 27:12
    and then the 1234567898 is
    the meeting ID in that situation.
  • 27:12 - 27:15
    So like I said,
    I'm gonna actually do a screen share here.
  • 27:15 - 27:18
    So Jake, wait, I'm the host so
    I can stop you.
  • 27:18 - 27:25
    First I'll show you how to dial
    in from an H.323 SIP device.
  • 27:25 - 27:29
    I'm just gonna use the RealPresence
    application on my iPad,
  • 27:29 - 27:31
    and I'll show that here.
  • 27:34 - 27:35
    And there it is.
  • 27:36 - 27:41
    So as you can see here this is
    just the normal, like I said,
  • 27:41 - 27:44
    the RealPresence application on the iPad.
  • 27:44 - 27:49
    So, what I'm gonna do now is,
    I'm gonna make an H.323 call.
  • 27:49 - 27:52
    Like we mentioned before, it's IP,
    you can dial the IP address alone.
  • 27:52 - 27:59
    So, I'll do that first, 162.255.36.11,
    you press call on that.
  • 27:59 - 28:02
    And that's actually gonna bring
    it into the meeting then, so
  • 28:02 - 28:03
    it brings you into the splash screen.
  • 28:03 - 28:05
    So you'll see that here in a second.
  • 28:05 - 28:06
    So there's that splash screen.
  • 28:06 - 28:08
    Let me get rid of that self view.
  • 28:08 - 28:09
    So there's the splash screen.
  • 28:11 - 28:12
    >> It didn't change, Luke.
  • 28:12 - 28:13
    >> Okay, there you go.
  • 28:13 - 28:14
    It should be updated now.
  • 28:14 - 28:18
    Let me go through that again, I had my Q&A
    up over top of it, so it had paused it.
  • 28:18 - 28:21
    So again, I'm gonna go ahead and go back,
  • 28:21 - 28:26
    and I have entered the IP address
    of the Zoom room connector.
  • 28:26 - 28:29
    This is a cloud room connector,
    the difference, you would be using,
  • 28:29 - 28:32
    if you wanted to go with the VRC,
    you'd end up
  • 28:32 - 28:36
    using your own IP address that you've
    assigned to that virtual machine.
  • 28:36 - 28:39
    This is one of the cloud
    room connector IPs.
  • 28:39 - 28:43
    Again, I just dial that IP, and
    there's the splash screen again.
  • 28:44 - 28:47
    So, from this point, like I said,
  • 28:47 - 28:51
    you can enter the meeting
    ID via DCMF tones or
  • 28:51 - 28:55
    you can use that pairing code to join.
  • 28:55 - 28:58
    So there you can see zoom.us/meeting,
    typically,
  • 28:58 - 29:03
    it's the host that's gonna be doing this,
    bringing these devices into the meetings.
  • 29:03 - 29:08
    So they go to /meeting, next to the
    meeting that they are holding right now,
  • 29:08 - 29:10
    there's a pairing code option,
    you click on that.
  • 29:10 - 29:14
    You enter that pairing code, and it'll
    bring the device into the meeting without
  • 29:14 - 29:16
    them having to do anything further.
  • 29:16 - 29:18
    So I'm gonna go ahead and
    I have another meeting up here.
  • 29:18 - 29:24
    There is no one in it but
    I'll go ahead and join that, 733.
  • 29:24 - 29:28
    So this is the way the RealPresence
    application sends them.
  • 29:28 - 29:34
    You tap the little rubik's cube button and
    then begin typing.
  • 29:34 - 29:37
    So, 527 and 130.
  • 29:37 - 29:40
    And then once you get the Meeting ID
    entered, you press # and
  • 29:40 - 29:42
    that'll join you into that meeting.
  • 29:42 - 29:46
    And like I said I'm the only
    person in the meeting and
  • 29:46 - 29:49
    so that's what it's gonna show.
  • 29:49 - 29:54
    And just real quickly if I send DTMF tone
    one there you can see that menu that
  • 29:54 - 30:00
    we are discussing pressing the one changes
    the video layout those sort of those.
  • 30:00 - 30:03
    You can turn off dual screen mode,
    Jake mention date H 239 content,
  • 30:03 - 30:05
    you can turn that off and
  • 30:05 - 30:09
    what will happen then is the content will
    just come up with a video stream instead.
  • 30:09 - 30:12
    So you get those options in
    the meetings to pull that up
  • 30:12 - 30:15
    again you press send DTMF tone 1,
    pulls up the menu and
  • 30:15 - 30:20
    then from there you send another DTMF tone
    in order to select one of those options.
  • 30:22 - 30:23
    Okay so let me hang up here.
  • 30:23 - 30:26
    I won't show you the pairing code because
    it's a little bit difficult since it's on
  • 30:26 - 30:29
    two different devices
    that we have to do that.
  • 30:29 - 30:32
    But essentially it's the same thing,
    like I mentioned,
  • 30:32 - 30:35
    you just grab that pairing code,
    you go to the website,
  • 30:35 - 30:39
    click pairing, and enter that pairing
    code in there for that meeting.
  • 30:39 - 30:42
    It will bring it in automatically so
    you don't have to do it.
  • 30:42 - 30:47
    Now also, like I mentioned,
    you can enter ## at the end of that and
  • 30:47 - 30:49
    into the meeting directly.
  • 30:49 - 30:54
    So 733527130, and when I call instead
    of hitting the splash screen,
  • 30:54 - 30:59
    it's actually gonna dial
    directly into that meeting.
  • 30:59 - 31:02
    And there's that you are the only
    person in the meeting window again.
  • 31:02 - 31:06
    Again, everything is
    the same past that point.
  • 31:06 - 31:09
    It just depends on how you
    wanna get into the meeting.
  • 31:17 - 31:22
    Again you can do H.323 or SIP,
    it's just a little bit different.
  • 31:22 - 31:25
    So if I wanna do SIP,
    sorry it's just taking a little bit there.
  • 31:25 - 31:31
    So if I wanna do a SIP call,
    I can do 733527130.
  • 31:31 - 31:37
    And then, sorry it's a little bit
    difficult to do SIP calls on here.
  • 31:37 - 31:44
    @, and then I can do the IP address,
    162.255.36.11.
  • 31:44 - 31:48
    I call that and it's gonna join
    me directly into that meeting.
  • 31:48 - 31:49
    Same thing with SIP as well,
  • 31:49 - 31:52
    if you just dial the ip address it's gonna
    take you to the splash screen there.
  • 31:52 - 31:53
    >> Mm-hm.
  • 31:56 - 31:58
    All right Jake, PowerPoint one more time.
  • 32:05 - 32:09
    I just wanna stress that what
    the importance of what Luke just did,
  • 32:09 - 32:14
    he just told you that H.323 and
    SIP protocols are the exact same
  • 32:14 - 32:18
    splash screens, so
    there's no difference whatsoever in those.
  • 32:20 - 32:22
    It's just all the difference
    happens on the back end.
  • 32:22 - 32:28
    [LAUGH] Different protocol completely,
    but same way to join.
  • 32:28 - 32:29
    Let's move on to call-out.
  • 32:33 - 32:36
    >> So, Jake, I think you talked about
    this a little bit, so I'll go ahead and
  • 32:36 - 32:37
    [CROSSTALK] start.
  • 32:37 - 32:40
    I'll go ahead and
    start the demonstration here.
  • 32:40 - 32:43
    So, [CROSSTALK] [LAUGH] That's okay.
  • 32:43 - 32:45
    So yeah like I mentioned,
    those were the call-in options.
  • 32:45 - 32:47
    So there's another calling
    from device two CRC.
  • 32:47 - 32:53
    We give you the ability to
    call from CRC to device.
  • 32:53 - 32:58
    So, you'll actually be Allow you to
    call-out to a publicly accessible IP
  • 32:58 - 33:03
    address, or an MCU, or a gatekeeper with
    an E.164 address MCU with a conference
  • 33:03 - 33:08
    number or something like that, MCU with
    DTMF tones being sent at the end of that.
  • 33:09 - 33:12
    You can also call-out
    to SIP URI's as well.
  • 33:12 - 33:17
    And then we also have an H.323 and SIP
    rooms directory, so if you have multiple
  • 33:17 - 33:21
    devices in your company that you
    want people to just go in there,
  • 33:21 - 33:25
    click and dial out to it without
    having to remember that IP address or
  • 33:25 - 33:27
    remember a dial string or
    anything like that.
  • 33:27 - 33:27
    You can add those.
  • 33:27 - 33:31
    So I'm gonna go ahead and
    show you how to do that first.
  • 33:32 - 33:34
    So let me pull that up real quick.
  • 33:41 - 33:45
    Okay, so
    here's the page where you're gonna be
  • 33:45 - 33:50
    able to add those H.323 or
    SIP rooms to your account.
  • 33:50 - 33:52
    Only admins and owners can do this.
  • 33:52 - 33:56
    You log into your account, once you get
    here you can click on Room Connector on
  • 33:56 - 34:00
    the side, and that's gonna show you your
    Room Connector, your IP address is here.
  • 34:00 - 34:05
    If you click on the H.323 and SIP devices
    tab here, you'll see this page here.
  • 34:05 - 34:07
    If you haven't been here,
    if you haven't added anything,
  • 34:07 - 34:09
    obviously there's not
    gonna be any devices.
  • 34:09 - 34:12
    So, I'm gonna click on add here.
  • 34:12 - 34:13
    I'm gonna add the display name.
  • 34:13 - 34:19
    So, I'm going to just call it athletics
    because I know it's in our sales office.
  • 34:19 - 34:23
    Sales office will do that.
  • 34:23 - 34:27
    So this is a device that H.323 and
    SIP device that we have in our office.
  • 34:27 - 34:28
    So I'm gonna add this here.
  • 34:32 - 34:34
    So, you can unset the encryption here..
  • 34:34 - 34:36
    So this is the IP address to the device.
  • 34:36 - 34:38
    You can set encryption here as well.
  • 34:38 - 34:40
    So I'm gonna go ahead and say auto.
  • 34:40 - 34:44
    You can set it to yes or no depending on
    what the device's capabilities are, so
  • 34:44 - 34:48
    I'll just leave it at auto for
    now and then I'm gonna add that room.
  • 34:48 - 34:49
    Sorry, I forgot to mention here,
  • 34:49 - 34:52
    the protocol, you can select the different
    protocol that you wanna use, so
  • 34:52 - 34:57
    I'm gonna use a H.323 for this one and
    then I'm gonna save that.
  • 34:57 - 35:01
    Then what's gonna happen is once
    you got to another meeting, so
  • 35:01 - 35:04
    let me pull that up as well
    from my Mac over here.
  • 35:04 - 35:06
    So, show window
  • 35:16 - 35:21
    Okay, so like I said, once you get here,
    sorry, there's no camera on the Mac.
  • 35:21 - 35:24
    So, once you get into the meeting then,
  • 35:24 - 35:26
    this is where you're gonna
    do that call-out from.
  • 35:26 - 35:29
    So, the call-out can't be done from
    anywhere except for inside the meeting.
  • 35:29 - 35:34
    So once you schedule that meeting and
    you start it, you can come in here.
  • 35:34 - 35:37
    Where you're gonna go to is the invite
    tab, so I'm gonna click on that.
  • 35:37 - 35:39
    Then you're gonna have
    the Invite-a-Room system,
  • 35:39 - 35:42
    this looks very similar across PC and Mac.
  • 35:42 - 35:48
    You also have the ability to make call
    outs from mobile devices as well, so
  • 35:48 - 35:53
    you get similar options, it's just in the
    participants button on the mobile devices.
  • 35:54 - 35:55
    But, I'll show you from here.
  • 35:55 - 35:58
    So if invite room system, here is
    the dialing information that you're
  • 35:58 - 36:00
    seeing earlier, so
    it gives you the IP address,
  • 36:00 - 36:03
    the meeting ID and
    then a place to enter that pairing code.
  • 36:03 - 36:07
    So if you've dialed in to the call and
    you've got that pairing code,
  • 36:07 - 36:10
    here is a place that you can
    insert that pairing code.
  • 36:10 - 36:12
    The call out tab is here.
  • 36:12 - 36:14
    So if you click on call out here,
  • 36:14 - 36:19
    you're gonna see a place to enter an IP
    address or CP URI or E164 number.
  • 36:19 - 36:21
    If I actually click down on this,
  • 36:21 - 36:25
    there you see the device that
    I've added into the call.
  • 36:25 - 36:29
    So right now I'm just gonna click on that,
    I'm gonna call out to it, and
  • 36:29 - 36:30
    it's gonna call out to that.
  • 36:30 - 36:34
    You see call accepted and
    there it is in the meeting,
  • 36:34 - 36:37
    so you can see there these cars
    are moving around and it's real.
  • 36:37 - 36:41
    This is a tampered device that we have
    sitting in the office using for testing.
  • 36:42 - 36:44
    This is exactly what you're gonna do.
  • 36:44 - 36:48
    You enter the IP address, or
    you enter it into the directory, and
  • 36:48 - 36:52
    that's where you're gonna share from,
    where you're gonna connect to.
  • 36:52 - 36:56
    Again, let me remove this real quick, and
  • 36:56 - 37:00
    I'll show you just dialing
    the IP address from here
  • 37:03 - 37:06
    So if I come into Invite-a-Room System,
  • 37:06 - 37:11
    if I just wanna dial an IP address
    that isn't in my Room's directory,
  • 37:11 - 37:15
    I can do this, .51.51, and call,
    it's gonna do the same thing,
  • 37:15 - 37:20
    it's gonna call out to that device and
    bring it into the meeting.
  • 37:20 - 37:24
    The room's director just makes it easy for
    you to add those rooms so
  • 37:24 - 37:27
    people don't have to remember those.
  • 37:27 - 37:30
    One other thing that I'll show you here so
    and
  • 37:30 - 37:34
    I'll just use our cloud room
    connector IP address here.
  • 37:36 - 37:41
    Okay, so basically you can call, like I
    mentioned, you can call out to an MCU,
  • 37:41 - 37:46
    you can call out to a gatekeeper
    that has an E164 address and
  • 37:46 - 37:47
    those are both the same way to do it.
  • 37:47 - 37:49
    You can call out to SIP devices as well,
    so
  • 37:49 - 37:52
    if I wanted to make it
    a SIP call I could do that.
  • 37:52 - 37:57
    But to call out with DTMF tones, so if
    you've got your client into an IP address
  • 37:57 - 38:02
    of MCU that requests a DTMF tone to be
    entered once you joined into this flash
  • 38:02 - 38:07
    screen you can do pound, pound on here and
    then so if the conference number is
  • 38:07 - 38:11
    765845, let's say and then you hit
    pound at the end, that's to say,
  • 38:11 - 38:16
    hey, Cindy, send you two pound and
    once you ventured this two.
  • 38:16 - 38:21
    You can also do a comma in here
    that will actually pause so,
  • 38:21 - 38:25
    they're sent in Set one-second intervals.
  • 38:25 - 38:29
    So each second it's gonna
    set one of these DTMF tones.
  • 38:29 - 38:31
    The comma will just skip a second.
  • 38:31 - 38:33
    So it will be two seconds in between.
  • 38:33 - 38:37
    So, typically you might need to, depending
    on the device you're calling into,
  • 38:37 - 38:41
    you may need to add some commas in
    there in order to get it to work.
  • 38:47 - 38:50
    All right, so
    I think that that that's it from my side.
  • 38:52 - 38:52
    >> Let's continue.
  • 38:54 - 38:56
    So we just went over call-out options.
  • 38:58 - 39:03
    Sending DTMF tones is quite revolutionary,
    it's pretty cool.
  • 39:06 - 39:10
    Let's move onto encryption,
    we said we're gonna talk about later.
  • 39:10 - 39:13
    So, we actually recently just
    made a change about encryption.
  • 39:14 - 39:19
    So, we're gonna use that H.235
    protocol I was talking about earlier,
  • 39:19 - 39:26
    which is essentially AES 128 bit
    encryption with private keys.
  • 39:26 - 39:33
    So, this is set to best
    effort on our end by default.
  • 39:33 - 39:39
    So, it will encrypt if the device
    has encryption capabilities.
  • 39:39 - 39:44
    But, it will still connect if the device
    doesn't have encryption capabilities.
  • 39:46 - 39:50
    So, with that being said, we did just
    make a change with end-to-end encryption.
  • 39:50 - 39:55
    So now, end-to-end encryption when it's
    set on the account or the host, or
  • 39:55 - 40:01
    on the host profile level will force the
    device to use the end-to-end encryption.
  • 40:01 - 40:05
    Which means it'll use H.235.
  • 40:05 - 40:10
    And so if you're experiencing
    an error message on this This just
  • 40:10 - 40:14
    means that your device isn't
    set to either like strict or
  • 40:14 - 40:18
    auto for that encryption and
    it's running into an error.
  • 40:18 - 40:21
    So we're forcing,
  • 40:21 - 40:26
    the error indicates that we are forcing
    encryption down to the device.
  • 40:26 - 40:28
    But the device doesn't
    wanna use encryption.
  • 40:28 - 40:33
    So It errors out and says it's not
    able to connect to the meeting.
  • 40:33 - 40:37
    We also support the SIP TLS protocol.
  • 40:37 - 40:40
    Let's move on to screen sharing.
  • 40:40 - 40:42
    Screen sharing with Zoom and
    H.323 devices.
  • 40:43 - 40:49
    So, you can always share
    wirelessly with the share.zoom.us.
  • 40:49 - 40:54
    You just enter the meeting ID to share
    from desktop, mobile devices, tablets.
  • 40:55 - 41:01
    This includes mobile screen sharing
    with air play from those iOS devices.
  • 41:01 - 41:03
    You can share directly.
  • 41:03 - 41:07
    You can also share directly
    from the H.323 device.
  • 41:07 - 41:15
    Via the H.239 content protocol or
    BFCP first tip.
  • 41:16 - 41:18
    And you can also,
  • 41:18 - 41:23
    the third option is you can also plug in
    that device physically to the room system.
  • 41:26 - 41:31
    The first two options
    are much more elegant.
  • 41:32 - 41:38
    Let's move on to, so
    what if you run into problems?
