[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.00,0:00:03.09,Default,,0000,0000,0000,,In the last three months, CelliCom has made
Dialogue: 0,0:00:03.09,0:00:05.27,Default,,0000,0000,0000,,some big changes in the way they work.
Dialogue: 0,0:00:05.27,0:00:07.04,Default,,0000,0000,0000,,Lately, they've been having an uptick
Dialogue: 0,0:00:07.04,0:00:08.76,Default,,0000,0000,0000,,in repeat business from customers
Dialogue: 0,0:00:08.76,0:00:12.25,Default,,0000,0000,0000,,like Bronco Electronics. This is due to a
Dialogue: 0,0:00:12.25,0:00:13.93,Default,,0000,0000,0000,,dramatic drop in blocked credits,
Dialogue: 0,0:00:13.93,0:00:15.70,Default,,0000,0000,0000,,giving their customers more access
Dialogue: 0,0:00:15.70,0:00:18.14,Default,,0000,0000,0000,,to cash reserves. This is all thanks
Dialogue: 0,0:00:18.14,0:00:20.17,Default,,0000,0000,0000,,to some workflow adjustments that
Dialogue: 0,0:00:20.17,0:00:21.97,Default,,0000,0000,0000,,keep customers' accounts more accurate
Dialogue: 0,0:00:21.97,0:00:23.43,Default,,0000,0000,0000,,and up to date.
Dialogue: 0,0:00:23.43,0:00:24.73,Default,,0000,0000,0000,,Now let's catch up with
Dialogue: 0,0:00:24.73,0:00:26.63,Default,,0000,0000,0000,,Dan and Christina, and see this new
Dialogue: 0,0:00:26.63,0:00:28.28,Default,,0000,0000,0000,,Order to Cash workflow.
Dialogue: 0,0:00:28.62,0:00:31.16,Default,,0000,0000,0000,,Let's look at CelliCom's first solution:
Dialogue: 0,0:00:31.16,0:00:32.58,Default,,0000,0000,0000,,Digital Workers process
Dialogue: 0,0:00:32.58,0:00:35.07,Default,,0000,0000,0000,,bank statements automatically.
Dialogue: 0,0:00:35.48,0:00:37.68,Default,,0000,0000,0000,,Remember when Christina's morning consisted
Dialogue: 0,0:00:37.68,0:00:40.02,Default,,0000,0000,0000,,of processing all of the bank statements
Dialogue: 0,0:00:40.02,0:00:42.89,Default,,0000,0000,0000,,from client Bronco Electronics. Now she
Dialogue: 0,0:00:42.89,0:00:45.06,Default,,0000,0000,0000,,has a digital worker called oCash to run
Dialogue: 0,0:00:45.06,0:00:47.74,Default,,0000,0000,0000,,this repetitive and menial task for her.
Dialogue: 0,0:00:48.22,0:00:50.96,Default,,0000,0000,0000,,Now oCash tracks down and ingests the
Dialogue: 0,0:00:50.96,0:00:52.77,Default,,0000,0000,0000,,bank statements, in all their different
Dialogue: 0,0:00:52.77,0:00:55.26,Default,,0000,0000,0000,,files and formats, and runs them through
Dialogue: 0,0:00:55.26,0:00:57.73,Default,,0000,0000,0000,,Optical Character Recognition to post
Dialogue: 0,0:00:57.73,0:00:59.20,Default,,0000,0000,0000,,the cash into the system.
Dialogue: 0,0:00:59.20,0:01:01.65,Default,,0000,0000,0000,,Christina is totally free from processing
Dialogue: 0,0:01:01.65,0:01:03.88,Default,,0000,0000,0000,,bank statements — a huge relief for her
Dialogue: 0,0:01:03.88,0:01:05.83,Default,,0000,0000,0000,,because oCash makes fewer errors
Dialogue: 0,0:01:05.83,0:01:06.98,Default,,0000,0000,0000,,and completes the task in less
Dialogue: 0,0:01:06.98,0:01:09.49,Default,,0000,0000,0000,,than half the time it usually takes her.
Dialogue: 0,0:01:09.90,0:01:12.03,Default,,0000,0000,0000,,Let's look at CelliCom's second solution:
Dialogue: 0,0:01:12.03,0:01:14.26,Default,,0000,0000,0000,,Ocash processes unallocated cash
Dialogue: 0,0:01:14.26,0:01:16.15,Default,,0000,0000,0000,,and engages with Christina.
Dialogue: 0,0:01:16.41,0:01:18.69,Default,,0000,0000,0000,,Moving on... recall when when Christina's
Dialogue: 0,0:01:18.69,0:01:20.34,Default,,0000,0000,0000,,afternoon consisted of processing
Dialogue: 0,0:01:20.34,0:01:22.53,Default,,0000,0000,0000,,hundreds of unallocated payments?
Dialogue: 0,0:01:22.53,0:01:25.55,Default,,0000,0000,0000,,Now oCash can do this itself.
