WEBVTT 00:00:00.291 --> 00:00:07.100 First of all, welcome to the third monthly Zoom Technology Webinar. 00:00:07.100 --> 00:00:11.062 This month we gonna be talking about the Zoom Room Connector, 00:00:11.062 --> 00:00:15.568 which allows [INAUDIBLE] devices that connect into the Zoom meetings. 00:00:15.568 --> 00:00:22.565 If you are interested in looking back at those other technology webinars, 00:00:22.565 --> 00:00:27.360 on February, we did all about recording, sorry. 00:00:27.360 --> 00:00:30.906 And then in February, we did all about Zoom presence. 00:00:30.906 --> 00:00:33.270 So if you guys are interested in looking at those, 00:00:33.270 --> 00:00:36.780 you can check our support site or our Zoom blog and you can check those out. 00:00:39.000 --> 00:00:44.860 We have recordings on those and summaries as well as extra links that we mentioned 00:00:44.860 --> 00:00:50.010 in the meeting, as well as the slide deck that we had created for those. 00:00:51.570 --> 00:00:53.810 So just to go quick a few things, 00:00:53.810 --> 00:00:57.620 this is a Zoom webinar, we actually can't hear you. 00:00:57.620 --> 00:01:00.023 You can obviously hear us just fine. 00:01:00.023 --> 00:01:04.393 You can see our content here, but if you guys have any questions, there's a Q and 00:01:04.393 --> 00:01:07.297 A button on the Zoom application as you're viewing. 00:01:07.297 --> 00:01:11.140 You can click that, ask a question live. 00:01:11.140 --> 00:01:14.548 What we'll be doing is going through real quickly, 00:01:14.548 --> 00:01:18.270 we'll have a few of us going through answering via text. 00:01:18.270 --> 00:01:23.478 At some points, if there's relevant questions to the current topic that 00:01:23.478 --> 00:01:28.686 we're discussing, I'll go ahead and interject and just let Jake know. 00:01:28.686 --> 00:01:31.475 And we'll try and answer those questions as best as possible. 00:01:31.475 --> 00:01:35.555 If we can't get to them all, we'll try and address those 00:01:35.555 --> 00:01:40.493 in the summary that we provide after the webinar has been completed. 00:01:40.493 --> 00:01:46.148 So other than that, I'll let Jake get started. 00:01:46.148 --> 00:01:49.605 Jake is a [LAUGH] Technical Support Engineer here as well. 00:01:49.605 --> 00:01:52.088 My name's Luke Haselwitz, sorry, I didn't mention that. 00:01:52.088 --> 00:01:53.760 We're both Technical Support Engineers. 00:01:53.760 --> 00:01:58.510 Jake's gonna actually talk you through all of the details about the room connector. 00:01:58.510 --> 00:02:03.003 We're gonna go over a lot of details here, answering a lot of 00:02:03.003 --> 00:02:07.951 questions that we get from there, so with that, Jake, go ahead. 00:02:07.951 --> 00:02:12.176 >> Hi, everyone, as Luke mentioned, I'm Jacob, I go by Jake. 00:02:12.176 --> 00:02:18.136 My real name is Jacob Ryan, I just started with Zoom a little 00:02:18.136 --> 00:02:23.152 while ago and this is my first technical webinar. 00:02:23.152 --> 00:02:29.245 Let's get started here, so were gonna move on to the Zoom Room Connector. 00:02:29.245 --> 00:02:31.306 So what is the Zoom Room Connector? 00:02:31.306 --> 00:02:36.339 Well, it allows your H.323 and SIP devices to connect to Zoom 00:02:36.339 --> 00:02:42.030 meetings in the cloud, so we have a cloud solution for H323 meetings. 00:02:44.620 --> 00:02:49.760 This will allow you to extend the reach of your device to desktop users, 00:02:49.760 --> 00:02:52.890 tablet users, mobile devices. 00:02:52.890 --> 00:02:57.740 Anything that can use Zoom, the H323 device can be in a meeting with it. 00:02:59.540 --> 00:03:01.170 This also provides options for 00:03:01.170 --> 00:03:03.940 participants outside of your company to connect. 00:03:05.720 --> 00:03:10.280 Screen sharing options provide the flexibility to share from any device 00:03:10.280 --> 00:03:13.390 at any time. 00:03:13.390 --> 00:03:17.670 Let's move on, let's move on to the two different solutions that Zoom offers for 00:03:17.670 --> 00:03:18.370 the room connector. 00:03:19.820 --> 00:03:24.070 Zoom offers a cloud space solution and 00:03:24.070 --> 00:03:29.207 an on premise solution. 00:03:29.207 --> 00:03:34.040 The room connector is, like I said, 00:03:34.040 --> 00:03:38.640 it's easy to connect that device to the cloud and 00:03:38.640 --> 00:03:42.110 we offer both IPs for the east and the west. 00:03:43.260 --> 00:03:47.470 Basically this implies that you can connect your H323 device from anywhere in 00:03:47.470 --> 00:03:54.370 the world and we have two IPs that will reduce that latency as much as possible. 00:03:54.370 --> 00:03:57.200 There's really no setup process for this. 00:03:57.200 --> 00:03:59.290 Let's move on to the Virtual Room Connector. 00:03:59.290 --> 00:04:03.870 The Virtual Room Connector is an on premise solution. 00:04:05.010 --> 00:04:09.070 It's deployed using virtual machines, 00:04:10.440 --> 00:04:13.140 we're the only company to offer this actually. 00:04:13.140 --> 00:04:19.498 So we're the only company right now in the business to offer the on premise solution. 00:04:20.940 --> 00:04:25.230 So this is free for business and education users with Room Connector ports and 00:04:25.230 --> 00:04:29.730 we'll be talking a little bit about the licensing a little later in the webinar. 00:04:32.535 --> 00:04:37.020 So for this setup, Zoom is actually relatively easy. 00:04:37.020 --> 00:04:41.750 Zoom offers the OVF and the VMDK files as well as 00:04:41.750 --> 00:04:46.980 in-depth installation guide in the form of a PDF. 00:04:46.980 --> 00:04:49.560 And all of this can be found on our support website. 00:04:51.110 --> 00:04:53.250 This is a dedicated server, so 00:04:53.250 --> 00:04:58.860 it'll only be accessible through meetings hosted by users on your account. 00:04:58.860 --> 00:05:05.413 Which means that If someone tries to start a meeting with your VRC, they're 00:05:05.413 --> 00:05:09.470 gonna get an error saying that this account is not configured for this VRC. 00:05:10.590 --> 00:05:13.730 So it's secure in that fashion. 00:05:14.810 --> 00:05:18.892 This allows easy access for your company internal connections. 00:05:18.892 --> 00:05:22.568 Your company internal devices to connect to 00:05:22.568 --> 00:05:26.751 meetings rather than using the public internet. 00:05:26.751 --> 00:05:31.678 Because on a default level, H.323 devices and 00:05:31.678 --> 00:05:38.679 SIP devices perform much better on the LAN and WAN network connections. 00:05:38.679 --> 00:05:41.850 But please, also with the VRC, 00:05:41.850 --> 00:05:47.371 keep in mind that if the device does not have a public IP or 00:05:47.371 --> 00:05:53.570 is not outside of your network or is behind your firewall. 00:05:53.570 --> 00:05:59.537 Public devices that are outside your network won't be able to connect to it. 00:05:59.537 --> 00:06:04.413 So now that we've talked a little bit about Zoom solutions, 00:06:04.413 --> 00:06:08.630 let's talk about, let's set up a little example. 00:06:08.630 --> 00:06:10.001 Let me get next slide here. 00:06:10.001 --> 00:06:17.378 So for here, this shows the Zoom cloud as this little three cloud object here. 00:06:17.378 --> 00:06:21.684 And so let's say Company A is, just for example purposes, 00:06:21.684 --> 00:06:24.120 we're gonna call it Company A. 00:06:24.120 --> 00:06:30.961 But they're using a polycomm system, maybe a Group 500 or an HDX 8000. 00:06:30.961 --> 00:06:37.120 Company B is using a life-size device and Company C is using a Cisco device. 00:06:37.120 --> 00:06:42.253 Now, with Zoom's technology, all three of these companies would be 00:06:42.253 --> 00:06:47.477 able to have a meeting through the cloud without any setup or anything. 00:06:47.477 --> 00:06:51.595 They would just be able to dial the IP and get right into the meeting. 00:06:51.595 --> 00:06:53.310 [COUGH] This wouldn't have happened before. 00:06:55.050 --> 00:07:01.736 So let's talk a little bit more about the connections, connecting process. 00:07:01.736 --> 00:07:08.000 For Zoom [COUGH] connections, literally it's 00:07:08.000 --> 00:07:12.660 as easy as dialing the IP and we actually have a splash screen that comes up. 00:07:12.660 --> 00:07:18.480 And on the slide here it says Enter a Meeting ID, a Zoom Meeting ID. 00:07:18.480 --> 00:07:24.069 That's where you would use your remote to enter the ID and 00:07:24.069 --> 00:07:29.088 you can, so this is a low hassle way of connecting. 00:07:29.088 --> 00:07:35.928 And each process is the same for H.323 or SIP device. 00:07:35.928 --> 00:07:40.547 It's the same for a Cisco, it's the same for a Polycom, it's the same for 00:07:40.547 --> 00:07:41.290 life size. 00:07:42.510 --> 00:07:46.134 You get the same splash screen, there's no difference. 00:07:46.134 --> 00:07:50.919 There is no set up on the Zoom side, so you don't need to set up with 00:07:50.919 --> 00:07:55.791 our gatekeeper or MCU or anything like that, you just dial the IP. 00:07:55.791 --> 00:08:00.133 We make connections with the firewall easy. 00:08:00.133 --> 00:08:04.603 Because we offer static ports and subnets for Zoom, 00:08:04.603 --> 00:08:09.580 which means all you have to do is set up your firewall once, 00:08:09.580 --> 00:08:14.470 and you'll be able to use Zoom on your H.323 device. 00:08:14.470 --> 00:08:17.440 See the guy here pulling out his hair? 00:08:17.440 --> 00:08:18.960 You're not gonna be pulling out your hair with Zoom. 00:08:21.430 --> 00:08:23.300 Let's move on. 00:08:23.300 --> 00:08:24.440 How do I get started? 00:08:24.440 --> 00:08:29.150 I'm talking about the Cloud Room Connector and the Room Connector, but 00:08:29.150 --> 00:08:31.380 how do I get started using it. 00:08:31.380 --> 00:08:37.970 Well, first you need to make sure that you purchase a pro plan. 00:08:37.970 --> 00:08:42.270 At the minimum level, you need to have a pro plan with at least one host. 00:08:43.720 --> 00:08:49.269 And then you need to purchase the additional add-on that's 00:08:49.269 --> 00:08:54.870 called the H.323/SIP Room Connector, right there. 00:08:54.870 --> 00:08:59.390 And you see that it's $499 a year, in this picture, in the middle here. 00:09:00.560 --> 00:09:02.030 But that's for one port. 00:09:04.050 --> 00:09:10.160 So the pro license is required, but you might already have a business or 00:09:10.160 --> 00:09:12.570 an education plan which already has pro licenses, so 00:09:12.570 --> 00:09:14.620 you would just need to purchase the add on. 00:09:17.235 --> 00:09:22.391 So I'd like to stress the importance that one port is one device, 00:09:22.391 --> 00:09:25.411 across all meetings on your account. 00:09:25.411 --> 00:09:31.258 So if you're connecting to a meeting in room A with Polycom A, 00:09:31.258 --> 00:09:38.004 and you only have one port, you can't connect to a different meeting, 00:09:38.004 --> 00:09:42.287 B, in room B, in meeting B, with Polycom B. 00:09:42.287 --> 00:09:47.850 So you would need to buy an extra port in order to be able to connect. 00:09:47.850 --> 00:09:51.081 And, also, you would just need to contact sales for 00:09:51.081 --> 00:09:53.540 information on plans and pricing. 00:09:53.540 --> 00:09:58.202 They can tell you a lot of information on that. 00:09:58.202 --> 00:10:03.228 Once you've purchased the add-on, you're ready to connect, people will be able 00:10:03.228 --> 00:10:08.412 to connect from around the world to your Zoom meetings with H.323 and SIP devices. 00:10:10.102 --> 00:10:14.774 So now that we've talked a little bit about how to get started with it, let's, 00:10:14.774 --> 00:10:17.030 well what devices does Zoom support? 00:10:19.660 --> 00:10:24.847 This sounds too good to be true, I mean, let's look at that. 00:10:24.847 --> 00:10:28.456 Zoom actually supports most major devices, actually. 00:10:28.456 --> 00:10:33.678 I mean we got Cisco, Tandberg, Polycom, Lifesize, TelyHD, 00:10:33.678 --> 00:10:38.820 Sony devices, all of your big names and H.323 endpoints. 00:10:41.100 --> 00:10:44.890 And here's where we get into some meat and potatoes. 00:10:44.890 --> 00:10:47.638 We use the most modern protocols, right? 00:10:47.638 --> 00:10:53.703 We use H.264 for video, and H.264 High Profile, 00:10:53.703 --> 00:10:57.789 audio codecs G.711, G.722, 00:10:57.789 --> 00:11:02.741 content protocol, H Standard, H.239 and 00:11:02.741 --> 00:11:08.216 BFCP, which is binary floor control put protocol. 00:11:08.216 --> 00:11:12.521 And, also, for encryption, we use H.235. 00:11:12.521 --> 00:11:18.000 And we'll be talking about encryption later, and content protocols later, 00:11:18.000 --> 00:11:21.579 in the webinar, we're gonna be going over those. 00:11:21.579 --> 00:11:25.265 And also we're always supporting more devices. 00:11:27.550 --> 00:11:31.140 If you have any question about that just feel free to contact us. 00:11:31.140 --> 00:11:33.140 So let's talk about 00:11:35.220 --> 00:11:39.550 what does Zoom Room Connector allow me to do, what is the full capability? 00:11:41.580 --> 00:11:44.160 Any Device, Any Time. 00:11:44.160 --> 00:11:49.500 So, you have a meeting with people and, 00:11:49.500 --> 00:11:53.144 say, one of your employees is sick [COUGH]. 00:11:55.370 --> 00:11:59.515 But they still need to attend an all hands meeting, for sick. 00:11:59.515 --> 00:12:03.585 So you have that all hands meeting with that boardroom of people, and 00:12:03.585 --> 00:12:07.875 then you have the sick person connecting in on their iPad. 00:12:07.875 --> 00:12:11.185 Maybe they turn their video off and just listen to the meeting on their iPad. 00:12:12.735 --> 00:12:17.345 So you got tablets, mobile devices, desktops, laptops. 00:12:18.420 --> 00:12:23.430 Say someone's out on the site doing troubleshooting for a different place. 00:12:23.430 --> 00:12:28.220 They can still connect to the meeting and meet with their boss through a room system 00:12:28.220 --> 00:12:32.470 on their laptop out in the field. 00:12:32.470 --> 00:12:38.020 And it also allows, as we already covered, other H.323 and SIP room connections. 00:12:38.020 --> 00:12:42.360 So enter device connectivity, it doesn't matter the device. 00:12:42.360 --> 00:12:45.860 As long as you can connect to the Zoom meeting, 00:12:45.860 --> 00:12:48.730 you can connect to the other devices. 00:12:49.830 --> 00:12:53.216 So let's take a look at some of the other broad features. 00:12:58.135 --> 00:13:00.847 So, we've got features here. 00:13:00.847 --> 00:13:05.880 A Zoom Room Connector will do up to 200 video endpoints. 00:13:05.880 --> 00:13:10.690 Keep in mind, you would still need the 200 licenses for 00:13:11.750 --> 00:13:14.800 this, HD video and HD voice, at all times. 00:13:14.800 --> 00:13:16.040 It's gonna be forced. 00:13:16.040 --> 00:13:20.710 If you have the bandwidth, it's gonna click up to HD. 00:13:20.710 --> 00:13:23.313 You're gonna get that G.722, 00:13:23.313 --> 00:13:28.180 that H.264 high profile protocol if your device supports it. 00:13:29.850 --> 00:13:33.060 We support multiple different views, active speaker, gallery view. 00:13:33.060 --> 00:13:35.130 We'll go through that later. 00:13:35.130 --> 00:13:40.050 We'll go through gallery view in a little more in-depth analysis. 00:13:40.050 --> 00:13:43.880 You're gonna get that duel-stream, Zoom does dual-stream. 00:13:43.880 --> 00:13:46.540 We'll send you both streams of content, the video and 00:13:46.540 --> 00:13:48.250 the content stream at the same time. 00:13:50.610 --> 00:13:52.970 We support calling in from the device. 00:13:52.970 --> 00:13:54.680 There's many ways to connect [COUGH]. 00:13:54.680 --> 00:13:57.940 You can call in from the device, or you can call out from the Zoom window. 00:14:02.570 --> 00:14:08.700 And encryption, we'll be talking about encryption later in the webinar, as well. 00:14:08.700 --> 00:14:13.807 From an encryption standpoint, if that encryption is enabled on the account, 00:14:13.807 --> 00:14:19.080 it's gonna be forced down to the device, and we'll be talking about that later. 00:14:19.080 --> 00:14:25.455 So let's look at what we can do, if the Room Connectors more. 00:14:25.455 --> 00:14:28.045 Connecting to meetings and webinars. 00:14:29.435 --> 00:14:31.264 So let's talk about meetings first. 00:14:34.067 --> 00:14:40.159 We can do standard meetings with 2-way communications, up to 200 participants, 00:14:40.159 --> 00:14:44.626 with H.323 and SIP devices, desktop, mobile and tablet. 00:14:44.626 --> 00:14:47.296 I went over this, but I just want to stress the importance. 00:14:47.296 --> 00:14:54.121 I mean, you can get 200 people in the same meeting with H.323 devices. 00:14:54.121 --> 00:15:01.226 Also, you can connect H.323 devices to the webinar, 00:15:01.226 --> 00:15:07.920 so we would be able to add a device into this webinar. 00:15:07.920 --> 00:15:10.390 And we'll be going over examples of doing that later. 00:15:12.490 --> 00:15:17.214 So you could broadcast one H 323, one or more, 00:15:17.214 --> 00:15:22.166 up to 25 for panelists, to 3,000 one-way, 00:15:22.166 --> 00:15:26.148 up to 3,000 one-way, attendees. 00:15:26.148 --> 00:15:30.229 So that means that if you wanted to do a round table 00:15:30.229 --> 00:15:34.870 discussion where you had users in a room with an H.323 device, 00:15:34.870 --> 00:15:39.025 like a Polycom, you can learn to set up a webinar, and set them up as a host or 00:15:39.025 --> 00:15:46.310 a panelist, and just broadcast that round table discussion to a bunch of people. 00:15:48.370 --> 00:15:51.222 And it would function just like what we're doing right now. 00:15:51.222 --> 00:15:59.477 So, let's talk a little bit more about the video layouts for the Room Connector. 00:16:02.934 --> 00:16:05.640 So we have Active Speaker and Gallery View. 00:16:05.640 --> 00:16:09.190 This is just like the zoom client for 00:16:09.190 --> 00:16:14.320 the desktop except for it's just a little different on the H323 devices. 00:16:15.580 --> 00:16:20.198 So on one to one meetings by default, this would be like your interview scenario. 00:16:20.198 --> 00:16:23.030 It's going to be when you join the H323 device. 00:16:23.030 --> 00:16:27.390 it'll the meeting it'll be active speaker view. 00:16:27.390 --> 00:16:32.350 This means that when someone speaks on your monitor, 00:16:32.350 --> 00:16:35.298 it will show that person only. 00:16:35.298 --> 00:16:42.296 For gallery view, when you join the meeting it will For 00:16:42.296 --> 00:16:49.460 3 plus participants, it will switch to gallery view. 00:16:51.380 --> 00:16:55.680 Customers have referred to this as The Brady Bunch or Hollywood Squares, 00:16:55.680 --> 00:16:58.140 which are genius descriptions of it. 00:16:58.140 --> 00:17:01.850 Because that's exactly what it is, except for just you don't have Whoopi Goldberg in 00:17:01.850 --> 00:17:07.470 the middle, but we don't need her. 00:17:07.470 --> 00:17:14.210 So, gallery view also comes in different options that you can force. 00:17:14.210 --> 00:17:15.569 We just added this. 00:17:15.569 --> 00:17:19.916 You can toggle between 2x2, 3x3, 4x4, and 5x5. 00:17:19.916 --> 00:17:24.156 If there are more than four participants, 00:17:24.156 --> 00:17:30.880 you can still choose to see only four participants in 2x2 layout. 00:17:30.880 --> 00:17:37.790 If you had a lot of participants and you only wanted to see 2x2. 00:17:37.790 --> 00:17:40.990 If there were only four people that were really speaking in the meeting a lot, 00:17:40.990 --> 00:17:44.490 you could force a 2x2 layout. 00:17:44.490 --> 00:17:50.010 And with our DTMF tone menu, you could swap those pages, 00:17:50.010 --> 00:17:54.490 so let’s go to the DTMF tone menu. 00:17:54.490 --> 00:17:59.470 So pressing one on that will change the video layout but 00:17:59.470 --> 00:18:03.040 in order to get the DTMF tone layout, the menu. 00:18:03.040 --> 00:18:06.650 You need to see your device, user manual. 00:18:07.970 --> 00:18:12.810 It's different from device to device and there's a lot of devices out there. 00:18:12.810 --> 00:18:18.130 But the button one changed the layout 00:18:18.130 --> 00:18:23.850 from active speaker to gallery to2x2, 3x3, 4x4 etc. 00:18:23.850 --> 00:18:28.980 [COUGH] And then, so when you're in that 2 x 2 and 00:18:28.980 --> 00:18:34.620 3 x 3 view, you want to use that DTMF tone Windows to swap those pages. 00:18:35.810 --> 00:18:37.260 So that would be the DTMF tones four and six, 00:18:37.260 --> 00:18:41.530 as you can see on your screen here to swap to those next pages. 00:18:41.530 --> 00:18:45.850 And then, you'd press the star button to get out of that. 00:18:47.420 --> 00:18:48.550 Let's see here, 00:18:48.550 --> 00:18:54.850 so now that we've talked a little bit about the views that Zoom offers. 00:18:54.850 --> 00:18:56.370 let's go to dual screen view, 00:18:56.370 --> 00:19:01.540 because most of you are probably going to have dual monitors or dual displays. 00:19:02.620 --> 00:19:06.590 So Zoom actually does do dual screen by default. 00:19:06.590 --> 00:19:10.660 We're going to send you that dual stream content, 00:19:10.660 --> 00:19:14.842 which is the video and the content stream. 00:19:14.842 --> 00:19:23.500 So, we will send the dual screen content to the device. 00:19:23.500 --> 00:19:26.360 If we detect that H.239 is enabled on the device, 00:19:26.360 --> 00:19:30.990 which is the standard content protocol that we went over earlier. 00:19:30.990 --> 00:19:34.100 This is all still very dependent on the network configuration. 00:19:35.620 --> 00:19:41.560 We will detect the h.269 content stream if it can and 00:19:41.560 --> 00:19:45.800 can't be received, so network dependent. 00:19:48.560 --> 00:19:51.150 I’d like to also stress the importance that if 00:19:51.150 --> 00:19:53.800 the configuration is incorrect in any way. 00:19:53.800 --> 00:20:01.490 Or we detect that we can’t send data through that H slot 239 channel 00:20:01.490 --> 00:20:06.240 we will actually replace the video with the content. 00:20:07.330 --> 00:20:12.060 So that is a frequently asked question by customers. 00:20:12.060 --> 00:20:17.950 from my experience, that they'll say the video is being replaced by the content. 00:20:17.950 --> 00:20:22.660 And that's because we'll use that video channel to send that content, 00:20:25.650 --> 00:20:30.380 so it's also very device dependent on this. 00:20:31.480 --> 00:20:36.443 So for dual monitors, you're going to get video 00:20:36.443 --> 00:20:40.810 on monitor one and content on monitor two. 00:20:42.040 --> 00:20:49.010 And for single monitors, this is the more device dependent option here. 00:20:49.010 --> 00:20:53.290 You're going to get content with picture-in-picture for the view. 00:20:53.290 --> 00:20:59.200 Or you're going to get some kind of dual monitor emulation of side-by-side effect. 00:20:59.200 --> 00:21:01.490 And that's for Polycom devices, 00:21:01.490 --> 00:21:06.610 but this is, I'd just like to stress that this is very device dependent. 00:21:06.610 --> 00:21:13.840 So to review a little bit, Zoom sends two streams of data at the same time. 00:21:13.840 --> 00:21:18.670 The device chooses how it wants to handle those streams. 00:21:20.020 --> 00:21:23.840 So, now we've gone over 00:21:23.840 --> 00:21:28.280 most of the basic features of the cloud room connector and the room connector. 00:21:28.280 --> 00:21:34.690 Let's go into a little more detail on how to get connected with some examples. 00:21:34.690 --> 00:21:38.480 Let's move on, so we have two calling options. 00:21:42.300 --> 00:21:48.840 You can dial in from the device or you can dial out from the Zoom meeting. 00:21:51.160 --> 00:21:53.884 And sorry, so 00:21:53.884 --> 00:21:59.332 the first screen we have here 00:21:59.332 --> 00:22:05.234 is the inviter room system from 00:22:05.234 --> 00:22:10.830 the zoom meeting window. 00:22:10.830 --> 00:22:13.670 And there's two tabs there, you dial in from your device and 00:22:13.670 --> 00:22:18.890 you call out from the Zoom meeting window. 00:22:18.890 --> 00:22:21.910 And you can also DTMF tones on the call out. 00:22:23.690 --> 00:22:28.290 So for the first way, you can dial into a Zoom meeting is from 00:22:28.290 --> 00:22:31.606 the actual device you dial the IP address. 00:22:33.661 --> 00:22:38.720 And then for the second option, you actually dial the IP address and 00:22:38.720 --> 00:22:41.470 then you enter the pairing code. 00:22:41.470 --> 00:22:47.310 For this, you actually need to be on Zoom.us or 00:22:47.310 --> 00:22:52.870 on a computer connected to the meeting and actually see that pairing code. 00:22:52.870 --> 00:22:54.760 That will bring the device into the meeting, as well. 00:22:56.890 --> 00:23:01.528 And the third option is, you dial out from the Zoom 00:23:01.528 --> 00:23:05.952 meeting with the IP address and the meeting ID. 00:23:11.030 --> 00:23:16.914 So and also, you can, we’ll talk about dial strings in a little while, 00:23:16.914 --> 00:23:22.370 a little later but the default is gallery view on those. 00:23:22.370 --> 00:23:25.290 And actually, I’m going to turn it over to Luke for a little bit here. 00:23:25.290 --> 00:23:30.950 We’re going to do an example of these, so Luke? 00:23:30.950 --> 00:23:34.850 >> So like Jake said, the slide that we're on here is actually the call in options. 