  • 41:38 - 41:40
    I mean how do you deal with them?
  • 41:40 - 41:45
    So practices and troubleshooting,
    resume room connector,
  • 41:45 - 41:50
    first of all always consult
    the user manual for the device.
  • 41:50 - 41:54
    If you're running into any
    issues with how to enable 239 or
  • 41:54 - 41:59
    how to enable H264 if the device
    doesn't have it automatically enabled,
  • 41:59 - 42:04
    you can look at that user manual and
    usually find that information.
  • 42:04 - 42:09
    With that being said,
    make sure the H.264 and 239 are enabled.
  • 42:09 - 42:11
    Those are the video on
    the content streams.
  • 42:11 - 42:13
    If you're not getting
    one of those streams,
  • 42:13 - 42:18
    then it's most likely a problem with
    the device not using that protocol.
  • 42:20 - 42:24
    Also, if you're experiencing any kind
    of issue with quality degradation or
  • 42:24 - 42:28
    anything like that, first, check the call
    stats, and if you're experiencing
  • 42:28 - 42:33
    frequent problems with those check
    the call stats frequently for packet loss.
  • 42:33 - 42:37
    H.323 devices do not handle
    packet loss very well at all.
  • 42:37 - 42:41
    And you also wanna make sure that your
    call speeds are up above 768 kilobits per
  • 42:41 - 42:44
    second, so you can get that HD quality.
  • 42:47 - 42:51
    For trouble shooting check
    the network connection to the device.
  • 42:51 - 42:55
    If you're experiencing packet loss
    have someone check that connection.
  • 42:55 - 42:57
    Check the call stats when
    you're sensing a problem.
  • 42:57 - 43:01
    The call stats are very
    revealing to any kind of problem
  • 43:01 - 43:03
    on any kind of network side.
  • 43:03 - 43:06
    And just to stress eliminate packet loss,
  • 43:06 - 43:08
    these systems do not do
    well with packet loss.
  • 43:08 - 43:12
    You will see quality drops,
    due to packet loss.
  • 43:12 - 43:16
    Also, if you're having
    any trouble connecting
  • 43:16 - 43:19
    always feel free to contact
    us support.zoom.us.
  • 43:19 - 43:21
    You can get a hold of Luke and I,
  • 43:21 - 43:26
    we work almost every single day so
    we'll be there for you.
  • 43:27 - 43:30
    So Luke you wanna take it?
  • 43:32 - 43:35
    >> Yeah so at this point,
    we'll just open it up for some questions.
  • 43:35 - 43:38
    I've been noticing there
    are couple that are coming in.
  • 43:38 - 43:42
    We didn't really do a good job
    explaining how you get this information.
  • 43:42 - 43:46
    So at this point I kinda
    wanna screen share here and
  • 43:46 - 43:48
    just show you where this information is.
  • 43:48 - 43:54
    Once you purchase the account here, let
    me get this shared here, over on my Mac.
  • 43:55 - 44:00
    Once you purchase the add-on,
  • 44:00 - 44:05
    everyone's gonna have anyone
    with the pro license in your
  • 44:05 - 44:09
    account is gonna have the ability
    to call into these meetings.
  • 44:09 - 44:13
    No one will be able to do, so if you
    have one, if you have a room connector
  • 44:15 - 44:18
    port and you are joining in to someone
    else's meeting and their account does not
  • 44:18 - 44:22
    have room connector ports, you wont
    be able to call into that meeting.
  • 44:23 - 44:27
    The host account actually has to
    have that room connector port.
  • 44:27 - 44:29
    But, like I said, once you sign up for
  • 44:29 - 44:33
    that everyone in your account as they
    host meetings, as they schedule meetings,
  • 44:33 - 44:37
    they're gonna see that in their
    invitations and inside the meeting.
  • 44:37 - 44:38
    So, just for instance,
  • 44:38 - 44:43
    if I schedule a meeting,
    let me schedule this as webinar test.
  • 44:43 - 44:45
    And then I also had a question
    about the passwords as well, so
  • 44:45 - 44:48
    I wanna to touch on that a little bit.
  • 44:48 - 44:53
    So when I go to schedule a meeting,
    I can require a meeting password.
  • 44:53 - 44:55
    I can make this anything I want.
  • 44:55 - 44:57
    I'll just say test for this one.
  • 44:57 - 45:01
    And then when I go to schedule this
    meeting it's gonna pop-up the invitation
  • 45:01 - 45:07
    text or if you're choosing to use Google
    Calendar it'll pop that up there as well.
  • 45:07 - 45:11
    And I made myself a liar here because
    hold on just one second I need to change
  • 45:11 - 45:13
    this account to a pro user.
