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AA_C1_L2_V2_FoW_To-be

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    In the last three months, CelliCom has made
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    some big changes in the way they work.
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    Lately, they've been having an uptick
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    in repeat business from customers
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    like Bronco Electronics. This is due to a
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    dramatic drop in blocked credits,
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    giving their customers more access
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    to cash reserves. This is all thanks
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    to some workflow adjustments that
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    keep customers' accounts more accurate
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    and up to date.
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    Now let's catch up with
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    Dan and Christina, and see this new
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    Order to Cash workflow.
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    Let's look at CelliCom's first solution:
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    Digital Workers process
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    bank statements automatically.
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    Remember when Christina's morning consisted
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    of processing all of the bank statements
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    from client Bronco Electronics. Now she
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    has a digital worker called oCash to run
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    this repetitive and menial task for her.
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    Now oCash tracks down and ingests the
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    bank statements, in all their different
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    files and formats, and runs them through
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    Optical Character Recognition to post
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    the cash into the system.
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    Christina is totally free from processing
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    bank statements — a huge relief for her
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    because oCash makes fewer errors
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    and completes the task in less
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    than half the time it usually takes her.
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    Let's look at CelliCom's second solution:
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    Ocash processes unallocated cash
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    and engages with Christina.
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    Moving on... recall when when Christina's
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    afternoon consisted of processing
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    hundreds of unallocated payments?
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    Now oCash can do this itself.
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    It matches payments to open items
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    in the ERP as much as possible.
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    If it can't make the match, oCash can
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    ingest and reference remittance advice
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    to help make even more matches.
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    And if remittance advice isn't available,
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    oCash engages with Christina
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    to ask for help.
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    She can then confirm oCash's suggested
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    allocations and tell it to complete them in
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    the ERP, or she can resolve them herself.
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    Let's look at CelliCom's third solution:
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    oCash learns from interacting
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    with Christina.
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    Lastly, oCash is learning from interacting
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    with Christina, and starts to pick up
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    on patterns she's identified. oCash keeps
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    track of all its interactions with Christina,
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    and, over time, can start to recognize
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    patterns in her behavior and
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    decision making. Once Christina approves
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    enough of oCash's patterns, it can start
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    making those decisions on its own.
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    The institutional knowledge only
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    Christina possessed is now digitized,
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    sharable, and automated.
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    All in all, oCash has made huge
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    improvements in CelliCom's order to cash
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    workflow, and drastically improved
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    the way Christina, Dan, and Fred worked.
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    Christina spends less time solving
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    payment problems and processing
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    bank statements, and more time
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    working with clients. She's already seen
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    an uptick in customer satisfaction,
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    and feels more confident about the work
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    she's doing. Dan is pleased because
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    payments are allocated quickly and easily.
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    Customer credit blocks now rarely
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    ever happen and new orders are flowing in.
Titel:
AA_C1_L2_V2_FoW_To-be
Beschreibung:

CelliCom’s future state

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Video Language:
English
Duration:
03:01

Untertitel in English

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