00:23:34.850 --> 00:23:40.570 So basically, you have three different options in order to call in. 00:23:40.570 --> 00:23:42.350 You can call into the IP address only, 00:23:42.350 --> 00:23:44.650 which will bring you to this splash screen. 00:23:44.650 --> 00:23:47.390 At that splash screen, you can enter the meeting ID from there, 00:23:47.390 --> 00:23:51.890 so DDA DTMS tones just like jQuery I was explaining earlier. 00:23:51.890 --> 00:23:53.419 When you are switching content, those sort of things. 00:23:53.419 --> 00:23:55.760 That's how youre going to send those DTMS tones. 00:23:55.760 --> 00:23:58.791 But so, DTMS tones is different on each device. 00:23:58.791 --> 00:24:02.291 You enter in that media and ID there press pound and 00:24:02.291 --> 00:24:07.203 it will join to that media You can also, as you see there on the left side 00:24:07.203 --> 00:24:11.867 of the slide, the splash screen where it says enter Zoom media ID, 00:24:11.867 --> 00:24:15.657 there's actually a pairing code down at the bottom. 00:24:15.657 --> 00:24:18.100 This one just happens to be KRLCF. 00:24:18.100 --> 00:24:25.917 You can also bring that device in from the Zoom client or the Zoom website. 00:24:25.917 --> 00:24:30.847 Once I explain it a little more here I'm actually gonna go and share my screen and 00:24:30.847 --> 00:24:35.160 give you an idea what that's gonna look like from the device. 00:24:35.160 --> 00:24:38.750 And then also once we get to call out I'll show you how to go through those. 00:24:38.750 --> 00:24:42.290 But yeah, so like I said, there's two different options with that, you can call 00:24:42.290 --> 00:24:45.980 the IP address, get to the splash screen, you can either enter the Meeting ID at 00:24:45.980 --> 00:24:49.610 the splash screen, or use that pairing code to bring the device in. 00:24:49.610 --> 00:24:56.000 Again the pairing code you can enter the pairing code from the Zoom clients, 00:24:56.000 --> 00:25:00.530 so if you're joined into the meeting you can click into the invite tab and there 00:25:00.530 --> 00:25:04.210 you'll have a option to enter the pairing code click Join, it'll bring it in. 00:25:04.210 --> 00:25:08.870 You can also do it from the website, you can go to zoom.us/join and 00:25:08.870 --> 00:25:16.030 there'll be a button there that gives you a option to join via pairing code. 00:25:16.030 --> 00:25:19.850 And then there's also a way to get directly into the meetings when 00:25:19.850 --> 00:25:21.280 dialing the IP address. 00:25:21.280 --> 00:25:24.730 So on the right here you'll see H.323 instead of dial strings. 00:25:25.980 --> 00:25:28.820 Those are a little bit more difficult to go through. 00:25:28.820 --> 00:25:33.010 But basically it's allowing you to enter that meeting ID into the dial string. 00:25:33.010 --> 00:25:36.395 So instead of hitting the splash screen, you're skipping directly into the meeting. 00:25:36.395 --> 00:25:41.490 IP address ##MeetingID for H.323. 00:25:41.490 --> 00:25:45.860 Below that you'll see that you can if there's a password enabled for the meeting 00:25:45.860 --> 00:25:49.400 that's set when the meeting was scheduled, you can also enter the password into that. 00:25:49.400 --> 00:25:51.790 And you can also default to a layout. 00:25:51.790 --> 00:25:54.660 So if you want to default to active speaker, 00:25:54.660 --> 00:25:59.520 the default without entering a layout in the dial string is gallery view. 00:25:59.520 --> 00:26:02.540 If you want it to go ahead and default to active speaker, and 00:26:02.540 --> 00:26:05.830 Jake was mentioning the difference between gallery view and active speaker earlier. 00:26:05.830 --> 00:26:07.230 If you want it to do active speaker, 00:26:07.230 --> 00:26:10.770 you can enter that in the dial string there as well. 00:26:10.770 --> 00:26:13.960 And then SIP is very similar, it's just the opposite. 00:26:13.960 --> 00:26:18.240 You go meetingID@IPAddress, it's just a normal SIP URI. 00:26:18.240 --> 00:26:23.335 We also have a domain as well, so you can dial 00:26:23.335 --> 00:26:29.190 MeetingID@zoomcrc.com as a SIP URI in order to join into Zoom meetings. 00:26:29.190 --> 00:26:36.447 And then again, to change the default video layout that you're seeing, 00:26:36.447 --> 00:26:43.360 or to enter password and you can see there it's, MeetingID.password.layout. 00:26:43.360 --> 00:26:47.240 So if there's no password in the meeting but you still wanna check the layout, 00:26:47.240 --> 00:26:51.140 change the layout, the default layout, you can remove the password so 00:26:51.140 --> 00:26:56.270 it would just be MeetingID..layout@IPAddress. 00:26:56.270 --> 00:27:00.927 So in the example there 1234567898.1234.11, 00:27:00.927 --> 00:27:07.260 1234 is the password, 11 is defaulting to active speaker, 00:27:07.260 --> 00:27:12.190 and then the 1234567898 is the meeting ID in that situation. 00:27:12.190 --> 00:27:14.990 So like I said, I'm gonna actually do a screen share here. 00:27:14.990 --> 00:27:18.260 So Jake, wait, I'm the host so I can stop you. 00:27:18.260 --> 00:27:25.020 First I'll show you how to dial in from an H.323 SIP device. 00:27:25.020 --> 00:27:28.880 I'm just gonna use the RealPresence application on my iPad, 00:27:28.880 --> 00:27:30.540 and I'll show that here. 00:27:33.590 --> 00:27:34.740 And there it is. 00:27:35.830 --> 00:27:40.530 So as you can see here this is just the normal, like I said, 00:27:40.530 --> 00:27:44.365 the RealPresence application on the iPad. 00:27:44.365 --> 00:27:48.565 So, what I'm gonna do now is, I'm gonna make an H.323 call. 00:27:48.565 --> 00:27:52.418 Like we mentioned before, it's IP, you can dial the IP address alone. 00:27:52.418 --> 00:27:59.102 So, I'll do that first, 162.255.36.11, you press call on that. 00:27:59.102 --> 00:28:01.572 And that's actually gonna bring it into the meeting then, so 00:28:01.572 --> 00:28:03.442 it brings you into the splash screen. 00:28:03.442 --> 00:28:05.212 So you'll see that here in a second. 00:28:05.212 --> 00:28:06.452 So there's that splash screen. 00:28:06.452 --> 00:28:07.582 Let me get rid of that self view. 00:28:07.582 --> 00:28:09.262 So there's the splash screen. 00:28:10.900 --> 00:28:12.380 >> It didn't change, Luke. 00:28:12.380 --> 00:28:13.070 >> Okay, there you go. 00:28:13.070 --> 00:28:14.450 It should be updated now. 00:28:14.450 --> 00:28:18.360 Let me go through that again, I had my Q&A up over top of it, so it had paused it. 00:28:18.360 --> 00:28:21.100 So again, I'm gonna go ahead and go back, 00:28:21.100 --> 00:28:25.530 and I have entered the IP address of the Zoom room connector. 00:28:25.530 --> 00:28:28.950 This is a cloud room connector, the difference, you would be using, 00:28:28.950 --> 00:28:31.710 if you wanted to go with the VRC, you'd end up 00:28:31.710 --> 00:28:35.970 using your own IP address that you've assigned to that virtual machine. 00:28:35.970 --> 00:28:38.520 This is one of the cloud room connector IPs. 00:28:38.520 --> 00:28:42.620 Again, I just dial that IP, and there's the splash screen again. 00:28:43.670 --> 00:28:47.156 So, from this point, like I said, 00:28:47.156 --> 00:28:51.459 you can enter the meeting ID via DCMF tones or 00:28:51.459 --> 00:28:55.196 you can use that pairing code to join. 00:28:55.196 --> 00:28:58.360 So there you can see zoom.us/meeting, typically, 00:28:58.360 --> 00:29:03.490 it's the host that's gonna be doing this, bringing these devices into the meetings. 00:29:03.490 --> 00:29:07.950 So they go to /meeting, next to the meeting that they are holding right now, 00:29:07.950 --> 00:29:10.450 there's a pairing code option, you click on that. 00:29:10.450 --> 00:29:13.700 You enter that pairing code, and it'll bring the device into the meeting without 00:29:13.700 --> 00:29:15.900 them having to do anything further. 00:29:15.900 --> 00:29:18.470 So I'm gonna go ahead and I have another meeting up here. 00:29:18.470 --> 00:29:24.390 There is no one in it but I'll go ahead and join that, 733. 00:29:24.390 --> 00:29:27.790 So this is the way the RealPresence application sends them. 00:29:27.790 --> 00:29:33.530 You tap the little rubik's cube button and then begin typing. 00:29:33.530 --> 00:29:37.193 So, 527 and 130. 00:29:37.193 --> 00:29:40.311 And then once you get the Meeting ID entered, you press # and 00:29:40.311 --> 00:29:42.283 that'll join you into that meeting. 