  • 45:21 - 45:23
    Well.
  • 45:23 - 45:26
    >> We see the questions coming in.
  • 45:26 - 45:29
    When Luke gets done with this,
    we'll start addressing the questions.
  • 45:38 - 45:44
    >> Okay, let me log in from my normal
    account here so that I can get a schedule.
  • 45:44 - 45:45
    Just schedule me.
  • 45:45 - 45:48
    So I'm gonna schedule this meeting,
    require the password again.
  • 45:48 - 45:51
    Schedule it as a test and test webinar.
  • 45:53 - 45:57
    So I'm gonna schedule this, it has that
    password on there and once I schedule it,
  • 45:57 - 45:58
    and I can access it still.
  • 45:59 - 46:01
    >> Normally, what's gonna happen?
  • 46:01 - 46:02
    >> Sorry.
  • 46:03 - 46:06
    >> So normally what's gonna happen is in
    this invite text here your gonna get,
  • 46:06 - 46:12
    you'll see the room connector information
    on how to connect to that room connector.
  • 46:12 - 46:13
    So you'll get the IP address.
  • 46:13 - 46:18
    The same things that you saw within that
  • 46:20 - 46:23
    meeting invite tab once
    you were in the meeting.
  • 46:23 - 46:26
    So let me come to my personal room
    connector, personal meeting ID here.
  • 46:26 - 46:29
    So here you go,
    it must just not be scrolling.
  • 46:29 - 46:31
    >> You need to check your screen share.
  • 46:31 - 46:33
    >> What is on here?
  • 46:33 - 46:37
    Let me just stop it real quick and
    start again.
  • 46:37 - 46:38
    >> Sorry, guys.
  • 46:38 - 46:39
    Luke will go over that again.
  • 46:41 - 46:43
    He wasn't, we didn't see that.
  • 46:43 - 46:45
    >> Can you see this moving here?
  • 46:45 - 46:46
    >> Yes.
  • 46:46 - 46:46
    >> Okay.
  • 46:46 - 46:53
    So, basically, in these invitations,
    you're gonna start seeing the system here.
  • 46:53 - 46:55
    So, you can see that here as well.
  • 46:55 - 46:59
    I don't have a password set for this
    meeting, so I'll go ahead and do that, so
  • 46:59 - 47:00
    you can see that.
  • 47:00 - 47:05
    So once I require meeting password,
    change this to test, and click Save.
  • 47:05 - 47:07
    You can come in here to
    the copy invitation,
  • 47:07 - 47:09
    you'll see the password join down here.
  • 47:09 - 47:15
    So since the password can be any character
    we'll actually change that password for
  • 47:15 - 47:20
    the [INAUDIBLE] systems because it
    can only be a numeric character.
  • 47:20 - 47:23
    So we'll actually change that.
  • 47:23 - 47:26
    So you'll see all that
    information in your invites,
  • 47:26 - 47:30
    as well as in meeting you'll see
    that inside the meeting as well.
  • 47:30 - 47:31
    So if I come in here and
  • 47:31 - 47:36
    start my meeting, I'm going to click on
    the invite like I showed you earlier.
  • 47:36 - 47:40
    You'll see that information on how to
    connect in the invite tab once you open up
  • 47:40 - 47:43
    invite and go to invite a room system,
    you'll see all that information here.
  • 47:46 - 47:50
    So, yeah, so once you purchase it,
  • 47:50 - 47:54
    all of your pro users are then
    going to see that as well.
  • 47:54 - 47:58
    >> And
    that's why we stressed the importance of
  • 47:58 - 48:02
    the one license is one port
    is one device at a time.
  • 48:02 - 48:04
    So you don't have any of those conflicts.
  • 48:04 - 48:09
    Because you will get an error if you
    try to connect from multiple devices.
  • 48:09 - 48:14
    If you only have one license and
    you try to connect that second device,
  • 48:14 - 48:18
    you'll get a port in use error or
    a not enough ports error.
  • 48:18 - 48:21
    >> So like Jake mentioned,
    if you've got five ports and
  • 48:21 - 48:25
    there's five devices connect across
    all of your meetings at that time.
  • 48:25 - 48:30
    The next device that tries to connect
    you'll get a message that says that
  • 48:30 - 48:33
    there's not enough ports
    available at this time.
  • 48:33 - 48:37
    Actually, I can show you where
    you can actually go in and
  • 48:37 - 48:41
    see if you run into that issue and
    you wanna see who's connected.
  • 48:41 - 48:44
    You can come to
    the Room Connector tab here,
  • 48:44 - 48:49
    you won't be able to see that
    cuz there's no connections.
