AA_C1_L2_V2_FoW_To-be

CelliCom’s future state

In the last three months, CelliCom has made

some big changes in the way they work.

Lately, they've been having an uptick

in repeat business from customers

like Bronco Electronics. This is due to a

dramatic drop in blocked credits,

giving their customers more access

to cash reserves. This is all thanks

to some workflow adjustments that

keep customers' accounts more accurate

and up to date.

Now let's catch up with

Dan and Christina, and see this new

Order to Cash workflow.

Let's look at CelliCom's first solution:

Digital Workers process

bank statements automatically.

Remember when Christina's morning consisted

of processing all of the bank statements

from client Bronco Electronics. Now she

has a digital worker called oCash to run

this repetitive and menial task for her.

Now oCash tracks down and ingests the

bank statements, in all their different

files and formats, and runs them through

Optical Character Recognition to post

the cash into the system.

Christina is totally free from processing

bank statements — a huge relief for her

because oCash makes fewer errors

and completes the task in less

than half the time it usually takes her.

Let's look at CelliCom's second solution:

Ocash processes unallocated cash

and engages with Christina.

Moving on... recall when when Christina's

afternoon consisted of processing

hundreds of unallocated payments?

Now oCash can do this itself.

It matches payments to open items

in the ERP as much as possible.

If it can't make the match, oCash can

ingest and reference remittance advice

to help make even more matches.

And if remittance advice isn't available,

oCash engages with Christina

to ask for help.

She can then confirm oCash's suggested

allocations and tell it to complete them in

the ERP, or she can resolve them herself.

Let's look at CelliCom's third solution:

oCash learns from interacting

with Christina.

Lastly, oCash is learning from interacting

with Christina, and starts to pick up

on patterns she's identified. oCash keeps

track of all its interactions with Christina,

and, over time, can start to recognize

patterns in her behavior and

decision making. Once Christina approves

enough of oCash's patterns, it can start

making those decisions on its own.

The institutional knowledge only

Christina possessed is now digitized,

sharable, and automated.

All in all, oCash has made huge

improvements in CelliCom's order to cash

workflow, and drastically improved

the way Christina, Dan, and Fred worked.

Christina spends less time solving

payment problems and processing

bank statements, and more time

working with clients. She's already seen

an uptick in customer satisfaction,

and feels more confident about the work

she's doing. Dan is pleased because

payments are allocated quickly and easily.

Customer credit blocks now rarely

ever happen and new orders are flowing in.