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Symptoms arrived on March 17th and this was after having spent 10 days in London
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and we were fairly confident that
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we contracted this thing while we were in London
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There were many events we attended that had a couple hundred people.
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They were in fairly close proximity to each other
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whether it was a cocktail party or
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an official dinner or something like that or even just a lecture.
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So I showed symptoms on the 17th, my wife never actually showed symptoms,
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but then about a week later after a great deal of effort
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we were able to get tested.
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That is a story all by itself. We both tested positive and so for the weeks after
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until now we stayed in isolation.
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By good fortune our younger son flew in from Los Angeles for nearly 3 weeks
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he's just flying back today to take care of shopping and cooking.
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So we had more than many other people had in the way of help
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and assistance to get through the recovery process.
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Wasn't he concerned about contracting it as well?
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Absolutely. And so he exercised enormous care
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He was up in the upstairs bedrooms and we never went up there and
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he disinfected himself, his hands, the kitchen counter and all the other stuff
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repeatedly. He would wash off anything that came in from the store
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we designated certain areas as germ free areas and were careful not to put anything
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on there that hadn't already been essentially cleaned.
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So he was very conscientious about exercising all the normal precautions
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that it is recommended in order to stay isolated
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And so far as we can tell, over that three week period, he did not show any signs
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any symptoms anyways of this disease.
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And when he gets back to Los Angeles, today, he said he will self-isolate for
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another 14 days.
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So was he able to get tested before he left?
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No, we were not able to get tests for him.
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But frankly, given the gestation period, we are pretty confident that if he was
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going to show any symptoms at all they would have appeared during the period he was here
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Many many people were kind enough to send notes, I had not intended to say anything
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and I was encouraged to be public about this.
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For a couple of reasons. One of them was that maybe people would listen just given
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my modest notoriety. So I tried to use social media very sparingly to reinforce
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good practices with regards to social isolation.
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Which by the way, I think is a peculiar term physical isolation is what we're after,
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not social isolation.
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All of what is happening in the world is becoming more and more interconnected
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just as we're doing right now because of the internet.
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Well, it's very interesting questions. How would we communicate?
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We have other mass media available. We have television, we have cable TV
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we have the telephone, we have radio. So people probably would be,
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by the way, there is a lot of telephone usage right now, its gone up even faster
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than some of the social media and things like G-calls. So that's important to know.
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Of course, having mobiles readily available has assisted in the use of the telephone system.
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So there would been other ways to keep people informed, what would
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not have worked however is the ability to work from home for at least a significant
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fraction of the work force. Internet has certainly enabled that. To say nothing of
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schools going online, as imperfect as that might be.
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So I agree with you that some of our response
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to the COVID-19 virus, pandemic, has been enabled by the internet
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and if had not had this capability I think we would have been
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less able to respond to the situation admitting that many of the internet based
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responses are not adequate but they are surely a step in the right direction.
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Which leads many of us to speculate that post COVID-19 that our normal lives
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have shifted in some ways. For example companies may be more willing to work
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from home when that's convenient. And that might actually be very beneficial
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thing for at least some portion of the workforce, giving them flexibility that
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they might not otherwise have. It might also induce ways of using online capability
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for education that would, I would say, enhance or expand the business models
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of school and universities
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So I think the post pandemic period will be interesting and absolutely worthy
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of our scrutiny. But that gets to one other thing which is most relevant to why you
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and I are talking, and that is to be more conscious of the importance of accessibility
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in all dimensions for these online systems. We have still done well in achieving
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what I consider to be very important objective which is making online capacity
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usable for everyone, including those who have to overcome various kinds of disabilities.
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And so that challenge lies before us, and is just as much a challenge now as it has
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been in the past.
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I know you're working with Google, you're working with Google, you're working at Google I guess I
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should say.
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I had gone from the research department for some 12 years or so, then to policy
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and now most recently I'm part of the cloud team. In all cases, however, I've
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had a finger in the policy space, specifically policy related to internet
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and how its used, how it's abused what to do about that. So that's one part.
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I am a sponsor of our accessibility effort at Google, and a sponsor of some of the
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internal employee groups, interest groups,
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for example, the disabilities alliance group. Which is a group of employees who either
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are disabled or have children who are disabled
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or who have disabling conditions. And part of the purpose behind that activity is to
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draw attention to the accommodations that are needed, whether that has to do with
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accessibility of online systems or making sure that for the blind employees that
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there are paths that are clear and that we don't leave things around for people
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to trip on. There is a wide range of response that the company wants to
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introduce, but it can only do that if it is made more clear what issues arise and
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how they can be dealt with. On the accessibility front, with regards to online
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things, I am a huge fan of improving the way in which we and others deal with making
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our online applications usable. Particularly for people who have to
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overcome various disability, whether they be physical disability or cognitive disabilities
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It turns out that's really hard. Figuring out how to do a good design which is
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intuitive and accounts for the needs of people with disabilities is quite a
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challenge. I think it is an art. I don't think there are textbook solutions to
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these things. Although there are a number of textbooks that speak to design which is
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usable and intuitive. So I'm a big proponent there.