Dialogue: 0,0:01:25.84,0:01:27.90,Default,,0000,0000,0000,,It matches payments to open items
Dialogue: 0,0:01:27.90,0:01:30.12,Default,,0000,0000,0000,,in the ERP as much as possible.
Dialogue: 0,0:01:30.12,0:01:32.55,Default,,0000,0000,0000,,If it can't make the match, oCash can
Dialogue: 0,0:01:32.55,0:01:34.76,Default,,0000,0000,0000,,ingest and reference remittance advice
Dialogue: 0,0:01:34.76,0:01:37.39,Default,,0000,0000,0000,,to help make even more matches.
Dialogue: 0,0:01:37.67,0:01:40.17,Default,,0000,0000,0000,,And if remittance advice isn't available,
Dialogue: 0,0:01:40.17,0:01:42.65,Default,,0000,0000,0000,,oCash engages with Christina
Dialogue: 0,0:01:42.65,0:01:44.07,Default,,0000,0000,0000,,to ask for help.
Dialogue: 0,0:01:44.89,0:01:47.31,Default,,0000,0000,0000,,She can then confirm oCash's suggested
Dialogue: 0,0:01:47.31,0:01:50.70,Default,,0000,0000,0000,,allocations and tell it to complete them in
Dialogue: 0,0:01:50.70,0:01:53.84,Default,,0000,0000,0000,,the ERP, or she can resolve them herself.
Dialogue: 0,0:01:54.11,0:01:56.40,Default,,0000,0000,0000,,Let's look at CelliCom's third solution:
Dialogue: 0,0:01:56.40,0:01:58.26,Default,,0000,0000,0000,,oCash learns from interacting
Dialogue: 0,0:01:58.26,0:01:59.42,Default,,0000,0000,0000,,with Christina.
Dialogue: 0,0:01:59.90,0:02:02.43,Default,,0000,0000,0000,,Lastly, oCash is learning from interacting
Dialogue: 0,0:02:02.43,0:02:04.53,Default,,0000,0000,0000,,with Christina, and starts to pick up
Dialogue: 0,0:02:04.53,0:02:07.36,Default,,0000,0000,0000,,on patterns she's identified. oCash keeps
Dialogue: 0,0:02:07.36,0:02:09.60,Default,,0000,0000,0000,,track of all its interactions with Christina,
Dialogue: 0,0:02:09.60,0:02:12.24,Default,,0000,0000,0000,,and, over time, can start to recognize
Dialogue: 0,0:02:12.24,0:02:14.29,Default,,0000,0000,0000,,patterns in her behavior and
Dialogue: 0,0:02:14.29,0:02:17.45,Default,,0000,0000,0000,,decision making. Once Christina approves
Dialogue: 0,0:02:17.45,0:02:19.90,Default,,0000,0000,0000,,enough of oCash's patterns, it can start
Dialogue: 0,0:02:19.90,0:02:22.08,Default,,0000,0000,0000,,making those decisions on its own.
Dialogue: 0,0:02:22.08,0:02:23.88,Default,,0000,0000,0000,,The institutional knowledge only
Dialogue: 0,0:02:23.88,0:02:26.07,Default,,0000,0000,0000,,Christina possessed is now digitized,
Dialogue: 0,0:02:26.07,0:02:28.41,Default,,0000,0000,0000,,sharable, and automated.
Dialogue: 0,0:02:28.41,0:02:31.23,Default,,0000,0000,0000,,All in all, oCash has made huge
Dialogue: 0,0:02:31.23,0:02:33.38,Default,,0000,0000,0000,,improvements in CelliCom's order to cash
Dialogue: 0,0:02:33.38,0:02:35.14,Default,,0000,0000,0000,,workflow, and drastically improved
Dialogue: 0,0:02:35.14,0:02:37.87,Default,,0000,0000,0000,,the way Christina, Dan, and Fred worked.
Dialogue: 0,0:02:38.38,0:02:40.13,Default,,0000,0000,0000,,Christina spends less time solving
Dialogue: 0,0:02:40.13,0:02:41.70,Default,,0000,0000,0000,,payment problems and processing
Dialogue: 0,0:02:41.70,0:02:43.54,Default,,0000,0000,0000,,bank statements, and more time
Dialogue: 0,0:02:43.54,0:02:46.11,Default,,0000,0000,0000,,working with clients. She's already seen
Dialogue: 0,0:02:46.11,0:02:48.20,Default,,0000,0000,0000,,an uptick in customer satisfaction,
Dialogue: 0,0:02:48.20,0:02:50.11,Default,,0000,0000,0000,,and feels more confident about the work
Dialogue: 0,0:02:50.11,0:02:52.69,Default,,0000,0000,0000,,she's doing. Dan is pleased because
Dialogue: 0,0:02:52.69,0:02:55.05,Default,,0000,0000,0000,,payments are allocated quickly and easily.
Dialogue: 0,0:02:55.05,0:02:57.16,Default,,0000,0000,0000,,Customer credit blocks now rarely
Dialogue: 0,0:02:57.16,0:03:00.51,Default,,0000,0000,0000,,ever happen and new orders are flowing in.