  • 48:49 - 48:50
    But sorry,
  • 48:50 - 48:54
    you won't be able to see that cuz there's
    no connections on my account right now.
  • 48:54 - 48:57
    But it's actually gonna
    show you the meeting ID and
  • 48:57 - 48:59
    the join time that they are actually
    connected to at that point.
  • 49:01 - 49:06
    >> Luke, we also have a question from
    Nick, about how to eliminate packet loss?
  • 49:08 - 49:10
    >> So, that's a really loaded question.
  • 49:10 - 49:16
    There's a lot of things that can be done,
    it's really network specific.
  • 49:16 - 49:20
    So, there are several
    thing that you can do.
  • 49:20 - 49:25
    There's a setting on your router, and
    your hardware that is application
  • 49:25 - 49:29
    layer gateway,
    it's called Application Layer Gateway.
  • 49:29 - 49:32
    That will help tremendously,
    it just helps your routers and
  • 49:32 - 49:36
    your firewall route that traffic to
    the correct location much better.
  • 49:38 - 49:42
    Again it's really device or
    network specific.
  • 49:42 - 49:45
    If you have any questions for that,
  • 49:45 - 49:49
    I stress to create a support
    ticket on our site.
  • 49:49 - 49:52
    And I'll go over that in a few
    minutes just real quick so
  • 49:52 - 49:54
    that everyone knows how to do that.
  • 49:54 - 49:57
    But yeah again,
    it's really device specific,
  • 49:57 - 49:59
    there's a few things that you can do.
  • 49:59 - 50:04
    But again, I don't wanna say
    one thing because there's so
  • 50:04 - 50:09
    many different options
    that you can go through.
  • 50:09 - 50:14
    >> We also have a question from Eric, he's
    saying that when he dials into the room
  • 50:14 - 50:19
    system from the directory of the room
    system rings, we can't answer.
  • 50:19 - 50:23
    The firewall's open, and
    we have any forwarded IP address.
  • 50:23 - 50:28
    Same problem with HDX 9000
    on Panasonic room systems.
  • 50:28 - 50:31
    >> So Eric for something like that,
    again I stress, creating a ticket.
  • 50:31 - 50:37
    It's really hard to know the situation
    without getting a little bit more details.
  • 50:37 - 50:40
    Again, I'll show you how to create
    a ticket before we get off of here.
  • 50:40 - 50:44
    >> So if it works one way, but
    it doesn't work the other way,
  • 50:44 - 50:48
    just contact us and
    we'll work through that.
  • 50:48 - 50:51
    >> Right.
  • 50:51 - 50:54
    >> Lets see,
    we have a question from Nathan.
  • 50:54 - 50:56
    So if I have a room license and
  • 50:56 - 51:01
    start a meeting on a computer can
    the attending site use their H323
  • 51:01 - 51:06
    device to connect to my meeting
    if no other 323 devices are used?
  • 51:06 - 51:07
    >> Yeah, Nathan that's correct.
  • 51:07 - 51:12
    So basically if you're joining in from
    your computer, all we count towards
  • 51:12 - 51:17
    room connector ports is what the HTT3
    instant devices that are calling in.
  • 51:17 - 51:21
    So if you've got one room connector
    port and no one else is using it,
  • 51:21 - 51:22
    you start a meeting as a host.
  • 51:22 - 51:27
    There's one device that can call
    into that meeting at a time.
  • 51:27 - 51:28
    So only one device can, but
  • 51:28 - 51:32
    as long as no one else is using
    it they can call in from that.
  • 51:37 - 51:43
    So Mike, just to answer your question,
    right now we don't really have for
  • 51:43 - 51:46
    those minor releases
    those features like that.
  • 51:46 - 51:50
    What you can do is actually
    subscribe to the updates page.
  • 51:50 - 51:53
    So you can log into our support site and
    subscribe to that.
  • 51:53 - 51:57
    So anytime that that page gets updates,
    it will send you an email and
  • 51:57 - 52:01
    notify you letting you know that there
    has been an update to that page.
  • 52:01 - 52:03
    So that will allow you to get in there,
    and
  • 52:03 - 52:05
    see what the new features
    are coming out with.
  • 52:05 - 52:08
    Typically we will have links in
    each of those if there's a new
  • 52:08 - 52:10
    feature we'll have a link to those.
  • 52:10 - 52:13
    So that you can go in and
    view how to use that new feature or
  • 52:13 - 52:16
    what exactly that new feature is changing.
  • 52:17 - 52:21
    >> We update our support documentation for
  • 52:21 - 52:24
    the H323 section frequently
    when there's new updates.
  • 52:24 - 52:27
    Luke and I are pretty diligent
    about getting those FAQs and
  • 52:27 - 52:30
    those support articles updated
    to the latest information.
