In the last three months, CelliCom has made
some big changes in the way they work.
Lately, they've been having an uptick
in repeat business from customers
like Bronco Electronics. This is due to a
dramatic drop in blocked credits,
giving their customers more access
to cash reserves. This is all thanks
to some workflow adjustments that
keep customers' accounts more accurate
and up to date.
Now let's catch up with
Dan and Christina, and see this new
Order to Cash workflow.
Let's look at CelliCom's first solution:
Digital Workers process
bank statements automatically.
Remember when Christina's morning consisted
of processing all of the bank statements
from client Bronco Electronics. Now she
has a digital worker called oCash to run
this repetitive and menial task for her.
Now oCash tracks down and ingests the
bank statements, in all their different
files and formats, and runs them through
Optical Character Recognition to post
the cash into the system.
Christina is totally free from processing
bank statements — a huge relief for her
because oCash makes fewer errors
and completes the task in less
than half the time it usually takes her.
Let's look at CelliCom's second solution:
Ocash processes unallocated cash
and engages with Christina.
Moving on... recall when when Christina's
afternoon consisted of processing
hundreds of unallocated payments?
Now oCash can do this itself.
It matches payments to open items
in the ERP as much as possible.
If it can't make the match, oCash can
ingest and reference remittance advice
to help make even more matches.
And if remittance advice isn't available,
oCash engages with Christina
to ask for help.
She can then confirm oCash's suggested
allocations and tell it to complete them in
the ERP, or she can resolve them herself.
Let's look at CelliCom's third solution:
oCash learns from interacting
with Christina.
Lastly, oCash is learning from interacting
with Christina, and starts to pick up
on patterns she's identified. oCash keeps
track of all its interactions with Christina,
and, over time, can start to recognize
patterns in her behavior and
decision making. Once Christina approves
enough of oCash's patterns, it can start
making those decisions on its own.
The institutional knowledge only
Christina possessed is now digitized,
sharable, and automated.
All in all, oCash has made huge
improvements in CelliCom's order to cash
workflow, and drastically improved
the way Christina, Dan, and Fred worked.
Christina spends less time solving
payment problems and processing
bank statements, and more time
working with clients. She's already seen
an uptick in customer satisfaction,
and feels more confident about the work
she's doing. Dan is pleased because
payments are allocated quickly and easily.
Customer credit blocks now rarely
ever happen and new orders are flowing in.