00:29:42.283 --> 00:29:46.124 And like I said I'm the only person in the meeting and 00:29:46.124 --> 00:29:48.669 so that's what it's gonna show. 00:29:48.669 --> 00:29:53.842 And just real quickly if I send DTMF tone one there you can see that menu that 00:29:53.842 --> 00:29:59.730 we are discussing pressing the one changes the video layout those sort of those. 00:29:59.730 --> 00:30:02.800 You can turn off dual screen mode, Jake mention date H 239 content, 00:30:02.800 --> 00:30:05.080 you can turn that off and 00:30:05.080 --> 00:30:08.890 what will happen then is the content will just come up with a video stream instead. 00:30:08.890 --> 00:30:12.290 So you get those options in the meetings to pull that up 00:30:12.290 --> 00:30:15.070 again you press send DTMF tone 1, pulls up the menu and 00:30:15.070 --> 00:30:20.430 then from there you send another DTMF tone in order to select one of those options. 00:30:21.890 --> 00:30:23.290 Okay so let me hang up here. 00:30:23.290 --> 00:30:26.190 I won't show you the pairing code because it's a little bit difficult since it's on 00:30:26.190 --> 00:30:28.770 two different devices that we have to do that. 00:30:28.770 --> 00:30:31.730 But essentially it's the same thing, like I mentioned, 00:30:31.730 --> 00:30:34.590 you just grab that pairing code, you go to the website, 00:30:34.590 --> 00:30:39.170 click pairing, and enter that pairing code in there for that meeting. 00:30:39.170 --> 00:30:42.410 It will bring it in automatically so you don't have to do it. 00:30:42.410 --> 00:30:46.701 Now also, like I mentioned, you can enter ## at the end of that and 00:30:46.701 --> 00:30:48.522 into the meeting directly. 00:30:48.522 --> 00:30:54.404 So 733527130, and when I call instead of hitting the splash screen, 00:30:54.404 --> 00:30:58.840 it's actually gonna dial directly into that meeting. 00:30:58.840 --> 00:31:02.009 And there's that you are the only person in the meeting window again. 00:31:02.009 --> 00:31:06.073 Again, everything is the same past that point. 00:31:06.073 --> 00:31:08.988 It just depends on how you wanna get into the meeting. 00:31:17.378 --> 00:31:21.660 Again you can do H.323 or SIP, it's just a little bit different. 00:31:21.660 --> 00:31:25.130 So if I wanna do SIP, sorry it's just taking a little bit there. 00:31:25.130 --> 00:31:30.738 So if I wanna do a SIP call, I can do 733527130. 00:31:30.738 --> 00:31:36.985 And then, sorry it's a little bit difficult to do SIP calls on here. 00:31:36.985 --> 00:31:44.300 @, and then I can do the IP address, 162.255.36.11. 00:31:44.300 --> 00:31:47.500 I call that and it's gonna join me directly into that meeting. 00:31:47.500 --> 00:31:48.830 Same thing with SIP as well, 00:31:48.830 --> 00:31:52.040 if you just dial the ip address it's gonna take you to the splash screen there. 00:31:52.040 --> 00:31:52.540 >> Mm-hm. 00:31:56.101 --> 00:31:57.937 All right Jake, PowerPoint one more time. 00:32:05.300 --> 00:32:09.472 I just wanna stress that what the importance of what Luke just did, 00:32:09.472 --> 00:32:13.643 he just told you that H.323 and SIP protocols are the exact same 00:32:13.643 --> 00:32:17.833 splash screens, so there's no difference whatsoever in those. 00:32:20.434 --> 00:32:22.335 It's just all the difference happens on the back end. 00:32:22.335 --> 00:32:27.503 [LAUGH] Different protocol completely, but same way to join. 00:32:27.503 --> 00:32:29.419 Let's move on to call-out. 00:32:33.394 --> 00:32:36.246 >> So, Jake, I think you talked about this a little bit, so I'll go ahead and 00:32:36.246 --> 00:32:36.983 [CROSSTALK] start. 00:32:36.983 --> 00:32:39.870 I'll go ahead and start the demonstration here. 00:32:39.870 --> 00:32:42.902 So, [CROSSTALK] [LAUGH] That's okay. 00:32:42.902 --> 00:32:45.290 So yeah like I mentioned, those were the call-in options. 00:32:45.290 --> 00:32:47.360 So there's another calling from device two CRC. 00:32:47.360 --> 00:32:53.390 We give you the ability to call from CRC to device. 00:32:53.390 --> 00:32:57.530 So, you'll actually be Allow you to call-out to a publicly accessible IP 00:32:57.530 --> 00:33:03.280 address, or an MCU, or a gatekeeper with an E.164 address MCU with a conference 00:33:03.280 --> 00:33:08.270 number or something like that, MCU with DTMF tones being sent at the end of that. 00:33:09.410 --> 00:33:11.790 You can also call-out to SIP URI's as well. 00:33:11.790 --> 00:33:16.620 And then we also have an H.323 and SIP rooms directory, so if you have multiple 00:33:16.620 --> 00:33:21.380 devices in your company that you want people to just go in there, 00:33:21.380 --> 00:33:24.650 click and dial out to it without having to remember that IP address or 00:33:24.650 --> 00:33:26.890 remember a dial string or anything like that. 00:33:26.890 --> 00:33:27.420 You can add those. 00:33:27.420 --> 00:33:31.130 So I'm gonna go ahead and show you how to do that first. 00:33:32.300 --> 00:33:33.872 So let me pull that up real quick. 00:33:40.786 --> 00:33:44.640 Okay, so here's the page where you're gonna be 00:33:44.640 --> 00:33:49.670 able to add those H.323 or SIP rooms to your account. 00:33:49.670 --> 00:33:51.550 Only admins and owners can do this. 00:33:51.550 --> 00:33:55.790 You log into your account, once you get here you can click on Room Connector on 00:33:55.790 --> 00:34:00.020 the side, and that's gonna show you your Room Connector, your IP address is here. 00:34:00.020 --> 00:34:05.117 If you click on the H.323 and SIP devices tab here, you'll see this page here. 00:34:05.117 --> 00:34:07.310 If you haven't been here, if you haven't added anything, 00:34:07.310 --> 00:34:08.989 obviously there's not gonna be any devices. 00:34:08.989 --> 00:34:11.870 So, I'm gonna click on add here. 00:34:11.870 --> 00:34:13.391 I'm gonna add the display name. 00:34:13.391 --> 00:34:19.487 So, I'm going to just call it athletics because I know it's in our sales office. 00:34:19.487 --> 00:34:22.764 Sales office will do that. 00:34:22.764 --> 00:34:27.100 So this is a device that H.323 and SIP device that we have in our office. 00:34:27.100 --> 00:34:27.936 So I'm gonna add this here. 00:34:31.822 --> 00:34:33.955 So, you can unset the encryption here.. 00:34:33.955 --> 00:34:36.195 So this is the IP address to the device. 00:34:36.195 --> 00:34:38.264 You can set encryption here as well. 00:34:38.264 --> 00:34:39.685 So I'm gonna go ahead and say auto. 00:34:39.685 --> 00:34:44.304 You can set it to yes or no depending on what the device's capabilities are, so 00:34:44.304 --> 00:34:47.614 I'll just leave it at auto for now and then I'm gonna add that room. 00:34:47.614 --> 00:34:49.025 Sorry, I forgot to mention here, 00:34:49.025 --> 00:34:52.235 the protocol, you can select the different protocol that you wanna use, so 00:34:52.235 --> 00:34:56.525 I'm gonna use a H.323 for this one and then I'm gonna save that. 00:34:56.525 --> 00:35:00.890 Then what's gonna happen is once you got to another meeting, so 00:35:00.890 --> 00:35:04.118 let me pull that up as well from my Mac over here. 00:35:04.118 --> 00:35:06.420 So, show window 00:35:15.743 --> 00:35:20.750 Okay, so like I said, once you get here, sorry, there's no camera on the Mac. 00:35:20.750 --> 00:35:23.595 So, once you get into the meeting then, 00:35:23.595 --> 00:35:25.605 this is where you're gonna do that call-out from. 00:35:25.605 --> 00:35:29.295 So, the call-out can't be done from anywhere except for inside the meeting. 00:35:29.295 --> 00:35:33.505 So once you schedule that meeting and you start it, you can come in here. 00:35:33.505 --> 00:35:36.980 Where you're gonna go to is the invite tab, so I'm gonna click on that. 00:35:36.980 --> 00:35:38.610 Then you're gonna have the Invite-a-Room system, 00:35:38.610 --> 00:35:42.460 this looks very similar across PC and Mac. 00:35:42.460 --> 00:35:47.950 You also have the ability to make call outs from mobile devices as well, so 00:35:47.950 --> 00:35:52.790 you get similar options, it's just in the participants button on the mobile devices. 00:35:53.970 --> 00:35:54.780 But, I'll show you from here. 00:35:54.780 --> 00:35:58.430 So if invite room system, here is the dialing information that you're 00:35:58.430 --> 00:36:00.360 seeing earlier, so it gives you the IP address, 00:36:00.360 --> 00:36:03.290 the meeting ID and then a place to enter that pairing code. 00:36:03.290 --> 00:36:06.890 So if you've dialed in to the call and you've got that pairing code, 00:36:06.890 --> 00:36:10.280 here is a place that you can insert that pairing code. 00:36:10.280 --> 00:36:12.170 The call out tab is here. 00:36:12.170 --> 00:36:13.810 So if you click on call out here, 00:36:13.810 --> 00:36:19.270 you're gonna see a place to enter an IP address or CP URI or E164 number. 00:36:19.270 --> 00:36:20.860 If I actually click down on this, 00:36:20.860 --> 00:36:24.690 there you see the device that I've added into the call. 00:36:24.690 --> 00:36:29.130 So right now I'm just gonna click on that, I'm gonna call out to it, and 00:36:29.130 --> 00:36:30.240 it's gonna call out to that. 00:36:30.240 --> 00:36:33.570 You see call accepted and there it is in the meeting, 00:36:33.570 --> 00:36:37.030 so you can see there these cars are moving around and it's real. 00:36:37.030 --> 00:36:41.020 This is a tampered device that we have sitting in the office using for testing. 00:36:42.420 --> 00:36:44.240 This is exactly what you're gonna do. 00:36:44.240 --> 00:36:47.560 You enter the IP address, or you enter it into the directory, and 00:36:47.560 --> 00:36:52.430 that's where you're gonna share from, where you're gonna connect to. 00:36:52.430 --> 00:36:55.902 Again, let me remove this real quick, and 00:36:55.902 --> 00:37:00.054 I'll show you just dialing the IP address from here 00:37:03.014 --> 00:37:05.882 So if I come into Invite-a-Room System, 00:37:05.882 --> 00:37:10.582 if I just wanna dial an IP address that isn't in my Room's directory, 00:37:10.582 --> 00:37:15.440 I can do this, .51.51, and call, it's gonna do the same thing, 00:37:15.440 --> 00:37:20.460 it's gonna call out to that device and bring it into the meeting. 00:37:20.460 --> 00:37:23.890 The room's director just makes it easy for you to add those rooms so 00:37:23.890 --> 00:37:26.960 people don't have to remember those. 00:37:26.960 --> 00:37:29.700 One other thing that I'll show you here so and 00:37:29.700 --> 00:37:33.970 I'll just use our cloud room connector IP address here. 00:37:36.190 --> 00:37:40.830 Okay, so basically you can call, like I mentioned, you can call out to an MCU, 00:37:40.830 --> 00:37:45.860 you can call out to a gatekeeper that has an E164 address and 00:37:45.860 --> 00:37:47.340 those are both the same way to do it. 00:37:47.340 --> 00:37:49.470 You can call out to SIP devices as well, so 00:37:49.470 --> 00:37:52.020 if I wanted to make it a SIP call I could do that. 00:37:52.020 --> 00:37:56.973 But to call out with DTMF tones, so if you've got your client into an IP address 00:37:56.973 --> 00:38:01.701 of MCU that requests a DTMF tone to be entered once you joined into this flash 00:38:01.701 --> 00:38:06.504 screen you can do pound, pound on here and then so if the conference number is 00:38:06.504 --> 00:38:11.383 765845, let's say and then you hit pound at the end, that's to say, 00:38:11.383 --> 00:38:16.008 hey, Cindy, send you two pound and once you ventured this two. 00:38:16.008 --> 00:38:21.107 You can also do a comma in here that will actually pause so, 00:38:21.107 --> 00:38:25.180 they're sent in Set one-second intervals. 00:38:25.180 --> 00:38:28.670 So each second it's gonna set one of these DTMF tones. 00:38:28.670 --> 00:38:30.820 The comma will just skip a second. 00:38:30.820 --> 00:38:33.310 So it will be two seconds in between. 00:38:33.310 --> 00:38:37.417 So, typically you might need to, depending on the device you're calling into, 00:38:37.417 --> 00:38:40.646 you may need to add some commas in there in order to get it to work. 00:38:47.022 --> 00:38:49.990 All right, so I think that that that's it from my side. 00:38:51.600 --> 00:38:52.100 >> Let's continue. 00:38:54.460 --> 00:38:56.270 So we just went over call-out options. 00:38:58.190 --> 00:39:03.080 Sending DTMF tones is quite revolutionary, it's pretty cool. 00:39:05.710 --> 00:39:09.990 Let's move onto encryption, we said we're gonna talk about later. 00:39:09.990 --> 00:39:12.880 So, we actually recently just made a change about encryption. 00:39:13.930 --> 00:39:18.830 So, we're gonna use that H.235 protocol I was talking about earlier, 00:39:18.830 --> 00:39:26.220 which is essentially AES 128 bit encryption with private keys. 00:39:26.220 --> 00:39:33.260 So, this is set to best effort on our end by default. 00:39:33.260 --> 00:39:39.380 So, it will encrypt if the device has encryption capabilities. 00:39:39.380 --> 00:39:44.480 But, it will still connect if the device doesn't have encryption capabilities. 00:39:45.520 --> 00:39:49.848 So, with that being said, we did just make a change with end-to-end encryption. 00:39:49.848 --> 00:39:55.310 So now, end-to-end encryption when it's set on the account or the host, or 00:39:55.310 --> 00:40:01.217 on the host profile level will force the device to use the end-to-end encryption. 00:40:01.217 --> 00:40:05.252 Which means it'll use H.235. 00:40:05.252 --> 00:40:09.830 And so if you're experiencing an error message on this This just 00:40:09.830 --> 00:40:13.899 means that your device isn't set to either like strict or 00:40:13.899 --> 00:40:18.088 auto for that encryption and it's running into an error. 00:40:18.088 --> 00:40:21.430 So we're forcing, 00:40:21.430 --> 00:40:25.960 the error indicates that we are forcing encryption down to the device. 00:40:25.960 --> 00:40:28.370 But the device doesn't wanna use encryption. 00:40:28.370 --> 00:40:32.790 So It errors out and says it's not able to connect to the meeting. 00:40:32.790 --> 00:40:36.990 We also support the SIP TLS protocol. 00:40:36.990 --> 00:40:39.600 Let's move on to screen sharing. 00:40:39.600 --> 00:40:42.180 Screen sharing with Zoom and H.323 devices. 00:40:43.480 --> 00:40:49.180 So, you can always share wirelessly with the share.zoom.us. 00:40:49.180 --> 00:40:53.880 You just enter the meeting ID to share from desktop, mobile devices, tablets. 00:40:55.050 --> 00:41:01.070 This includes mobile screen sharing with air play from those iOS devices. 00:41:01.070 --> 00:41:03.290 You can share directly. 00:41:03.290 --> 00:41:06.755 You can also share directly from the H.323 device. 00:41:06.755 --> 00:41:14.800 Via the H.239 content protocol or BFCP first tip. 00:41:16.360 --> 00:41:17.920 And you can also, 00:41:17.920 --> 00:41:23.210 the third option is you can also plug in that device physically to the room system. 00:41:26.040 --> 00:41:30.800 The first two options are much more elegant. 00:41:32.340 --> 00:41:37.590 Let's move on to, so what if you run into problems? 00:41:37.590 --> 00:41:39.964 I mean how do you deal with them? 00:41:39.964 --> 00:41:44.776 So practices and troubleshooting, resume room connector, 00:41:44.776 --> 00:41:50.100 first of all always consult the user manual for the device. 00:41:50.100 --> 00:41:54.390 If you're running into any issues with how to enable 239 or 00:41:54.390 --> 00:41:59.200 how to enable H264 if the device doesn't have it automatically enabled, 00:41:59.200 --> 00:42:04.130 you can look at that user manual and usually find that information. 00:42:04.130 --> 00:42:09.190 With that being said, make sure the H.264 and 239 are enabled. 00:42:09.190 --> 00:42:11.470 Those are the video on the content streams. 00:42:11.470 --> 00:42:13.440 If you're not getting one of those streams, 00:42:13.440 --> 00:42:18.330 then it's most likely a problem with the device not using that protocol. 00:42:19.710 --> 00:42:23.610 Also, if you're experiencing any kind of issue with quality degradation or 00:42:23.610 --> 00:42:28.480 anything like that, first, check the call stats, and if you're experiencing 00:42:28.480 --> 00:42:33.175 frequent problems with those check the call stats frequently for packet loss. 00:42:33.175 --> 00:42:37.210 H.323 devices do not handle packet loss very well at all. 00:42:37.210 --> 00:42:41.130 And you also wanna make sure that your call speeds are up above 768 kilobits per 00:42:41.130 --> 00:42:44.440 second, so you can get that HD quality. 00:42:46.860 --> 00:42:50.540 For trouble shooting check the network connection to the device. 00:42:50.540 --> 00:42:54.550 If you're experiencing packet loss have someone check that connection. 00:42:54.550 --> 00:42:57.410 Check the call stats when you're sensing a problem. 00:42:57.410 --> 00:43:01.440 The call stats are very revealing to any kind of problem 00:43:01.440 --> 00:43:03.310 on any kind of network side. 00:43:03.310 --> 00:43:05.800 And just to stress eliminate packet loss, 00:43:05.800 --> 00:43:07.980 these systems do not do well with packet loss. 00:43:07.980 --> 00:43:12.250 You will see quality drops, due to packet loss. 00:43:12.250 --> 00:43:15.630 Also, if you're having any trouble connecting 00:43:15.630 --> 00:43:19.250 always feel free to contact us support.zoom.us. 00:43:19.250 --> 00:43:21.470 You can get a hold of Luke and I, 00:43:21.470 --> 00:43:26.060 we work almost every single day so we'll be there for you. 00:43:27.460 --> 00:43:30.010 So Luke you wanna take it? 00:43:32.310 --> 00:43:35.280 >> Yeah so at this point, we'll just open it up for some questions. 00:43:35.280 --> 00:43:37.540 I've been noticing there are couple that are coming in. 00:43:37.540 --> 00:43:41.550 We didn't really do a good job explaining how you get this information. 00:43:41.550 --> 00:43:45.930 So at this point I kinda wanna screen share here and 00:43:45.930 --> 00:43:48.490 just show you where this information is. 00:43:48.490 --> 00:43:53.920 Once you purchase the account here, let me get this shared here, over on my Mac. 00:43:55.130 --> 00:44:00.360 Once you purchase the add-on, 00:44:00.360 --> 00:44:04.755 everyone's gonna have anyone with the pro license in your 00:44:04.755 --> 00:44:09.035 account is gonna have the ability to call into these meetings. 00:44:09.035 --> 00:44:13.455 No one will be able to do, so if you have one, if you have a room connector 00:44:14.535 --> 00:44:18.325 port and you are joining in to someone else's meeting and their account does not 00:44:18.325 --> 00:44:21.820 have room connector ports, you wont be able to call into that meeting. 00:44:22.840 --> 00:44:27.300 The host account actually has to have that room connector port. 00:44:27.300 --> 00:44:29.460 But, like I said, once you sign up for 00:44:29.460 --> 00:44:32.600 that everyone in your account as they host meetings, as they schedule meetings, 00:44:32.600 --> 00:44:36.560 they're gonna see that in their invitations and inside the meeting. 00:44:36.560 --> 00:44:37.820 So, just for instance, 00:44:37.820 --> 00:44:42.860 if I schedule a meeting, let me schedule this as webinar test. 00:44:42.860 --> 00:44:45.410 And then I also had a question about the passwords as well, so 00:44:45.410 --> 00:44:48.070 I wanna to touch on that a little bit. 00:44:48.070 --> 00:44:53.050 So when I go to schedule a meeting, I can require a meeting password. 00:44:53.050 --> 00:44:54.642 I can make this anything I want. 00:44:54.642 --> 00:44:56.927 I'll just say test for this one. 00:44:56.927 --> 00:45:01.168 And then when I go to schedule this meeting it's gonna pop-up the invitation 00:45:01.168 --> 00:45:06.710 text or if you're choosing to use Google Calendar it'll pop that up there as well. 00:45:06.710 --> 00:45:11.484 And I made myself a liar here because hold on just one second I need to change 00:45:11.484 --> 00:45:13.263 this account to a pro user. 00:45:20.594 --> 00:45:23.102 Well. 00:45:23.102 --> 00:45:25.890 >> We see the questions coming in. 00:45:25.890 --> 00:45:29.491 When Luke gets done with this, we'll start addressing the questions. 00:45:38.171 --> 00:45:44.120 >> Okay, let me log in from my normal account here so that I can get a schedule. 00:45:44.120 --> 00:45:44.920 Just schedule me. 00:45:44.920 --> 00:45:47.880 So I'm gonna schedule this meeting, require the password again. 00:45:47.880 --> 00:45:51.180 Schedule it as a test and test webinar. 00:45:52.760 --> 00:45:56.831 So I'm gonna schedule this, it has that password on there and once I schedule it, 00:45:56.831 --> 00:45:58.130 and I can access it still. 00:45:59.180 --> 00:46:01.010 >> Normally, what's gonna happen? 00:46:01.010 --> 00:46:01.510 >> Sorry. 00:46:02.510 --> 00:46:05.880 >> So normally what's gonna happen is in this invite text here your gonna get, 00:46:05.880 --> 00:46:12.140 you'll see the room connector information on how to connect to that room connector. 00:46:12.140 --> 00:46:13.380 So you'll get the IP address. 00:46:13.380 --> 00:46:18.460 The same things that you saw within that 00:46:20.140 --> 00:46:22.670 meeting invite tab once you were in the meeting. 00:46:22.670 --> 00:46:26.320 So let me come to my personal room connector, personal meeting ID here. 00:46:26.320 --> 00:46:29.160 So here you go, it must just not be scrolling. 00:46:29.160 --> 00:46:31.400 >> You need to check your screen share. 00:46:31.400 --> 00:46:33.450 >> What is on here? 00:46:33.450 --> 00:46:37.419 Let me just stop it real quick and start again. 00:46:37.419 --> 00:46:38.340 >> Sorry, guys. 00:46:38.340 --> 00:46:39.460 Luke will go over that again. 00:46:41.160 --> 00:46:42.840 He wasn't, we didn't see that. 00:46:42.840 --> 00:46:44.970 >> Can you see this moving here? 00:46:44.970 --> 00:46:45.760 >> Yes. 00:46:45.760 --> 00:46:46.450 >> Okay. 00:46:46.450 --> 00:46:53.226 So, basically, in these invitations, you're gonna start seeing the system here. 00:46:53.226 --> 00:46:55.475 So, you can see that here as well. 00:46:55.475 --> 00:46:58.870 I don't have a password set for this meeting, so I'll go ahead and do that, so 00:46:58.870 --> 00:46:59.780 you can see that. 00:46:59.780 --> 00:47:04.883 So once I require meeting password, change this to test, and click Save. 00:47:04.883 --> 00:47:06.982 You can come in here to the copy invitation, 00:47:06.982 --> 00:47:08.980 you'll see the password join down here. 00:47:08.980 --> 00:47:15.146 So since the password can be any character we'll actually change that password for 00:47:15.146 --> 00:47:20.090 the [INAUDIBLE] systems because it can only be a numeric character. 00:47:20.090 --> 00:47:23.040 So we'll actually change that. 00:47:23.040 --> 00:47:25.670 So you'll see all that information in your invites, 00:47:25.670 --> 00:47:29.720 as well as in meeting you'll see that inside the meeting as well. 00:47:29.720 --> 00:47:30.570 So if I come in here and 00:47:30.570 --> 00:47:35.700 start my meeting, I'm going to click on the invite like I showed you earlier. 00:47:35.700 --> 00:47:39.810 You'll see that information on how to connect in the invite tab once you open up 00:47:39.810 --> 00:47:42.880 invite and go to invite a room system, you'll see all that information here. 00:47:46.480 --> 00:47:49.555 So, yeah, so once you purchase it, 00:47:49.555 --> 00:47:54.135 all of your pro users are then going to see that as well. 00:47:54.135 --> 00:47:58.100 >> And that's why we stressed the importance of 00:47:58.100 --> 00:48:02.493 the one license is one port is one device at a time. 00:48:02.493 --> 00:48:03.979 So you don't have any of those conflicts. 00:48:03.979 --> 00:48:08.890 Because you will get an error if you try to connect from multiple devices. 00:48:08.890 --> 00:48:13.905 If you only have one license and you try to connect that second device, 00:48:13.905 --> 00:48:18.085 you'll get a port in use error or a not enough ports error. 00:48:18.085 --> 00:48:21.156 >> So like Jake mentioned, if you've got five ports and 00:48:21.156 --> 00:48:25.329 there's five devices connect across all of your meetings at that time. 00:48:25.329 --> 00:48:29.890 The next device that tries to connect you'll get a message that says that 00:48:29.890 --> 00:48:33.122 there's not enough ports available at this time. 00:48:33.122 --> 00:48:36.526 Actually, I can show you where you can actually go in and 00:48:36.526 --> 00:48:40.519 see if you run into that issue and you wanna see who's connected. 00:48:40.519 --> 00:48:44.060 You can come to the Room Connector tab here, 00:48:44.060 --> 00:48:48.857 you won't be able to see that cuz there's no connections. 00:48:48.857 --> 00:48:49.570 But sorry, 00:48:49.570 --> 00:48:54.499 you won't be able to see that cuz there's no connections on my account right now. 00:48:54.499 --> 00:48:56.565 But it's actually gonna show you the meeting ID and 00:48:56.565 --> 00:48:59.170 the join time that they are actually connected to at that point. 00:49:00.570 --> 00:49:06.150 >> Luke, we also have a question from Nick, about how to eliminate packet loss? 00:49:07.770 --> 00:49:09.580 >> So, that's a really loaded question. 00:49:09.580 --> 00:49:16.130 There's a lot of things that can be done, it's really network specific. 00:49:16.130 --> 00:49:20.183 So, there are several thing that you can do. 00:49:20.183 --> 00:49:24.963 There's a setting on your router, and your hardware that is application 00:49:24.963 --> 00:49:28.828 layer gateway, it's called Application Layer Gateway. 