You might think you’re an expert at email, but you’re probably doing it wrong. Which greeting should you use? How can you make sure you’re not misunderstood? Do you know the golden rule of CC? From subject line to sign-off, Victoria Turk guides through some of the oft-neglected fundamentals of email etiquette.

Victoria Turk is a senior editor at WIRED UK, where she edits the magazine's culture section, leads video strategy, and writes regularly for print and web. She specialises in stories at the intersection of technology and culture, which explore the impact of technology on our everyday lives. Before working at WIRED, she was technology editor at New Scientist and UK editor at Motherboard, VICE’s tech and science channel. Victoria’s first book, Digital Etiquette, was published by Ebury Press in March 2019 and explores the way we use digital communication tools across different spheres of our lives – from work to romance, friendship to social media – to set out the new rules of online etiquette.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx