How to file an Amara support ticket

The do's and don'ts of a good support ticket. Send your tickets to [e-mail].

[How to file an Amara support ticket]

Tickets are the correct way to report
problems and bugs with Amara.

You can send your tickets
to [e-mail].

When you file a support ticket,

it's important to include
all the necessary information

that will help the support team
follow up on your request,

and investigate the problem.

So, here are the key ingredients
of a good support ticket or bug report.

Use a descriptive subject.

Let the engineers know
what your ticket is about

in a concise subject line.

[I cannot submit my work]

Where were you when the problem occurred?

Was it the dashboard, the editor,
or maybe the profile page?

If possible, include a URL.

Describe the normal or desired behavior.

What were you expecting Amara to do?

Then give details
of the abnormal behavior.

What happened
instead of what you expected to see?

Provide a detailed list of actions
that produced the observed behavior.

What steps did you take
before the unexpected event happened?

Your description of these steps

should allow the support team
to replicate exactly what you did,

and achieve the same result
to test the issue.

Also, don’t forget to mention

the talk title and the language
you are working in;

your Amara user name;

your operating system
and your browser version;

and if possible, include screenshots
that illustrate the issue

or a file with the subtitles,
if uploading or downloading was involved.

After you submit your ticket,

allow a few days for
the support team to review it,

and make yourself available
for follow-up questions.

And don't forget:

only report one issue per ticket.