00:49:28.828 --> 00:49:32.309 That will help tremendously, it just helps your routers and 00:49:32.309 --> 00:49:36.420 your firewall route that traffic to the correct location much better. 00:49:38.400 --> 00:49:41.961 Again it's really device or network specific. 00:49:41.961 --> 00:49:44.781 If you have any questions for that, 00:49:44.781 --> 00:49:48.545 I stress to create a support ticket on our site. 00:49:48.545 --> 00:49:51.821 And I'll go over that in a few minutes just real quick so 00:49:51.821 --> 00:49:53.971 that everyone knows how to do that. 00:49:53.971 --> 00:49:56.565 But yeah again, it's really device specific, 00:49:56.565 --> 00:49:58.599 there's a few things that you can do. 00:49:58.599 --> 00:50:04.220 But again, I don't wanna say one thing because there's so 00:50:04.220 --> 00:50:08.839 many different options that you can go through. 00:50:08.839 --> 00:50:14.252 >> We also have a question from Eric, he's saying that when he dials into the room 00:50:14.252 --> 00:50:19.190 system from the directory of the room system rings, we can't answer. 00:50:19.190 --> 00:50:23.400 The firewall's open, and we have any forwarded IP address. 00:50:23.400 --> 00:50:27.910 Same problem with HDX 9000 on Panasonic room systems. 00:50:27.910 --> 00:50:31.490 >> So Eric for something like that, again I stress, creating a ticket. 00:50:31.490 --> 00:50:37.240 It's really hard to know the situation without getting a little bit more details. 00:50:37.240 --> 00:50:39.700 Again, I'll show you how to create a ticket before we get off of here. 00:50:39.700 --> 00:50:44.379 >> So if it works one way, but it doesn't work the other way, 00:50:44.379 --> 00:50:48.116 just contact us and we'll work through that. 00:50:48.116 --> 00:50:50.846 >> Right. 00:50:50.846 --> 00:50:53.650 >> Lets see, we have a question from Nathan. 00:50:53.650 --> 00:50:55.767 So if I have a room license and 00:50:55.767 --> 00:51:00.886 start a meeting on a computer can the attending site use their H323 00:51:00.886 --> 00:51:05.930 device to connect to my meeting if no other 323 devices are used? 00:51:05.930 --> 00:51:07.099 >> Yeah, Nathan that's correct. 00:51:07.099 --> 00:51:11.815 So basically if you're joining in from your computer, all we count towards 00:51:11.815 --> 00:51:16.544 room connector ports is what the HTT3 instant devices that are calling in. 00:51:16.544 --> 00:51:20.559 So if you've got one room connector port and no one else is using it, 00:51:20.559 --> 00:51:22.329 you start a meeting as a host. 00:51:22.329 --> 00:51:26.552 There's one device that can call into that meeting at a time. 00:51:26.552 --> 00:51:28.209 So only one device can, but 00:51:28.209 --> 00:51:31.751 as long as no one else is using it they can call in from that. 00:51:37.238 --> 00:51:42.567 So Mike, just to answer your question, right now we don't really have for 00:51:42.567 --> 00:51:46.049 those minor releases those features like that. 00:51:46.049 --> 00:51:49.908 What you can do is actually subscribe to the updates page. 00:51:49.908 --> 00:51:52.974 So you can log into our support site and subscribe to that. 00:51:52.974 --> 00:51:56.708 So anytime that that page gets updates, it will send you an email and 00:51:56.708 --> 00:52:00.650 notify you letting you know that there has been an update to that page. 00:52:00.650 --> 00:52:02.802 So that will allow you to get in there, and 00:52:02.802 --> 00:52:05.209 see what the new features are coming out with. 00:52:05.209 --> 00:52:08.230 Typically we will have links in each of those if there's a new 00:52:08.230 --> 00:52:10.078 feature we'll have a link to those. 00:52:10.078 --> 00:52:13.416 So that you can go in and view how to use that new feature or 00:52:13.416 --> 00:52:16.060 what exactly that new feature is changing. 00:52:17.360 --> 00:52:20.620 >> We update our support documentation for 00:52:20.620 --> 00:52:23.820 the H323 section frequently when there's new updates. 00:52:23.820 --> 00:52:27.050 Luke and I are pretty diligent about getting those FAQs and 00:52:27.050 --> 00:52:30.040 those support articles updated to the latest information. 00:52:32.670 --> 00:52:36.510 >> So Murray asked, so if I host a meeting and I do have a room license, is there no 00:52:36.510 --> 00:52:41.240 limit on the number of H323 devices that can connect to that one meeting? 00:52:41.240 --> 00:52:45.330 So yeah, like I was just mentioning, the licenses, 00:52:45.330 --> 00:52:50.680 the Zoom Pro licenses are different than the H323 and the room connector ports. 00:52:51.740 --> 00:52:55.100 So when you purchase a license, again, that's separate. 00:52:55.100 --> 00:52:56.080 You purchase that, 00:52:56.080 --> 00:53:00.610 you can host as many meetings with that as you want, one at a time with each license. 00:53:00.610 --> 00:53:02.270 And then the ports that you purchase for 00:53:02.270 --> 00:53:05.480 your account are actually shared through everyone on your account. 00:53:05.480 --> 00:53:07.210 So if you purchase five, 00:53:07.210 --> 00:53:11.160 you can have five devices call in across all of your meeting at one time. 00:53:11.160 --> 00:53:14.670 So if there's two in one meeting and three in another meeting and 00:53:14.670 --> 00:53:18.230 someone else is having a meeting and they're trying to have a device call in. 00:53:18.230 --> 00:53:21.110 And they'll get the ports error, ports message, 00:53:21.110 --> 00:53:23.500 all ports in use message that will show. 00:53:23.500 --> 00:53:27.830 So one port will allow one device to connect at a time. 00:53:27.830 --> 00:53:31.560 >> I'd also just like to mention, Jim, I'll answer your question in a second. 00:53:31.560 --> 00:53:36.429 I'd just like to mention when you purchase that license, you can do unlimited 00:53:36.429 --> 00:53:40.871 meetings with it, as many meetings as you want with a HD323 device. 00:53:40.871 --> 00:53:43.259 You can have it in meetings all day if you want it. 00:53:43.259 --> 00:53:45.234 >> Right. 00:53:45.234 --> 00:53:49.339 >> You don't pay for on a meeting basis and also, Jim, we use Jabra Pros, 00:53:49.339 --> 00:53:51.835 they're amazing, they're bluetooth. 00:53:51.835 --> 00:53:53.485 >> [LAUGH] >> And they're incredible. 00:53:53.485 --> 00:53:58.613 [LAUGH] >> So, with that Jake you wanna throw 00:53:58.613 --> 00:54:03.400 up that last slide, it looks like the questions have kind of slowed down, so. 00:54:03.400 --> 00:54:08.254 >> Yeah, let's do that, all right. 00:54:08.254 --> 00:54:12.768 >> So with that, that's all we've got. 00:54:12.768 --> 00:54:16.560 Sorry, one other thing I mentioned, I wanna show real quick. 00:54:16.560 --> 00:54:20.830 I just wanna show, so on our support site, you can check out 00:54:20.830 --> 00:54:23.510 right from the main page, you'll see here the H323 and SIP button. 00:54:23.510 --> 00:54:27.603 You can come here and check out, there are support documents that we have. 00:54:27.603 --> 00:54:29.272 I mentioned creating a ticket. 00:54:29.272 --> 00:54:32.537 So if you're already logged in you can come and go to my activities and 00:54:32.537 --> 00:54:33.900 create a ticket from there. 00:54:33.900 --> 00:54:37.040 If you're not logged in you can submit a request from there, as well. 00:54:40.440 --> 00:54:42.740 So yeah, with that guys, that's all we've got. 00:54:42.740 --> 00:54:44.040 Thank you for attending. 00:54:44.040 --> 00:54:44.840 Thank you very much. 00:54:44.840 --> 00:54:46.080 We really appreciate it. 00:54:46.080 --> 00:54:48.530 We'll be posting the slide deck and 00:54:48.530 --> 00:54:53.110 other resources that are available, as well as the recording online. 00:54:53.110 --> 00:54:57.178 So we'll post that as a blog post and send that out as well, 00:54:57.178 --> 00:54:59.851 to all those that attended I believe. 00:54:59.851 --> 00:55:03.253 We also have our next technology webinar. 00:55:03.253 --> 00:55:06.840 Jay you wanna throw that slide back up there so they can all see that link. 00:55:07.920 --> 00:55:11.345 So the next technology webinar is at the end of next month. 00:55:11.345 --> 00:55:14.550 It's the last Wednesday of the month, I can't think of the date. 00:55:14.550 --> 00:55:17.520 Sorry, not the last Wednesday, May 20th at 11 AM Pacific time. 00:55:17.520 --> 00:55:20.770 You can use that link below to register. 00:55:20.770 --> 00:55:22.620 It's all gonna be about Zoom API.