  • 52:33 - 52:37
    >> So Murray asked, so if I host a meeting
    and I do have a room license, is there no
  • 52:37 - 52:41
    limit on the number of H323 devices
    that can connect to that one meeting?
  • 52:41 - 52:45
    So yeah, like I was just mentioning,
    the licenses,
  • 52:45 - 52:51
    the Zoom Pro licenses are different than
    the H323 and the room connector ports.
  • 52:52 - 52:55
    So when you purchase a license,
    again, that's separate.
  • 52:55 - 52:56
    You purchase that,
  • 52:56 - 53:01
    you can host as many meetings with that as
    you want, one at a time with each license.
  • 53:01 - 53:02
    And then the ports that you purchase for
  • 53:02 - 53:05
    your account are actually shared
    through everyone on your account.
  • 53:05 - 53:07
    So if you purchase five,
  • 53:07 - 53:11
    you can have five devices call in
    across all of your meeting at one time.
  • 53:11 - 53:15
    So if there's two in one meeting and
    three in another meeting and
  • 53:15 - 53:18
    someone else is having a meeting and
    they're trying to have a device call in.
  • 53:18 - 53:21
    And they'll get the ports error,
    ports message,
  • 53:21 - 53:24
    all ports in use message that will show.
  • 53:24 - 53:28
    So one port will allow one
    device to connect at a time.
  • 53:28 - 53:32
    >> I'd also just like to mention, Jim,
    I'll answer your question in a second.
  • 53:32 - 53:36
    I'd just like to mention when you purchase
    that license, you can do unlimited
  • 53:36 - 53:41
    meetings with it, as many meetings
    as you want with a HD323 device.
  • 53:41 - 53:43
    You can have it in meetings
    all day if you want it.
  • 53:43 - 53:45
    >> Right.
  • 53:45 - 53:49
    >> You don't pay for on a meeting basis
    and also, Jim, we use Jabra Pros,
  • 53:49 - 53:52
    they're amazing, they're bluetooth.
  • 53:52 - 53:53
    >> [LAUGH]
    >> And they're incredible.
  • 53:53 - 53:59
    [LAUGH]
    >> So, with that Jake you wanna throw
  • 53:59 - 54:03
    up that last slide, it looks like the
    questions have kind of slowed down, so.
  • 54:03 - 54:08
    >> Yeah, let's do that, all right.
  • 54:08 - 54:13
    >> So with that, that's all we've got.
  • 54:13 - 54:17
    Sorry, one other thing I mentioned,
    I wanna show real quick.
  • 54:17 - 54:21
    I just wanna show, so
    on our support site, you can check out
  • 54:21 - 54:24
    right from the main page,
    you'll see here the H323 and SIP button.
  • 54:24 - 54:28
    You can come here and check out,
    there are support documents that we have.
  • 54:28 - 54:29
    I mentioned creating a ticket.
  • 54:29 - 54:33
    So if you're already logged in you
    can come and go to my activities and
  • 54:33 - 54:34
    create a ticket from there.
  • 54:34 - 54:37
    If you're not logged in you can
    submit a request from there, as well.
  • 54:40 - 54:43
    So yeah, with that guys,
    that's all we've got.
  • 54:43 - 54:44
    Thank you for attending.
  • 54:44 - 54:45
    Thank you very much.
  • 54:45 - 54:46
    We really appreciate it.
  • 54:46 - 54:49
    We'll be posting the slide deck and
  • 54:49 - 54:53
    other resources that are available,
    as well as the recording online.
  • 54:53 - 54:57
    So we'll post that as a blog post and
    send that out as well,
  • 54:57 - 55:00
    to all those that attended I believe.
  • 55:00 - 55:03
    We also have our next technology webinar.
  • 55:03 - 55:07
    Jay you wanna throw that slide back up
    there so they can all see that link.
  • 55:08 - 55:11
    So the next technology webinar
    is at the end of next month.
  • 55:11 - 55:15
    It's the last Wednesday of the month,
    I can't think of the date.
  • 55:15 - 55:18
    Sorry, not the last Wednesday,
    May 20th at 11 AM Pacific time.
  • 55:18 - 55:21
    You can use that link below to register.
  • 55:21 - 55:23
    It's all gonna be about Zoom API.
Τίτλος:
Technology Webinar: All About Room Connector
Περιγραφή:

Zoom technical support engineers Jacob Ryan and Lukas Haselwood dive deep into Zoom’s Room Connector, which brings traditional H.323 and SIP conference room systems into Zoom video conferencing. Includes live product demo.

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Video Language:
English
Duration:
55:24

English subtitles

Αναθεωρήσεις

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